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Kia AutoSport Columbus

Columbus, GA

4.9
1,997 Reviews
KIA AutoSport is one of the only family owned and operated New Vehicle Dealership in the Columbus area. We are committed to providing our clients with the absolute best experience when visiting our dealership. We provide a seamless in home delivery process for both sales and service. Visit us online to learn more and we look forward to seeing ya at KIA!
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7041 Whittlesey Blvd

Columbus, GA

31909

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Showing 1,997 reviews

December 05, 2022

Dealership was very friendly and upfront on costs. Helped me reserve a car and there was no issues when we went to get it. Salesperson walked us through all the features and helped us know what we h More

by Columbus
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Mosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Kia AutoSport Columbus responded

Congratulations on the purchase of your new K5! We are so excited that you joined our KIA family. We try to make sure your car buying experience is the best possible. If you ever have any questions or concerns, please reach out. Melanie Lee General Manager Mplee@kiaautosport.com 706-341-4421

December 03, 2022

The staff is always very kind and attentive. The facility is kept in prestine condition with snacks & beverages available while you wait. Their work quality remains superb. We have never been di More

by Cldstephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makenzie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Drew" Klementovich
Dec 20, 2022 -

Kia AutoSport Columbus responded

What a lovely review!! I'm glad to hear our team took great care of you and you enjoyed our snacks and beverages. We are thankful for you and your business. If you ever need anything, please let us know!

December 01, 2022

They were very nice and my car fixed in a very short time courteous but also did a good job I was pleased with my service and repairs More

by Jackie
Recommend Dealer
Yes
Employees Worked With
I don't remember the names
Dec 01, 2022 -

Jackie responded

They were very nice and my car fixed in a very short time courteous but also did a good job I was pleased with my service and repairs

Dec 01, 2022 -

Jackie responded

They were very nice, and my car fixed in a very short time courteous but also did a good job I was pleased with my service and repairs

December 01, 2022

We purchased the KIA Telluride at KIA Autosport. Chris Rome was extremely patient as we viewed and drove several different models before we made our final decision. He had an excellent ability of of More

by kevinn2187
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clarence Fedrick
Jan 06, 2023 -

Kia AutoSport Columbus responded

Congratulations on the purchase of your new Telluride! We are so excited that you joined our KIA family. We try to make sure your car buying experience is the best possible. If you ever have any questions or concerns, please reach out. Melanie Lee General Manager Mplee@kiaautosport.com 706-341-4421

November 26, 2022

Sales Rep Rome helped me tremendously with the purchasing process of my new vehicle. His work ethic and drive to help me find the right vehicle was stellar! Thanks Rome, and Thanks Kia!! More

by Ciera.22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Kia AutoSport Columbus responded

We are so thankful you chose us for your business! We are thankful to have someone like Rome to ensure his guests are taken care of! Let us know if there is anything else we can do for you!

November 26, 2022

I purchased my Kia K5 G-line here and the service was phenomenal. Chris is extremely helpful and all the other staff was kind to us. We really enjoyed our experience! More

by Reaganjoanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Laster III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tequila Core
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Reaganjoanna responded

Thanks Chris!

November 18, 2022

My Kia Sedona needed the mileage service maintenance…I was more than impressed by the great services rendered by Kia AutoSport Columbus..Job well done customer service team. Thank you! More

by dking55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tequila Core
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Kia AutoSport Columbus responded

Thank you so much for the 5 star review! We are happy to hear our service department took such great care of you. Let us know if there is ever anything we can do for you!

November 16, 2022

Best experience! If every salesperson was like Chris Shult, everyone would enjoy car shopping. From Chris, David Ray, Clarence they made everything happen, quickly an More

by angiedrake911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarence Fedrick, David Ray, Chris Shult
Nov 16, 2022 -

angiedrake911 responded

!!

November 09, 2022

Had to be the best dealership I’ve ever had had. As soon as I walked in, Chris Shult greeted me at the door and was more than happy to help. He made the car buying process seamless, and had us in an More

by Emilio Evans-Pagan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarence Fedrick, David Ray, Chris Shult
Nov 09, 2022 -

Kia AutoSport Columbus responded

Thank you for leaving this wonderful review! We are thrilled to hear that Chris and Clarence took such great care of you during your visit with us. We strive to provide our customers with an upfront, transparent, and hassle-free experience. Thank you for your business and we hope to see you again!

November 09, 2022

UPDATE! What might have started out as an imperfect start, this dealership really owned the customer experience and flipped the script! I’m so impressed wi More

by Tam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Mosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Moore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GUY MARTIN
Nov 09, 2022 -

Kia AutoSport Columbus responded

Thank you for your review and I'm sorry to hear our team did not meet your expectations during your visit. I spoke with management and it seems that there was confusion with the trade offer from Kelly Blue Book. We're happy to discuss it with you and try to figure out where the difference is coming from but I understand that while we were trying to research the error that someone from your party became very upset and left. Kelly Blue Book is a third party vendor we use to help us calculate your trade value and we rely on information provided from their company. While researching this morning, I went through your lead details and noticed the trade offer your received was on a Grand Touring model and the Kelly Blue Book offer we vin decoded was for a Touring. This might be where the discrepancy came from. We're happy to honor anything online, we just need to see where the discrepancy is coming from in order to give you the most accurate figures. Thank you for giving us the opportunity to earn your business and hopefully another Kia dealer can provide you with the service you are looking for. Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

Nov 10, 2022 -

Tam responded

Thank you for responding to my post, Melanie. Where I can appreciate the errors being made, and I can get that until a car is ‘seen’ you cannot fully guarantee the value. With that said, 2 other dealers onsite have offered $19K for the car and your staff offering me $16K was ridiculous. Then to do the “let me talk to my manager” bit only to then offer me $17K as a the highest. Then I said, nicely,”Thank you, I appreciate your time” and instead of getting my keys they redo the same bit to bring me another offer, I guess because I am a woman- it is expected for me to not understand. Unfortunately, by this time, I had called my husband so he could sign the papers on our current car & he just arrived to see me waiting for my keys after asking a 2nd time so I could leave, He did get upset feeling I was being taken advantage of and being held up so that the sales team could do this back & forth. I did think the $20,919 the website gave was high compared to the two previous onsite assessments and was expecting it to be less than that initial quote. However, I did NOT expect it to be nearly $5K less. It being a Touring & not a Grand Touring makes sense why it was so high but does not explain why your team came another $3K below the value except to make some additional money thinking I a dumb female that won’t know any better. Even had they came in at $18.5K, I would have bought the car but to play games with me and do the back & forth was insulting. This would have been my 3rd Kia, I have peers within their HR team that had me believing in the brand but after this experience, I am so disappointed. It’s 2023, woman make most purchase decisions in the majority of households, please get out of the Stone Age and treat us some respect and not an easy mark to overcharge us, show integrity in your business practices. I am sorry my husband got upset but he felt that his wife was being taken advantage of and should not have ask for her keys multiple times so she can leave an establishment. And when the only response you get is the website is a 3rd party vendor, we’re not responsible for what it gave you… well, that’s irresponsible. A business is responsible for the partnerships they contract with to service the customer. Again, it goes back to integrity. Yes, it’s an estimate until the car is assessed in person, and like I did, a mistake can be made putting in the info. Just say that, and then give a fair trade, but don’t lowball me because I’m a woman, hold my keys for ransom and tell me that website isn’t really yours so an online deal is not a deal at all.

Nov 10, 2022 -

Kia AutoSport Columbus responded

As a female owned and operated business, I can confidently say ,this has nothing to do with you being female. I'm sorry you feel that way. Our folks are hired by a female, trained by a female, and work for and with a female leader daily. This appears to be a trade related appraisal issue and could have happened to anyone regardless of gender. We pride ourselves on treating everyone as equals and being different than the others. We have an excellent reputation in our sales department but sometimes we are not able to satisfy a client. I'm not defending anyone's actions here, and I'm not saying that at times we don't make errors. I'm just stating that this all boils down to a difference in the trade. As I mentioned yesterday I'm happy to review your deal with you, appraise your trade in person for you, or chat with you about your experience. I'm truly sorry that your experience was unpleasant with the manager you worked with but if there's anything I can do to assist you please let me know. Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

Nov 11, 2022 -

Tam responded

Thank you, I’d like that.

Nov 11, 2022 -

Kia AutoSport Columbus responded

I will be out of town this weekend, but will reach out on monday, if that's ok? Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

Nov 18, 2022 -

Kia AutoSport Columbus responded

Great working with you to get this resolved! I hope you enjoy your new Sportage and if you need anything please just let me know!!! Melanie Lee General Manager mplee@kiaautosport.com 706-341-4421

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