
Keyes Toyota
Van Nuys, CA
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362 Reviews of Keyes Toyota
We got A great deal We had a great sales person. We test drove 3 different cars and got a great deal on a new car. They help us get into a great deal. We had a great sales person. We test drove 3 different cars and got a great deal on a new car. They help us get into a great deal. More
Love Andrew! Great customer service and knowledge about the cars. You can tell they really cared that I was happy with my purchase. Took the time to explain all de Great customer service and knowledge about the cars. You can tell they really cared that I was happy with my purchase. Took the time to explain all details thourouly Thank you! More
Great guys I came in for an oil change, and the guys helped me up grade... Didn't force anything on me, just kept working on the best price for me! George and J I came in for an oil change, and the guys helped me up grade... Didn't force anything on me, just kept working on the best price for me! George and John really did a great job for me, I already have my father in law in line to come there for a tundra when his lease is up this year... More
Great purchase I had a great experience at Keyes Toyota. They have a great team put together in all the departments. They were able to get me the deal I was looking I had a great experience at Keyes Toyota. They have a great team put together in all the departments. They were able to get me the deal I was looking for. The salesman was very professional, I made it a little difficult for him but he was patient with me and did what he could to make the deal work. I would take him on my team anytime. More
Great Experience I recently bought a Toyota Tundra from Keyes Toyota and I could not be happier with my experience. To begin with Sam the manager was amazing. He assur I recently bought a Toyota Tundra from Keyes Toyota and I could not be happier with my experience. To begin with Sam the manager was amazing. He assured me I was getting the best deal and it was true! Hugo was my sales person and he was great too! I am now a loyal customer and would never go anywhere else! More
Double Charged - Watch Out People!! Dealer (Stealer) told me I need to replace my spark plugs for $350!! I asked him to lookup service report and low and behold.. just a few months earli Dealer (Stealer) told me I need to replace my spark plugs for $350!! I asked him to lookup service report and low and behold.. just a few months earlier during last service visit they DID replace the spark plugs (so no need to replace them again)!! Wouldn't you expect your service dept to check before recommending replacement of spark plugs. I ended up spending roughly $700 and got car back w/out even car wash. Look elsewhere folks you can do better at local non Toyota shop than these guys. More
Worst experience My first time buying a car on my own last year. Had good credit. They let me teat drove a car without sticker price on it. The salesman asked for My My first time buying a car on my own last year. Had good credit. They let me teat drove a car without sticker price on it. The salesman asked for My credit card he said he will ran my credit. Gave iy to him a and had me wait for a very long time. I got it back when I finally decided to get the car. The financial agent asked for my credit card again to run credit and told her what happened a while ago. She reaponded by telling me that the agents are not supposed to so that and will address that. In the deal My car was supposed to come with a navigation system and was told that no available car with navi and it will be installed in a few weeks. My job requires me to drive all day so navi is very important and since they will give me what I want I dedicided ti get the car. Have been following up with my navi. Weeks turned into months. They keep on saying that the navigation system for is not available yet and now 7 mos later they finally said parts of the navi will be delivered and installed. Oh wow! What a crap. i waite for months for this. It looks so cheap. Its like an application on your phone. My iphone navi is more user friendly and better. Its just an application u install. I cant believe this is the "model of navi" I have waited for a long time. The agent I spoke with regarding my navi even made a joke saying that " i asked a lot from them." Hello, I an paying its not free. i waited for this?! I am going to consult my lawyer for this. This is a big joke. Will not going to buy another toyota again. I will switch to Honda like what my friends recommended. More
Dealers and managers here will lie to you face over and over STAY AWAY!!! NEVER buy a car from these guys - they will lie to you repeatedly and do anything to get you to close a deal but then they will NOT deli STAY AWAY!!! NEVER buy a car from these guys - they will lie to you repeatedly and do anything to get you to close a deal but then they will NOT deliver on ANYTHING!!! Go anywhere else or but a bicycle instead of shopping with these guys. Sam Kassis and the rest of the staff here are horrible people who care nothing for the word or the value of their promises. Take your money elsewhere. More
We went just to check out a car for research. After seeing some cars, the dealer asked if he gave us a great deal, would we be open to buying that day, and we agreed. Everything was going good but wh seeing some cars, the dealer asked if he gave us a great deal, would we be open to buying that day, and we agreed. Everything was going good but when it came to the deal, he presented a price 3k over msrp. He either took us for naive or stupid. I then showed him prices on some Internet sites that were 4-5k less than msrp and he still did not budge on pricing. We were doin him a favor entertaining pricing and it was insulting that this was the deal he came up with. We then talked to the manager who defended the dealer. He basically said it is his job to get as much money as he can for the car. Anyways, the dealer lost my trust. They could have sold us a car today but their loss. The other thing I noticed is that the dealer was trying to upswell everything. More
Since my initial bad experience the dealer has since made amends. I am changing my review to positive now. They ended up making everything good for my family in the end. amends. I am changing my review to positive now. They ended up making everything good for my family in the end. More