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Keystone Volvo of Doylestown
Doylestown, PA
493 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 493 reviews
December 06, 2023
Identified steering problem during inspection, ordered parts and work completed by end of day, everything seems to be good, have never been disappointed with their work parts and work completed by end of day, everything seems to be good, have never been disappointed with their work More
by richardajacobus
Employees Worked With
Mike
November 13, 2023
Everyone is very pleasant, but be careful how you describe the problem(s) you want fixed. I had a check-engine light and offhandedly mentioned that the accelerator had quit on me to emphasize the ser describe the problem(s) you want fixed. I had a check-engine light and offhandedly mentioned that the accelerator had quit on me to emphasize the seriousness of the check-engine problem. They took this as a request to do diagnostics on the pedal that probably doubled the cost of the service. More
by jalopie
Employees Worked With
Pete Kelly
August 21, 2023
Great service department. Have worked with Pete Kelley for close to 20 years and always top notch service, easy appointments, work estimates always close to the final costs a Have worked with Pete Kelley for close to 20 years and always top notch service, easy appointments, work estimates always close to the final costs and they do not do extra work on items they discover without contacting you first to get approval. More
by andyb22naf
Employees Worked With
Pete Kelly
July 23, 2023
We had an excellent used-car buying experience at Keystone Volvo. Joe Craig was the ultimate professional and provided a seamless buying experience. The dealership even went above and beyond to accom Keystone Volvo. Joe Craig was the ultimate professional and provided a seamless buying experience. The dealership even went above and beyond to accommodate our red-ribbon on the car request when it was time to pick up the car in person and surprise our son. Peter Somerman also helped us and he was very pleasant and efficient. Would buy from Keystone Volvo again. More
by Mbergson
Employees Worked With
Joe Craig, Peter Somerman
July 19, 2023
The best Volvo dealership and service department in the Delaware Valley. Easy to make appoint, fair pricing, friendly curious staff. I have been a customer for 30 yrs Delaware Valley. Easy to make appoint, fair pricing, friendly curious staff. I have been a customer for 30 yrs More
by Queenzelda
Employees Worked With
Mike , Pete Kelly
July 18, 2023
Have been with this dealership for 12 yrs. Always reliable and helpful.Service prompt and pleasant.Several suggestions for problems have saved me money.Highly recommend Always reliable and helpful.Service prompt and pleasant.Several suggestions for problems have saved me money.Highly recommend More
by sixtysmama
Employees Worked With
Pete Kelly
July 11, 2023
Thieving, lying, stereotypical "car salesmen". They overbook service appointments and you'll sit for hours with bays full and ONE mechanic, they'll replace things NOT NEEDED without telling you, s They overbook service appointments and you'll sit for hours with bays full and ONE mechanic, they'll replace things NOT NEEDED without telling you, salesman is AWOL after sale... and THEN pulls attitude when management says "contact your client", good luck getting that owners manual. Office staff is uncaring. Want your title? When we get to it.. in a few MONTHS. "The mail is slow" with an attitude of being an inconvenience. I got a car with a gauged front bumper (we'll fix it..... uh, no we won't), rattle in the door, two tone front/ back bumpers, massive oil leak within 1st 50 miles (Oil filter casing cracked). Sounds like dropped off the car carrier to me! ONLY because of the massive oil leak did they get me my owners manual and bumper fixed. Oh, and that "loaner car" thing? Yeah... right. Jan 8 bought the car, 3 months later Volvo corporate had it towed out of my driveway with 50 miles, two weeks later, got it back with 150 miles... a driveway filled with large oil spots (moved to shovel snow)... and no loaner car, or even deliver the car back to me.... or apology. If you want to buy an overpriced lawn ornament, you've found the place!!!! 1st new car in over a decade, last car of this lifetime, life savings... and I cringe once a year when I go for my free inspection.... and every second I have to be on that property, I cringe. I'd rather be getting root canal without novacane then sit in that building. If I had the money, I'd go elsewhere. Oh, and btw, last inspection the quote on the phone was "no charge". I asked several times, ended the conversation with "I'll see you on (this date) for my free inspection". When I got there, that changed. They charged me. They said I could reschedule my inspection. Hey, AHs, how about honoring your word? Ha ha ha... yeah, right! Couldn't ever get a straight answer for basic questions from them. Put it on the list with the non-existent apology from the salesman. Instead, I got a list of his accolades. Arrogance. Repeat... 1st new car in over a decade, last new car of this lifetime... life savings.... May you rot in the bowels of xxxx... Throughout this nightmare, I called the really nice people at Volvo in Feasterville. THEY answer my questions, ending with "you're dealer should do this, we always do". More
by JerseyGirl317
Employees Worked With
Joe Craig, Pete Kelly
June 15, 2023
My car was in for PA inspection and oil change. While in discovered issue with breaks and had it repaired. Overall excellent experience with work done and with staff. Note of thanks to the Servic While in discovered issue with breaks and had it repaired. Overall excellent experience with work done and with staff. Note of thanks to the Service person who explained the issues found and got the work done with in the same day. More
by Pcr267
Employees Worked With
Pete Kelly
