Keyes European
Van Nuys, CA
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WOW. Very nice dealership. From the moment we drove into the parking lot to when we drove out, we were impressed on the cleanliness, eye popping spectacul Very nice dealership. From the moment we drove into the parking lot to when we drove out, we were impressed on the cleanliness, eye popping spectacular look of the building, nice open waiting room (with plenty of goodies and drinks), location near the freeways and the staff was delightful. Courteous, smiling and helpful. In and out in less than 3 hours to purchase a new used vehicle, and complete the trade-in of our then current vehicle. More
This dealership has plenty of cars to choose from. It’s clean and organized and everyone is very friendly, approachable and friendly. It’s clean and organized and everyone is very friendly, approachable and friendly. More
They bait and switched the price of a car I custom ordered one year ago. Some shady manager named Charlie walks up to me and says sorry we cannot sell you the car at this price. I told him I had alrea ordered one year ago. Some shady manager named Charlie walks up to me and says sorry we cannot sell you the car at this price. I told him I had already negotiated this and had the documentation. He said sorry. There are a lot of Mercedes dealerships, go somewhere else, trust me. More
Ilan was great in my recent purchase of a Sprinter Van. I have purchased several vans from Ilan and referred many people to Keyes, its always been a 5 star experience and really fair pricing. I have purchased several vans from Ilan and referred many people to Keyes, its always been a 5 star experience and really fair pricing. More
Casey from the dealership gave us exceptional service. Casey’s friendly and professional demeanor made this whole experience the most enjoyable one I’ve ever had at a dealership. I would highly recommend C Casey’s friendly and professional demeanor made this whole experience the most enjoyable one I’ve ever had at a dealership. I would highly recommend Casey to anyone looking to purchase a car. More
I recently decided to make a jump to a luxury brand vehicle, and I chose Keyes to help me find the right vehicle for me. The Keyes team which consisted of Karlo, T, Walter and Charlie were able to pro vehicle, and I chose Keyes to help me find the right vehicle for me. The Keyes team which consisted of Karlo, T, Walter and Charlie were able to provide excellent customer service while having a huge selection of cars. First off, Karlo not only is he knowledgeable on all the cars on the lot but can easily break down the payment information for you. Karlo made my partner and I feel like we had known each other for years. He took the time to show us different cars and was patient as we deliberated on color make and trim. He made the search process fun and kept a fun vibe throughout the process. Whether it was him telling us to get comfortable in the driver seat to telling us to adjust the bass so we can really feel the cars sound system. He had style and flair that makes you want to buy a car. Next up was T, he was super attentive, informative, professional, and definitely got things done fast and efficiently. Throughout the whole process T was in constant communication with me. Taking care and updating me of even the smallest of things. His attention to detail was second to none. Before and after we purchased the car T has continually checked in on us and my partner and I appreciate that kind of service. Then there was Walter, the numbers man, he made the financed portion of our visit entertaining and informative. He is a straight shooter who makes you feel at home and made this part of our transaction seamlessly. Finally Charlie, first time we interacted he greeted us with a big smile and had a very down to earth vibe. He made us feel as we were the only ones in the room and provided us with some of the best genuine customer service. It’s no wonder that we purchased a car. This was my first experience with Mercedes and it certainly won’t be my last. I highly recommend this team! When you come here, be prepared to see luxury cars and to receive luxury customer service from Karlo, T, Walter, and a Charlie. Thank you for making my purchased of a GLA 35 an awesome experience. The car drives like a racer car and we love it! Take it from me, upgrade to the AMG, it’s worth it. More