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Keyes European

Van Nuys, CA

4.3
297 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 297 reviews

May 27, 2023

appointments are incorrectly scheduled,since it took almost three days to have an inspection to find out the defect.It is reasonable to have an answer at least a day after appointment if not the same da More

by hab1324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniil Khulpin was very helpful ,professional and courteous.
May 30, 2023 -

Keyes European responded

Thanks for your feedback! We appreciate your time and we'll relay this to our team. We appreciate your time and business.

May 26, 2023

Keyes European Service department and its service advisors are really professional, nice, kind and understanding people. They genuinely go out of their way to make sure things are done correctly. The More

by advanceco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edvard Avetyan, Gary Papazian, Kirk Wallace, Ricardo Martinez, Sean Davisson
May 30, 2023 -

Keyes European responded

Thanks for the kind words! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

May 26, 2023

Jamila Calderon sold the 2023 MB GLC 300 4Matic to me. She is the best of lot at Keyes European, customer focused, responsive and result oriented. She made a great deal with me on lease terms and also to More

by anandshreekar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamila Calderon, Sean Davisson
May 30, 2023 -

Keyes European responded

Congrats on your new ride! We appreciate the review and hope to work with you again. Please reach out if you have any questions. Safe travels!

May 26, 2023

EDVARD of Keyes Mercedes is wonderful. All is fixed. I always feel very well taken care of. More

by Jayjsilverman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edvard, Sean Davisson
May 30, 2023 -

Keyes European responded

Thanks for choosing us to service your vehicle! We appreciate your business and hope to see you in the future. Safe travels!

May 26, 2023

Mike always goes out of his way to make sure I get the best service. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conover
May 30, 2023 -

Keyes European responded

Thanks for the 5 stars! We appreciate your review and look forward to your next visit.

May 26, 2023

The dealership is bright and clean. The personnel are outstanding from the front desk reception to sales and service. My salesperson Evelyn was very nice and professional with great int More

by jallen936
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Andrade, Kelly Gugerty, Yvette Rostamo, Danill Khlupin
May 30, 2023 -

Keyes European responded

That's great to hear! Thank you for the kind review and hope to see you again in the future!

May 25, 2023

The personnel are impeccable and treat their customers like royalty. They are informative and know their product intimately More

by amichaels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilan Lazarovitz
May 30, 2023 -

Keyes European responded

Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!

May 25, 2023

Mike Conover, a service representative, is the best! He takes care of whatever my car needs honestly and fairly! More

by klohrso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Conover
May 30, 2023 -

Keyes European responded

That's awesome to hear! Thank you for the review and we hope you'll consider working with us again.

May 25, 2023

Andrew is an excellent service representative! Please recognize his customer service style! I’m a 10 year client, Andrew has always cared for our Mercedes family. Thank you Carl More

by carlsprayberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew C. “Services Department”, Sean Davisson
May 26, 2023 -

Keyes European responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

May 23, 2023

Milton my technician was prompt, courteous and helpful. I was very pleased with the condition of my car. More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton
May 25, 2023 -

Keyes European responded

We're happy that you had a 5-star experience, Claudia! Our experts always aim to provide only the best service to our customers. We are happy to hear that Milton and our team were able to finish your service sooner than expected. We hope your vehicle continues to run great for many more miles! We look forward to working with you again in the future. Have a great day!

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