Kia Atlanta South

Awesome Experience I had an Awesome car buying experience with the dealership, they were extremely fast, helpful and professional. Ive purchased cars before from other d I had an Awesome car buying experience with the dealership, they were extremely fast, helpful and professional. Ive purchased cars before from other dealerships and this by far was the best, Delroy was extremely helpful and knowledgeabl. I got an awesome price on a Awesome 2015 Kia Optima. More

The KIA dealer at Southlake has very poor customer service. I bought my KIA new in 2011 (with zero miles). The car was purchased 3/2011. Three months after I purchased the car the check engine light c service. I bought my KIA new in 2011 (with zero miles). The car was purchased 3/2011. Three months after I purchased the car the check engine light came on 08./2011. Even though I asked for another car they refused to give me another vehicle. I told them that I thought I was sold a defective vehicle. I was told that recall updates had to be performed and that was the reason for the check engine light. Within a couple of months the check engine light came on again. This time the new car gave a bad transmission code. I demanded a new transmission and they refused. They only did something to make the engine light go off. The customer service department acted as if they didn't care. Today I went because the check engine light was on again. I sat from 11:30 am until 3:00 pm. They never came to give me an update on my car but allowed me to just sit there. Finally, after I went to the counter several times, they told me that they performed an upgrade that took 2 hours. They promised that the light was off. However, I got into the car at 3:00 and the check engine light was still on. By 4:00 I was told that I would need a new computer system or they would have to call technical support to try to figure out why my light won't go off. This is a new car. I feel that they try to take advance of women customers. They told me that I would have to bring my car back later when they contact me. I asked for a loaner car and they refused. I also talked to someone in management and they refused to give me a loaner and didn't seem to care about my issue. It feels terrible to buy a new car and feel that you are being taken advantage of. The customer service at KIA Atlanta South was not good. More

Hard to bargain. Hid the window sticker I got it after I called the Manager it had an additional $1200.00 of hidden charges on it. My wife loved the car so I bought it anyway. Owners manual is very speci called the Manager it had an additional $1200.00 of hidden charges on it. My wife loved the car so I bought it anyway. Owners manual is very specific about oil 5w20. Service dept does not stock it but can get it if I want it. I get my service work done at the Hyundai Dealer that is only 5 minutes from my home More