Kia AutoSport Columbus - Service Center

Very clean and professional also helpful love my K900 they do stay very busy and must wait for scheduling but I guess that’s good they do stay very busy and must wait for scheduling but I guess that’s good More

Extremely COVID-19 conscious, friendly staff, refreshments available and a shuttle if needed. I received updates on my vehicle status, which I felt was very helpful. refreshments available and a shuttle if needed. I received updates on my vehicle status, which I felt was very helpful. More

They were friendly and courteous. They had snacks and drinks. The bathrooms were very clean along with the dealership. The service advisors were very helpful. drinks. The bathrooms were very clean along with the dealership. The service advisors were very helpful. More

The staff is nice but as far as SERVICE wise I wouldn’t recommend. I waited almost 2 months before my car was ready, even then when it was time to pick up my car they couldn’t find my keys. So unprofession recommend. I waited almost 2 months before my car was ready, even then when it was time to pick up my car they couldn’t find my keys. So unprofessional, it took 30 minutes until they found them. More

I have a issue with my service provided because they got my mileage wrong on my sticker and didn’t reset my date on my odometer like they did before. I still not convinced my car is running at safe and opti my mileage wrong on my sticker and didn’t reset my date on my odometer like they did before. I still not convinced my car is running at safe and optimal care it should. Because I hear difference in my tires when I checked the tire pressure are different after I alert the dealership after service and was back on post, so I stopped and put air in my tires. I wonder if they really did my balance on my front tires. More

I came in with a hole in my tire and they checked it out and I needed a new tire. They quickly put on a new tire and checked the other 3 tires. and I needed a new tire. They quickly put on a new tire and checked the other 3 tires. More

I was greeted by service technician upon arrival for the service appointment. The oil change and tire rotation was performed in a satisfactory manner in about 2 hours. service appointment. The oil change and tire rotation was performed in a satisfactory manner in about 2 hours. More

As soon as I arrived they were able to check my car and do what I wanted done or needed done on my car..Plus, answered all of my questions concerning the condition of my car...After the tune-up and 30 poin do what I wanted done or needed done on my car..Plus, answered all of my questions concerning the condition of my car...After the tune-up and 30 point inspection, the car was cleaned inside and out....It drove smooth and comfortable..The customer rep. helped me with pairing my phone with the vehicle bluetooth set-up...I really had a nice dealership service. More

This is not specifically about the dealership itself but the Kia corporation as a whole. I recently broke down an hour and a half away from home due to a motor malfunction which was determined to be a recal the Kia corporation as a whole. I recently broke down an hour and a half away from home due to a motor malfunction which was determined to be a recall. I had to pay over $800 for the weekend to have my car towed back to Columbus and to get a rental car. Once my car was at the dealership my car was there a whole week before it was even looked it and that week I had to pay for another rental car. After that week Kia picked up on the contract for the rental. Once my car was ready for pick up I presented my receipts for reimbursement and was told I could only get reimbursed for what Kia would pay for a rental car which meant I would get back $100 less that what I had paid. And in regards to the other costs I have to submit that to the main Kia for review for reimbursement. This is not good customer service but this is the second time I’ve had to deal with Kia about a Kia problem and both times had horrible customer service. I would not recommend anyone purchase a Kia vehicle. More

These people went above the call of duty to make sure I was happy with my car as they always do thanks for all you guys do I was happy with my car as they always do thanks for all you guys do More