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Keyes European

Van Nuys, CA

4.3
295 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 295 reviews

February 02, 2024

Very smooth operation. Everybody has a specific job they do efficiently. Always a pleasant experience. More

by nsera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Carias
Feb 06, 2024 -

Keyes European responded

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a smooth and pleasant experience with our team. We appreciate your support and look forward to serving you again in the future.

February 02, 2024

They shipped the car without the proper paperwork for me to register the car in my state now they are saying I need to call the bank and the bank saying that’s the dealership responsible. More

by hlimani21
Recommend Dealer
No
Employees Worked With
Kurt smith
Feb 08, 2024 -

Keyes European responded

Hi Hlimani, we apologize for the inconvenience you've experienced with the paperwork for your car registration. We understand the frustration and we're working to resolve this issue with the dealership. Please email our customer relations manager at fernandagarcia@lithia.com. Thank you for bringing this to our attention.

Feb 08, 2024 -

hlimani21 responded

I got the worst experience buying this g63 2024 at your dealership still don’t have the proper paperwork to register my brand new car almost three weeks and you want me to contact customer relations services witch i have done talk with Kurt Smith that tells me there is nothing he can do bank has to give me the proper paperwork for me to register the car and the bank says that the dealership is responsible for paperwork for registration

January 29, 2024

Very poor sales person forcing costumers and harassing to buy car. I have 2 cars from keys European but this time I had very bad experience with sales person Vladimir More

by Seniorliferesources
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vladimir
Jan 31, 2024 -

Keyes European responded

Hi, we're sorry to hear about your negative experience. We value your feedback and appreciate your loyalty as a customer. We'll address this issue internally to ensure better customer service in the future. Thank you for bringing this to our attention.

January 28, 2024

amazing service from Sako walked in and got helped instantly and got the car that i wanted More

by lanadarbinyan@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sako oktanian , Sean Davisson
Jan 29, 2024 -

Keyes European responded

Hi Lana, thank you for your kind words! We're thrilled to hear that Sako provided you with amazing service and helped you find the car you wanted. We appreciate your feedback and hope to see you again soon!

January 02, 2024

The dealership worked with us and gave us the right price. The dealership was very helpful and courteous. More

by nattiebee
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Lopez
Jan 03, 2024 -

Keyes European responded

Hi, thank you for your kind words! We're glad to hear that our dealership was able to provide you with a great experience. If you have any more feedback or need any further assistance, feel free to reach out.

December 29, 2023

People who leave five-star reviews must be smoking some drug. Every time I go to service, I get disrespected and thrown to the side as garbage. The service guy has some xxxxxxxx nasty attitude. Its so bad More

by Notorious818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Davisson
Jan 29, 2024 -

Keyes European responded

Thanks for bringing this to our attention. We apologize for the inconvenience. If you would like to discuss this further, please email our Customer Relations Manager at fernadagarcia@lithia.com. Thank you.

December 21, 2023

Evelyn was great, she priced the car well and worked through the closing professionally, I recommend anyone who is interested to buy a MBZ should from Keyes More

by Chuck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Evelyn
Dec 22, 2023 -

Keyes European responded

Hi Chuck! Thank you for recommending us and for your kind words about Evelyn. We're thrilled to hear that she provided you with a great experience and helped you with pricing and closing. If you ever need anything else, please don't hesitate to reach out.

December 05, 2023

Excellent dealer to make business, very professional, no hassle, great prices and big inventory. Recommend 100% More

by aquijew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Robson
Dec 06, 2023 -

Keyes European responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We strive to provide professional service, hassle-free transactions, great prices, and a wide inventory. We truly appreciate your recommendation.

November 27, 2023

WOW. Very nice dealership. From the moment we drove into the parking lot to when we drove out, we were impressed on the cleanliness, eye popping spectacul More

by dwaynehenry59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilan-salesman, Sean Davisson
Nov 28, 2023 -

Keyes European responded

Hi Dwayne, thank you so much for taking the time to share your wonderful experience at our dealership. We're thrilled to hear that you were impressed with our cleanliness, facilities, and friendly staff. We appreciate your business and hope you're enjoying your new vehicle!

November 18, 2023

very professional and courteous. Excellent service from Sidney Woolen, Fleet Manager. Negotiation was very short and time saving. More

by ben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney Woolen
Nov 20, 2023 -

Keyes European responded

Hi Ben, thank you for your positive feedback! We pride ourselves on providing professional and courteous service. We're glad to hear that Sidney, our Fleet Manager, was able to help you efficiently. We appreciate your business and hope to serve you again in the future.

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