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Kia AutoSport Columbus - Service Center

Columbus, GA

4.7
372 Reviews
Call Service Center (706) 341-4444

372 Reviews of Kia AutoSport Columbus - Service Center

Sort by
June 18, 2025

Ms. Brenda and Tyler get 5 stars, but the dealership only gets 4. There's always room for improvement. I was greeted immediately and directed inside to the service department for my appointment. Ms. Brenda w More

by glover
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Kia AutoSport Columbus responded

Hi Glover, Thank you for the detailed review and for recognizing both Ms. Brenda and Tyler — we agree, they’re fantastic. We’re glad your visit was efficient, comfortable, and well-communicated from start to finish. We also appreciate your honest feedback. We're always looking for ways to improve, and your insight helps us do just that. Kia AutoSport of Columbus Social Media Team

June 18, 2025

Thank you, Miss Brenda for getting me in to get the recalls taken care of. More

by mafletch155fa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Kia AutoSport Columbus responded

Hi there, Thank you for taking the time to leave a review. We’re so glad Miss Brenda was able to get you taken care of and help with your recalls. We’ll be sure to pass along your appreciation. Kia AutoSport of Columbus Social Media Team

June 11, 2025

THE SERVICE DEPARTMENT PERSONNEL ARE FRENDLY AND EXTRMELY KNOWLEDGEABLE AND VERY HELPFUL WHEN PERFORMING YOUR REQUIRED SERVICE. THE SERIVICE ADVISOR KEEPS YOU UP TO DATE ON THE STATUS OF YOUR VEHICL More

by rschneiderkia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Kia AutoSport Columbus responded

Hi there, Thank you for the wonderful feedback. We're so glad to hear Brenda and the rest of our service team took great care of you. Keeping our customers informed and comfortable throughout their visit is always a top priority. We appreciate you choosing us and look forward to seeing you next time. Kia AutoSport of Columbus Social Media Team

June 10, 2025

The relationship with this dealership started off really really rocky but it's improved some More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Kia AutoSport Columbus responded

Hi Tracy, Thank you for your honesty and for giving us the opportunity to improve. We're sorry to hear things started off rocky but are glad to know the experience has gotten better. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We appreciate your continued trust. Kia AutoSport of Columbus Social Media Team

June 02, 2025

Everyone was nice and even opened the door for me. Never had that happen anyway by far More

by Malc1340
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Kia AutoSport Columbus responded

Hi there, Thank you for the kind words. We’re so glad to hear our team made you feel welcomed — even down to opening the door. It’s the little things that matter, and we’re happy to have made a great impression. Kia AutoSport of Columbus Social Media Team

April 08, 2025

Great customer service as always. Car was completed in a timely manner and got the free car wash. More

by Dhowell321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 21, 2025

Ella was wonderful, with excellent customer service and interpersonal skills. Thanks for keeping me informed about the vehicle's services. More

by Chis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ella Graham
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February 05, 2025

Ella G. was wonderful and took great care of us and our car! Thank you, Ella! We sure do appreciate what you did for us! More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ella Graham
Report | Print
January 13, 2025

Brenda at Kia autosport of Columbus is always so helpful. I would recommend all of my friends to visit and purchase a vehicle. More

by Donna Creamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tequila Core
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Kia AutoSport Columbus responded

Thank you so much for your kind words and recommendation! We’re thrilled to hear about your positive experience with Brenda at Kia Autosport of Columbus. She truly takes pride in helping our customers, and it’s wonderful to see her efforts recognized. If you or your friends ever need assistance, we’re always here to help. Thank you for choosing us!

January 06, 2025

Excellent Customer Service from Service Advisor Brenda Nappi. Thank you Brenda for keeping me and my husband informed on the status of my vehicle repair. You are very friendly and knowledgeable. Thank you More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Nappi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Kia AutoSport Columbus responded

Thank you for your kind words! We’re so glad to hear that Brenda provided you and your husband with excellent customer service and kept you informed throughout your vehicle repair. Brenda and the rest of our team always strive to offer friendly and knowledgeable service, and we’re thrilled to know you had such a positive experience. We also appreciate you trusting us with replacing your engine. Thank you for choosing Kia of Columbus, and we look forward to assisting you again in the future!

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