
Keyes Toyota
Van Nuys, CA
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362 Reviews of Keyes Toyota
It’s a terrific dealership and I have always loved taking my car to this company. The staff is super courteous and the work is always top-notch. I had a glitch the other day waiting for my car, though. I was my car to this company. The staff is super courteous and the work is always top-notch. I had a glitch the other day waiting for my car, though. I was told the tube-up was “definitely” going to be finished in two hours, but it was actually more than three hours. A representative stopped by my table since I was waiting at the dealership and offered to check what was going on for me. An hour later he still had not returned to tell me what my car status was. Finally, I received a text that the work was completed. Still a great company, but there are still hiccups. More
Waited over 4 hours for service, with no apology or anything. They said it would only be 2 hours at the most, people came after me and left before me, very upset. anything. They said it would only be 2 hours at the most, people came after me and left before me, very upset. More
service advisor, John Fildisis, indicate my car would be ready in approximately 2 hours. I was waiting for the car. it was completed in only 1 hour. Thanks for rushing it through John. ready in approximately 2 hours. I was waiting for the car. it was completed in only 1 hour. Thanks for rushing it through John. More
Great service. Someone broke my passenger side rear view mirror straight off the car. Found it smashed in the street next to the car. Drove to Keyes Toyota, and w Someone broke my passenger side rear view mirror straight off the car. Found it smashed in the street next to the car. Drove to Keyes Toyota, and while they did not have the part in stock (my car is a 2012) the service technician ordered it (from the East Coast) and called me three days later that the part had arrived. Ivan made an appointment for me and the new mirror was installed in about an hour while I waited in Keye's comfortable waiting room. Great service, super service technician. More