Keystone Chevrolet

Terrible service department Kayla B.’s Reviews Keystone Chevrolet Keystone Chevrolet Car Dealers 1/20/2017 1.0 star rating First issue I had was with an oil change. They di Kayla B.’s Reviews Keystone Chevrolet Keystone Chevrolet Car Dealers 1/20/2017 1.0 star rating First issue I had was with an oil change. They didn't put the dipstick back after the oil change. I discovered this about 2 weeks after the service. Common sense? Second, I took my car in for repairs after it was stolen. The vehicle was not wrecked, just a few things on the interior,small reapir on the roof, and switching out the locks/keys. They had my vehicle for 4 weeks....basically a MONTH, and half the time it just sat in the shop. I was never called with updates as to what the status was with my car, I had to constantly call them to find out what was going on. I was even lied to when I asked if my car was at the body shop, they told me it was, when in fact it had never left the dealership. Also, I was told they would give me a "loaner car", which they ended up charging me $30/day for. When I asked why they didn't inform me of the price, they had no answer at first, but then got an attitude with me and said "well, you didn't ask". The last time I checked, it's standard protocol to inform a customer of what they'll be charged for a rental. They proceeded to charge my insurance company a total of almost $5k. There's no way it should have cost that much. Absolutely ridiculous. I WILL NOT do business with this establishment in the future. More

Stereotypical Used Car Experience We found the car we wanted online and I came to check it out on 9/30. The salesperson quoted me $1,000 more than the online asking price. I returned t We found the car we wanted online and I came to check it out on 9/30. The salesperson quoted me $1,000 more than the online asking price. I returned the following day where we requested a different salesperson. When negotiating a price, he repeatedly subtracted our down payment, saying, "well, because of your down payment, you're really only paying $X." No, that is not how math works. We purchased the car regardless and left the lot with an empty gas tank and to find they'd applied a tacky dealership logo to the car while we were in financing. On 10/27, we were stranded, leaving the hospital with an hours-old newborn, when the battery malfunctioned. We called Keystone the next day and made the first available service appointment. After evaluating the car, they called to inform us the battery would need to be replaced and it was not covered by our extended service package. No offer was made to mitigate the fact we haven't even owned this car for a month. All in all, this is what people expect from sleazy used car sales. Could it have been worse? Of course. For what we paid for the car, did we deserve better? I think so. More

LIERS Paid $300.00 for them to fix my car, it was stuck in park. They fixed the wrong thing! And now they want more money to fix it right. How do I know the Paid $300.00 for them to fix my car, it was stuck in park. They fixed the wrong thing! And now they want more money to fix it right. How do I know they will fix it if I pay them more? More

Story changes So my wife and I were lied to twice by 2 keystone Chevrolet employees. don't listen to there radio advertisement it's a lie to. First guy got our pape So my wife and I were lied to twice by 2 keystone Chevrolet employees. don't listen to there radio advertisement it's a lie to. First guy got our paper work done let us test drive the equinox that we wanted. Then to only tell us we only have 17 so the 20% off deal will only work on 16 and we don't have anymore. Its like you could have told us that be fore you insisted on us drive 2hours away to only tell us we don't have anymore.. I talked to second guy told him about the first guy he wanted to say something about him but he didn't. So I started telling him our deal he said we can get that for you. I told we were told you didn't have anymore 2016 equinox he said I think there's still some yeah there's 4 or 5 I said on the lot he said yeah. We were almost back home from the first experience there. He said just come on back down we can get the deal done. But my work has to be at work he said well can she go in late I said you will have to talk to her. He told her just tomorrow morning before 9 I can still get you the deal so we get there this morning and the guy was like what type of vehicle you want. I wanted to say I thoght we had a deal for getting one of the equinox but I never said anything. Well he went to go get car appraised. Came back if you had some that will but your car or come up with 2 or 3 thousand Then we can get it done. I said that's not even what you told us on phone. Then walked out More

Highly suggest you stay away from these shiesters. All smiles and lollipops when you buy your car but try getting good customer service when you go in for repairs. Ripped off on repairs. Ripped off on an smiles and lollipops when you buy your car but try getting good customer service when you go in for repairs. Ripped off on repairs. Ripped off on an inferior battery that they wouldn't make good on. This is what happens when you have hillbillies running a car dealership More

I purchased my vehicle from Keystone Chevrolet and had it back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed somet back because of a transmission issue. I paid my $100 deductible to have the problem fixed. They called me to come pick the car up and had fixed something, but did not fix the problem I took it in for. I have had it back twice now and they claim they cannot find the problem. I took it to another certified mechanic who found the problem immediately. When I called Keystone back to let them know what the problem was and that it would not show up on their computer because it was mechanical and not electronic, they told me if I wanted them to look at it again that I would have to pay them another $100 deductible to fix the problem I already paid them to fix in the first place. I would highly suggest no one purchase a vehicle from Keystone or have them repair your vehicle. They have this situation by breaking the contract they sell with their vehicles. I had to use a different Chevrolet dealership to get the problem fixed. They were not surprised in the least that this situation occurred at Keystone in Sand Springs. How many service members can one shop go through? The time before this whole mess, I had them just do a simple oil/filter change. They reset the button, but only added 2 quarts of oil.....the low oil light came on within 500 miles. They are crooks and will look for ways to screw their own customers. Save yourself the headache and trouble and take your business far from Keystone. I would love to visit with Mike Frizell personally about this situation, but he has yet to return my call. More