
Keyes Toyota
Van Nuys, CA
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362 Reviews of Keyes Toyota
STAY FAR, FAR AWAY FROM THE SERVICE DEPARTMENT! Very incompetent and extremely careless! I had FOUR ISSUES on just ONE VISIT!! And unfortunately after 8 phone calls, 3 message to the service manage Very incompetent and extremely careless! I had FOUR ISSUES on just ONE VISIT!! And unfortunately after 8 phone calls, 3 message to the service manager - nothing got fixed because NO ONE was able to "handle" my simple requests to correct my information, the service manager was never available to take the calls, and after 3 message, NEVER called back! Grossly massive errors with my information (which they put on my car record), personal info, billing, and some of the service for which I took my car wasn't performed! More
GENUINELY helpful. Nima M. was delightful and so was the finance/ contractor, A. Ghanesian. They did NOT have a sleazy, manipulative, conning salesman essence. They di Nima M. was delightful and so was the finance/ contractor, A. Ghanesian. They did NOT have a sleazy, manipulative, conning salesman essence. They did explain the facts, asked their manager to approve compromising deals, threw in some extra features, and were very patient with my very many questions. I definitely suggest going to Keyes Toyota vs North Hollywood. More
Sam my advisor gave me the full treatment and informed me about something I misunderstood. He clarified that I need to get my oil changed at least once a year even though I have synthetic oil. I drove 5,000 about something I misunderstood. He clarified that I need to get my oil changed at least once a year even though I have synthetic oil. I drove 5,000 miles last year and I was waiting for 10,000 miles to come. Thanks Sam. You saved me from injuring my engine. More
Mark was amazing, very knowledgeable and patient. The transaction went smooth and faster than expected. I would definitely recommend this dealership, and will return for any future purchases or lease The transaction went smooth and faster than expected. I would definitely recommend this dealership, and will return for any future purchases or leases. More
The service person, David, was friendly & good. Tried to explain everything that's going on with my car. Overall, the service is smooth & very satisfactory. Tried to explain everything that's going on with my car. Overall, the service is smooth & very satisfactory. More