Keystone Volvo of Doylestown

Great experience! Paul Heiser was efficient and effective. Generally, I can't stand dealing with car salesman, but Paul was none of the things I've come to negatively Paul Heiser was efficient and effective. Generally, I can't stand dealing with car salesman, but Paul was none of the things I've come to negatively associate with the title... He was normal. Not overly familiar or too talkative or slimy. I recommend buying a car from him, was a very painless experience. More

Fast and met my needs I came into the deslship knowing what I wanted. Rick helped me find the exact car and had the keys in my hands in a week. Very satisfied and forever I came into the deslship knowing what I wanted. Rick helped me find the exact car and had the keys in my hands in a week. Very satisfied and forever love Volvo cars. More

Warranty Cheater This dealership cheats on their warranty by not telling their customer they installed an after-market part instead of a Volvo part. It is horrible cus This dealership cheats on their warranty by not telling their customer they installed an after-market part instead of a Volvo part. It is horrible customer service. Just in the last week, they agreed to repair but with another after-market part. Here is the history: Keystone Volvo repaired struts on the 2002 Volvo S80 car on March 2014 costing $1,127. On July 2014, the strut bolt, which the dealership had failed to tighten during the March service, came out of the transmission resulting in the axle pulling out of the transmission. The front-left wheel fell off and the vehicle fell on the ground as I pulled into a parking lot, damaging the axle. The car was towed to the Keystone Volvo dealership, where they replaced the axle with an after-market part. The damaged part that was replaced was a Volvo part. At no point did the dealer notify me that after-market parts were used. One year after installing the after-market part, the part failed with a torn CV boot. All of the parts previously paid for on the vehicle were Volvo parts and the standard practice for the dealership is to install Volvo parts. It is deceptive practice to not notify the customer what kind of part is being installed, especially when the original part was an OEM Volvo part. In addition, the invoice states "we are the only Volvo dealer with a 4 year warranty on repairs", yet they knowingly installed parts they would not warranty. When I attempted to have it replaced again under warranty for the failed CV boot in July 2015, they refused saying it was an after-market part. Only at this point did I learn that the part installed in July 2014 was after-market. They would not explain why they had installed the after-market part without telling me. After pressure of potential media exposure in the last week, they agreed to repair my car, but only with a surplus after-market axle made by a company that no longer makes axles. It is horrible customer service and do not recommend this dealership to anyone. There is so much GREED for money by this dealership. More

Delightful Keystone Volvo Dealership was vary professional. Although the buildings were under renovation, the overall atmosphere was extremely friendly and custo Keystone Volvo Dealership was vary professional. Although the buildings were under renovation, the overall atmosphere was extremely friendly and customer oriented. My sales person Paul was excellent in every way. I have driven Lexus & Infiniti in the past and this was my first Volvo car buying so I was very apprehensive but Paul was very friendly and accommodating. He took time to explain every thing and made this car buying experience memorable for me. I think this dealership sets up a role model for car dealerships. More

Volvo - first time purchase Paul Heiser was a pleasure to deal with. He was prompt, friendly, attentive and knowledgeable. Paul's assistance certainly eased the purchase proces Paul Heiser was a pleasure to deal with. He was prompt, friendly, attentive and knowledgeable. Paul's assistance certainly eased the purchase process, and allowed us to feel comfortable and assured with our decision. We would highly recommend Paul to or family and friends! More

First time Volvo Driver In the past I have driven BMWs, so I was a little unsure if I would like Volvos. Rick was very easy going and did a great job letting the car sell it In the past I have driven BMWs, so I was a little unsure if I would like Volvos. Rick was very easy going and did a great job letting the car sell itself. Rick and his team did their best to meet our schedule and our lease needs. More

Dealing with Paul Heiser I have been dealing with Paul Heiser for over 10 years. This was the third Pre Owned Certified vehicle that I have purchased from Keystone & Paul. Ea I have been dealing with Paul Heiser for over 10 years. This was the third Pre Owned Certified vehicle that I have purchased from Keystone & Paul. Earlier this year, when I was in the Doylestown area, I stopped by & looked up Paul. Told him I was in the market for another Pre Owned XC70 and would contact him when I had more time. He acknowledged my intent & said he would be available when I was ready to shop. I contacted him a month ago, told him what I had in mind - price, vintage, mileage and that I usually keep my vehicles until they have 230,000+ miles. He showed me what he (Keystone) had and a few days later I had another XC70 within my parameters. I don't expect this to be my last purchase from Paul. I also have to say that I that I have a high regard for the technicians manning the phones in the Service Department at Doylestown. Besides being a wealth of knowledge, they are a pleasure to work with. Jeff Dennis More

First time buying a Volvo. Rick Trier was a great help in assisting me in selecting the car that fit my needs and in getting me very good terms for my lease. Rob Stein had all Rick Trier was a great help in assisting me in selecting the car that fit my needs and in getting me very good terms for my lease. Rob Stein had all my final paper work in order so that the final signing was a very smooth one.. So far working with this dealership has been a pleasure. More

Nice and Easy Transaction I recently purchased a pre owned vehicle from Keystone Volvo. Rick Trier was my salesman and went above and beyond in order to ensure the process was I recently purchased a pre owned vehicle from Keystone Volvo. Rick Trier was my salesman and went above and beyond in order to ensure the process was seamless. He was very professional from the initial contact to the closing of the sale. Craig also was extremely helpful when it came time to handle all the financing options. I would not hesitate to do business with Keystone again. They have a great team in place. More

Friendly and Stress Free Keystone Volvo continues its terrific customer service! Our latest experience purchasing our new car was pleasant and stress free. Paul was a pleasur Keystone Volvo continues its terrific customer service! Our latest experience purchasing our new car was pleasant and stress free. Paul was a pleasure to work with. We highly recommend this dealership for their friendly and no pressure attitude. Well done! More