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Keyes Hyundai

Van Nuys, CA

4.0
2,060 Reviews

5746 Van Nuys Blvd

Van Nuys, CA

91401

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2,060 Reviews of Keyes Hyundai

April 24, 2026

Jonathan was great and made the visit simple. I appreciated the rides so much! Thank you. More

by askenn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vasquez
April 21, 2026

asked multiple times for the car to be fully charged when i arrived to pick it up, and it wasn't even half, nor was it plugged in when they assured me it would be and knew i was on the way. also did not disc More

by arb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Miles Blake
Apr 24, 2026 -

Keyes Hyundai responded

Arb, we’re sorry to hear about your experience and understand why the lack of preparation and clarity at pickup was frustrating. Ensuring vehicles are ready as promised and that important details are clearly communicated is something we take seriously. Your comments have been reviewed, and we’d like the chance to speak with you directly to address what you shared and answer any remaining questions. At your earliest convenience, please contact Sohail Ofeany at sohailofeany@lithia.com so we can follow up and work toward a better resolution.

April 08, 2026

I had an excellent experience at this dealership. I plan to return for all my service requests going forward. This initial appointment was a great segue to meet and learn about this dealership, and More

by JLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Montoya
Apr 09, 2026 -

Keyes Hyundai responded

Thank you! We're thrilled to hear you had an excellent experience with us. Our team is dedicated to providing top-notch service, and we look forward to assisting you with all your future needs. Your satisfaction means the world to us!

April 08, 2026

I’m not happy at all. I went in for my first service and it was just a tire rotation after the service. I noticed that my steering wheel started vibrating at highway speed More

by jkentmol
Recommend Dealer
No
Employees Worked With
Carlos
Apr 10, 2026 -

Keyes Hyundai responded

Thank you for sharing this feedback. We understand how frustrating it can be to experience a concern like steering wheel vibration right after a service visit, especially when it leads to an unexpected follow‑up charge. That’s not the experience we aim to deliver. We’d appreciate the opportunity to connect and review what happened so this can be looked into further. Please contact Sohail Ofeany at sohailofeany@lithia.com.

March 19, 2026

went in for checkup as air conditioner not functioning properly. Thankfully that issue revealed a number of problems that were identified and presented to me with options to deal with all or individual pr More

by beatrice-santoro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
Mar 26, 2026 -

Keyes Hyundai responded

We’re thrilled to hear about your positive experience! It's great that our team was able to identify and address all the issues with your vehicle efficiently. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for the kind words!

March 15, 2026

The service was quick and comprehensive, an experience I valued because I was able to get my vehicle taken care of in a timely manner. More

by berhane7541888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Chu, Manny Pratheepmanowong, Jonathan Hughes
Mar 26, 2026 -

Keyes Hyundai responded

Thank you for your fantastic feedback! We're thrilled to hear you had a quick and comprehensive service experience. Our team strives to ensure your vehicle is taken care of efficiently. We appreciate your support and look forward to serving you again!

March 12, 2026

I came in for routine service, they did it and I was out of there in less than 3 hours More

by booketc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Shaw
Mar 16, 2026 -

Keyes Hyundai responded

Thank you for your positive feedback! We're thrilled to hear you had a quick and efficient service experience. Our team works hard to ensure every visit is smooth and timely. We look forward to seeing you again!

March 01, 2026

Actually, one of the best experiences I've had at a car dealership to date. Got the car and the deal we wanted. The Finance Representative was especially helpful which was a first for us. Will do business More

by MDNB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Bassous
Mar 02, 2026 -

Keyes Hyundai responded

Thank you for your fantastic review! We're thrilled to hear you had such a positive experience and that our Finance Representative made a difference. We look forward to serving you again in the future!

February 28, 2026

Jonathan was amazing! He will be my service guy always!! He checked and made sure everything I needed for my car was done and up to date. More

by Lsisinolsisino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hughes
Mar 02, 2026 -

Keyes Hyundai responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jonathan. It's great to know he provided the attentive service you deserve. We look forward to seeing you again for all your car needs!

February 14, 2026

went in for service. waited 35 minutesb4 I was served. 5 cars that came in after me went b4 me. did not have the parts for one of the recalls. the tail camera part wa More

by jimali1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no one
Feb 17, 2026 -

Keyes Hyundai responded

Thank you for your feedback, Jimali! We're glad to hear you had a positive experience with our service techs and that your recalls were completed efficiently. We apologize for the wait time and are working to improve our service speed. Your insights are valuable to us!

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