Kia Atlanta South

This used to be a great service department when Tim was the Service Manager. Since he's been gone this Service department is the worst and I do not recommend bringing your vehicle! I had a recall part on the Service Manager. Since he's been gone this Service department is the worst and I do not recommend bringing your vehicle! I had a recall part on their most expensive flagship vehicle that needed to be repaired and was supposed to take 3 days max. They then told me 5 days after my vehicle was dropped off to the service department. Mind you they didn't provide a loaner vehicle either. It ended up being 1 month before I got my vehicle back. And even when I went to pick up my vehicle that was supposed to be "ready for pickup" it was not ready and I had to wait an additional 2 hours before being able to get it! And they offered no form of compensation despite the huge unreasonable inconvenience. DO NOT AND I REPEAT, DO NOT EVER GO TO THE KIA ATLANTA SOUTH SERVICE DEPARTMENT!!!! I WILL NEVER SERVICE OR BUY ANOTHER VEHICLE FROM HERE. GO TO ED VOYLES KIA INSTEAD!!! More

Horrible everyone from the service manager up to the GM they all suck. Do not bring your car there. Had issues with my car for over a year. Camry shorted the trim faded out. They ordered the parts a year a they all suck. Do not bring your car there. Had issues with my car for over a year. Camry shorted the trim faded out. They ordered the parts a year ago. Nobody ever called us to come in and have it fixed once finally started calling. They said they sent the parts back The dealership was sold. So we been waiting over a year for the other parts to come in now they finally got the parts. No one still didn't call us. I had to go by there to get something started to get the part because no one would call you back. Frustration has built and built, my wife and I went there on 6 August. TIM, the service advisor told us to bring the car and everything is ready to be put on. We get there start complaining about how long is been. The service manager comes out. We haven't got it approved yet so we're not gonna do anything on the way home someone called us from there. We don't know it was nasty to the core so my wife finally couldn't take it no more and got nasty back today. We were informed that they were just doing the recall and then I'm gonna do anything else for the car. This is how they do when they don't want any xxxx. They just shut you up. This dealership needs to be shut down from the Craig all the way down. More

The service department is awesome! !!! David is a blessing in disguise!!!! I recommend Kia South Atlanta for all repairs. !!! David is a blessing in disguise!!!! I recommend Kia South Atlanta for all repairs. More

Tim in the service department is OUTSTANDING and provides true customer service without any hassles. He has always had and maintains certain qualities of exhibit care and compassion to customers. He makes yo true customer service without any hassles. He has always had and maintains certain qualities of exhibit care and compassion to customers. He makes you feel as if you and your car are the most important thing to him and ensures you are truly aware of any possible concerns. Thank you Tim for your help and commitment to customer service in a world were it lacks. Regards, Sandra More

Congratulations Kia South Atlanta. You won the award for the very worst customer service experience I’ve ever had with a dealership. EVER. We took our Soul in for a recall on September You won the award for the very worst customer service experience I’ve ever had with a dealership. EVER. We took our Soul in for a recall on September 13 for a battery recall and a stereo issue, and you had it for over two and a half weeks. You lost our car key, and did nothing to fix the battery recall. We picked it up October 3, with only the stereo repaired. Over five months later you finally reached out to us for the battery recall repair. We picked it up February 27, and the battery failed outright on March 23. When we called your service department, you refused to come and pick it up and tow it to your dealership even though it is not safe to drive, and will not even reimburse for the expense of getting it towed. We love our Soul, but this will probably be the last Kia we will buy if this is the kind of customer service we can expect from your brand. More

DO NOT GO TO THIS PLACE! Disappointed customer here! I went to get my oil change done as I bought my car from Kia in September. I put in the wrong address for the Kia dealers Disappointed customer here! I went to get my oil change done as I bought my car from Kia in September. I put in the wrong address for the Kia dealership. There are two Kia south in morrow and Kia south in union city. Upon arriving I advised the mechanic I was at the wrong Kia dealership, but I came for my first oil change, I was told I got a free oil change under my warranty. I asked him if it would still be honored. He said yes. I arrived to get my car, the service advisor jamaal lucas gave me my car keys and then Next thing I know I am being charged $93!!!! I did not come prepared to pay. As I was under the impression I got my oil change for free. I advised the cashier I needed to step way to 1. Call my original dealership and 2. Get someone to send me $100. My mother came with me for the oil change and we went to breakfast. I was sitting in her car while on the phone to the dealership. Jamaal lucas came to my window asking for me to give my keys back until I paid. ??? Accusing me that I was going to leave with my car without paying . I told him I was speaking to union City Kia and I would be in to pay in a minute. Few minutes later, the cashier came out knocking on my window with attitude saying I had to give her my keys back before I paid. I advised her I was coming inside to pay that I was on the phone, and I will be inside to pay in just a moment . The cashier then told me she is the service supervisor and I have to give her my keys! I repeated myself again telling her I am coming back inside to pay. I NEVER PLANNED ON LEAVING WITHOUT PAYING. Why did the service advisor give me back the keys if they were going to be harassing me outside the building about giving them back the keys? Why are you going to accuse a customer of leaving without paying when they have told you repeatedly that she is going to pay? Why would you tell a customer at the beginning that her warranty will be honored, then charge her unexpectedly $93 for an oil change. When she could’ve just gone to Kia union City and got it for free? SKETCHY! UNPROFFESIONAL! SCAMMERS!!!!! It what kia south is!!!!!!! More

I came in like 1-2hrs before closing completely distraugt over a car & DJ and the rest of that awesome team stayed until 11 with me to ensure i’d be leaving there with a car. Ive never had customer service l over a car & DJ and the rest of that awesome team stayed until 11 with me to ensure i’d be leaving there with a car. Ive never had customer service like this at a dealership & im soooo grateful to the guys who work there for helping me get my car!! More

Kia ATL South became bad overnight and the service manager is to blame my opinion. He is unprofessional lying and accusing. I am letting them finish repairs on my because of year good relationship wit manager is to blame my opinion. He is unprofessional lying and accusing. I am letting them finish repairs on my because of year good relationship with dealership purchased 4 cars over the years. Once repairs are finished I'm finished also. More

If I could do a zero I would! !! I went to get the oil changed and my rain guard over the windows had cracked I got the cost of $228 for parts and $348 to install so do the math $5 !! I went to get the oil changed and my rain guard over the windows had cracked I got the cost of $228 for parts and $348 to install so do the math $576 to get rain guards that is total xx. This place is a joke I will add another post to tell you about my Kia SOUL that has had regular oil changes but just slightly over 100,000 that's when they tell you that the car is consuming the oil and Kia has no fix... the story will continue. More

Was going to get gas and I looked over and saw kia dealership. Pulled in and was met by sales guy Maurice told him I needed to use restroom first. After my return I met the GM mike and Corporate guy dealership. Pulled in and was met by sales guy Maurice told him I needed to use restroom first. After my return I met the GM mike and Corporate guy Ray. After telling them my plan on what I was looking for, not only did I purchase 2 car but 2 from them. The GM was great explaining they just bought the dealership and wanted all current ND new customers to have the best experience ever. Well he did just that. That's why we bought 2 new kids from them. If you are looking for and great experience then go buy from mike and his Team at kia south atl.morrow location. Again thanks guys. More