Kia AutoSport Columbus - Service Center

Brenda Nappi in the service department is the sole reason I take my Optima to Kia Autosport Columbus. Her impecable customer service skills are unmatched in this sector of the dealership. Brenda listens and I take my Optima to Kia Autosport Columbus. Her impecable customer service skills are unmatched in this sector of the dealership. Brenda listens and is concerned about getting any issue I have had with my car resolved quickly. If I buy another Kia, it will be 100% because of her. You are extremely fortunate to have such an outstanding employee working at your dealership!!!!!! José Negron More

It was great! The service department was very helpful and kind. kind. More

Current service experience was awesome. It's always good however Melanie and Drew teamed up and made FABULOUS! Initially, I thought I needed more than what I did then I asked the staff to have service chec however Melanie and Drew teamed up and made FABULOUS! Initially, I thought I needed more than what I did then I asked the staff to have service check it out and I would only purchase/install what was need. I was not sold something I didn't need. I was educated on my service purchase and was covered to travel on and was able to spend less than what I initally thought. I utitlized the shuttle and Kia made my life less stressful that day! More

Very clean and professional also helpful love my K900 they do stay very busy and must wait for scheduling but I guess that’s good they do stay very busy and must wait for scheduling but I guess that’s good More

Extremely COVID-19 conscious, friendly staff, refreshments available and a shuttle if needed. I received updates on my vehicle status, which I felt was very helpful. refreshments available and a shuttle if needed. I received updates on my vehicle status, which I felt was very helpful. More

They were friendly and courteous. They had snacks and drinks. The bathrooms were very clean along with the dealership. The service advisors were very helpful. drinks. The bathrooms were very clean along with the dealership. The service advisors were very helpful. More

The staff is nice but as far as SERVICE wise I wouldn’t recommend. I waited almost 2 months before my car was ready, even then when it was time to pick up my car they couldn’t find my keys. So unprofession recommend. I waited almost 2 months before my car was ready, even then when it was time to pick up my car they couldn’t find my keys. So unprofessional, it took 30 minutes until they found them. More

I have a issue with my service provided because they got my mileage wrong on my sticker and didn’t reset my date on my odometer like they did before. I still not convinced my car is running at safe and opti my mileage wrong on my sticker and didn’t reset my date on my odometer like they did before. I still not convinced my car is running at safe and optimal care it should. Because I hear difference in my tires when I checked the tire pressure are different after I alert the dealership after service and was back on post, so I stopped and put air in my tires. I wonder if they really did my balance on my front tires. More

I came in with a hole in my tire and they checked it out and I needed a new tire. They quickly put on a new tire and checked the other 3 tires. and I needed a new tire. They quickly put on a new tire and checked the other 3 tires. More

I was greeted by service technician upon arrival for the service appointment. The oil change and tire rotation was performed in a satisfactory manner in about 2 hours. service appointment. The oil change and tire rotation was performed in a satisfactory manner in about 2 hours. More