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Keystone Volvo of Doylestown

Doylestown, PA

4.6
490 Reviews

235 S Main St

Doylestown, PA

18901

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Showing 490 reviews

February 09, 2022

First time at Keystone Volvo Service Center and the staff was courteous, professional and friendly. They had the service done in time. Thank you! More

by PMK11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kelly
Feb 09, 2022 -

Keystone Volvo of Doylestown responded

It was our pleasure to welcome you for your first visit to Keystone Volvo of Doylestown! Thank you for your business and your awesome review of our team. We hope to have the opportunity to work with you again down the road!

February 07, 2022

Hit a pothole that flattened two tires. Keystone service PROMPTLY took my car in without an appointment and replaced the tires. Excellent communications. So glad I purchased my car there. More

by gap1456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cluckey
Feb 08, 2022 -

Keystone Volvo of Doylestown responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Keystone Volvo of Doylestown team. Drive safely, and we hope to see you back again down the road!

January 29, 2022

I have been coming here for years for sales and service. Consistently happy with sales and service. Their service prices are fair and they work is very timely. I would highly recommend keystone Volvo. More

by Andrew R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kelly
Jan 31, 2022 -

Keystone Volvo of Doylestown responded

Andrew, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Keystone Volvo of Doylestown team. We appreciate your repeat business and hope to see you back again down the road!

January 25, 2022

The Service team is exceptional! They serviced the car and delivered on time to my full satisfaction. More

by Venkata.gummaluri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RYAN
Jan 26, 2022 -

Keystone Volvo of Doylestown responded

We are thrilled that our team took such great care of your vehicle! Thank you for trusting Keystone Volvo of Doylestown with your service needs, we hope to welcome you back again down the road.

January 11, 2022

Pete in the service department is a great person to deal with regarding any service issue related to your Volvo! I highly recommend using Keystone Motors in Doylestown’s service department! More

by lehrmanrph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Kelly
Jan 12, 2022 -

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us! We are so glad to hear that Pete delivered such an outstanding service experience. Drive safely, and we hope to see you back again at Keystone Volvo of Doylestown!

December 29, 2021

Always such a positive experience. They are great at answering all my questions of which there are many. I am so happy I bought my car there. Feel very confident about the service they provide and abo More

by grady5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike and Brian, Pete Kelly
Dec 29, 2021 -

Keystone Volvo of Doylestown responded

Thank you for your trust in us! We are happy that you always have a positive experience and that our team can answer any question you have. Your confidence in our work is much appreciated by the entire Keystone Volvo of Doylestown team!

December 28, 2021

Very informative regarding use of the car, showed me how to set up my garage door opener and answered my questions. Mike was very helpful in setting up an appointment when I had to reschedule. Service was t More

by Lorraine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Pete Kelly
Dec 29, 2021 -

Keystone Volvo of Doylestown responded

Lorraine, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Mike and the team. Drive safely, and we hope to see you back again at Keystone Volvo of Doylestown!

November 20, 2021

We’ve been customers at Keystone Volvo for 24 years, We’ve been customers at Keystone Volvo for 24 years, they are the best; top notch! More

by birkenstockcatherine2701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Pete Kelly
Nov 22, 2021 -

Keystone Volvo of Doylestown responded

Thank you for taking the time to review us, Catherine! We appreciate your business over the years and are happy to hear that you are so confident in the Keystone Volvo of Doylestown team. Drive safely, and we hope to see you back again down the road!

November 19, 2021

I'm on my 7th Volvo none purchased at Keystone but have gotten warranty service. I have promised myself NEVER to go back to Keystone Volvo or Volvo of Ft Washington for service & have/will never buy a veh More

by RF215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete Kelly
Nov 22, 2021 -

Keystone Volvo of Doylestown responded

When two competing dealers try and resolve a customer issue, we believe that is the very definition of customer service. The only mistake made was poor communication back to you on how two competitors came to a conclusion to resolve your issue, and for that I apologize. If you have additional questions, please reach me directly. Thank you, Benjamin Stein, General Manager, (610) 647-1800

Nov 22, 2021 -

RF215 responded

A car dealer (especially for warranty work) should tell a customer if they determine that the root cause of the current issue is related to poor workmanship by another dealer in the past, and that the current issue will not covered under warranty......... then allow the customer to decide on how they would like to proceed vs 2 dealers talking then having the vehicle towed to the "poor workmanship" dealer for a 2nd attempt at the repair (hopefully without issue this time).........all without telling the owner of the vehicle what is going on. In some cases (like mine), after being educated, the vehicle owner may not want to go back to the "poor workmanship" dealer that performed the original repair work and caused the follow-on issue. After another tow my vehicle ended up at a 3rd dealer (of my choosing) and the issue is being taken care of with no money out of pocket by the customer. I did not pull the phrase "poor workmanship" out of my hat, it is the term used by the Volvo dealer that looked at my vehicle and determined that the current issue was not warranty eligible given Keystone Volvo caused the issue and that the root cause was "poor workmanship".

November 05, 2021

I usually am happy with the service dept at Doylestown. But I will say this time I was disappointed. My 2021 Volvo V90 has only been in my possession for 11 months since I custom ordered. I only put 10,00 More

by yu.jiyeon76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Craig, Mike Cluckey, Pete Kelly
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