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Keyes Mission Hills Hyundai

Mission Hills, CA

4.8
699 Reviews

10240 Sepulveda Blvd

Mission Hills, CA

91345

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Showing 699 reviews

August 13, 2024

Ian Archer in service department is why our family continues to do business at this location. More

by djmart26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Archer
Aug 14, 2024 -

Keyes Mission Hills Hyundai responded

Thank you so much for your kind words! It makes us proud to hear that Ian has made such a positive impact on your experience with us. It’s always our goal to provide exceptional service, and it’s great to know that Ian has played a key role in your continued trust and support. We look forward to serving you and your family for many years to come at Keyes Hyundai of Mission Hills.

August 12, 2024

They are articulate, professional, knowing that what they are explaining about your needs. Specially Ian.Many thanks to this guy More

by Koko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian, Kaitlyn Cracknell, Alan Varakeet
Aug 13, 2024 -

Keyes Mission Hills Hyundai responded

Wow, Koko, thank you so much for your kind words about our team, especially Ian. We look forward to providing you with memorable experiences for many years to come!

August 12, 2024

Dealership is conveniently located and clean. Very quick service and availability is great. In my 4 years of owning my car Hyundai Mission Hills has always been great More

by Elizabeth Valdivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ulloa
Aug 13, 2024 -

Keyes Mission Hills Hyundai responded

The team at Keyes Hyundai of Mission Hills is very appreciative of you leaving positive feedback. Providing quick and smooth service is a top priority of ours and we're glad we hit the mark for you. If you need any assistance further down the road, Elizabeth, just give us a shout!

August 11, 2024

Manager in the service department seems not to care. The person who assisted me was great. Informed me on how long it would take. More

by fredwesson2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not on your list. White guy
Aug 13, 2024 -

Keyes Mission Hills Hyundai responded

Fred, Thank you for your feedback. We're glad to hear our team member assisting you was helpful, but we're sorry about your experience with our service manager. If you'd like to discuss this further, please reach out to me directly. I would appreciate the opportunity to find a resolution together. Thank you, Evan Hoffman General Manager 818-722-7650 evanhoffman@lithia.com

August 09, 2024

Very professional always very helpful with service advisor Ian .. Great customer service .. Very happy to take my car there for service ... More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Aug 09, 2024 -

Keyes Mission Hills Hyundai responded

Mari, it makes our day knowing that Ian and the team at Keyes Hyundai of Mission Hills provided you with excellent service. Thanks for choosing us!

August 08, 2024

Ian helped us out again. . had some minor issues with my Hyundai, but they took care of us. thank you! More

by dnp0913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
Aug 08, 2024 -

Keyes Mission Hills Hyundai responded

Thank you for the review! We're glad Ian and our team at Keyes Hyundai of Mission Hills could assist with your car's issues. We appreciate your continued trust in us!

April 27, 2024

This is a terrible dealership. They will quote a low price and will try everything in their power to get you to the dealership and once you are there, they will come up with every More

by omidalikozay
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
McGregor
Apr 30, 2024 -

Keyes Mission Hills Hyundai responded

Omid, we always aim for transparent and honest negotiating during the sales process, and are sorry to hear you feel this way. If you'd like to discuss this further, please contact me directly, thank you. Evan Hoffman - General Manager - 818-722-7650 - evanhoffman@lithia.com

March 15, 2024

Payed 743$ fora knock sensor, car broke down, this dealership is a joke, know one should be going through this nonsense I do not suggest buying a vehicle or taking it here for service. I took my vehi More

by jdthomas2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hovik
Mar 18, 2024 -

Keyes Mission Hills Hyundai responded

Jayson, I truly apologize for the issues you've experienced with your vehicle. We strive to provide thorough and efficient service so it never comes to this. Please contact me directly so I can learn more and work towards a resolution with you, thanks. Evan Hoffman - General Manager - 818-722-7650 - evanhoffman@lithia.com

January 19, 2024

Car got into a medium accident, and was driven to this dealership. It’s been there now for 3 months! We kept getting excuses, regarding estimates and ordering parts. After all this time, now they are sayi More

by hills91
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Archer
Jan 19, 2024 -

Keyes Mission Hills Hyundai responded

Hello, I'm very sorry about the lack of communication regarding your vehicle. Please contact me directly so I can look into this and discuss it further with you, thanks. Hovik Khachekian - Fixed Ops Manager - 818-722-7671 - hovikkhachekian@lithia.com

Jan 19, 2024 -

hills91 responded

Hello, we tried to reach you so many times and left a countless messages, but received no response. Why are you reaching out now?

March 12, 2023

The service department is the WORST service department I’ve ever dealt with in my life. I’ve tried to have an actual conversation with them for a week now and can’t get a hold of anyone nor do they cal More

by sinks_amanda
Purchase Time
Recommend Dealer
No
Employees Worked With
Michael Dominguez and the Service manager
Mar 14, 2023 -

Keyes Mission Hills Hyundai responded

Hi Amanda, Thank you for bringing your concerns to our attention. The communication you describe receiving from our team is regrettable to learn of. I can assure you this is not an accurate representation of five-star experience we strive to provide all of our valued customers, like yourself. Please reach out to me directly to discuss this in more detail. Jason Jhee jasonjhee@lithia.com Assistant General Manager

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