Keyes European

My service rep. was Allen Sarkisian. Excellent customer service. Informative, knowledgeable and courteous. Kudus to him and his service manager who jumped on my is was Allen Sarkisian. Excellent customer service. Informative, knowledgeable and courteous. Kudus to him and his service manager who jumped on my issue and corrected the situation right away. Thank you both More

The sales manager John Yeghiayan provided inaccurate information about the vehicle we purchased, said it has body control suspension system and it does not. Lied about the vehicle warranty, said the 4- information about the vehicle we purchased, said it has body control suspension system and it does not. Lied about the vehicle warranty, said the 4-year warranty would start from the day of our purchase, come to find out later this was not true, the factory warranty was good through March 2026. . Are goal was to pay cash for the car, John encouraged to finance the purchase without penalty or interest through Mercedes-Benz Financial Services and to contact MBFS a few day later to wire the money. On 3/14/2024 I spoke to MBFS and they said what John Yeghiayan said to us was not true and there was interest due of $141.63. After a few attempts to contact John Yeghiayan, to no avail, when I received the email from Mercedes-Benz about my experience, I wrote a negative review about John Yeghiayan who suspended the sales man Osy Nzenwa. More

I’ve purchased or leased 5 cars and SUV’s , great dealership, sales manager(Fernando)is awesome , ask for Jamila she is a wonderful. dealership, sales manager(Fernando)is awesome , ask for Jamila she is a wonderful. More

Armen did exactly what we wanted in structuring a deal. We appreciated his responsiveness and attention. We appreciated his responsiveness and attention. More

Worked with Ilan. The experience was amazing. So easy and seamless. I would give SIX stars, but there was only 5 Stars to click on!!! The experience was amazing. So easy and seamless. I would give SIX stars, but there was only 5 Stars to click on!!! More

i am very happy for the service given to me for my Mercedes by Rahi , service manager. Mercedes by Rahi , service manager. More

I am giving this dealership 1 star just because it is clean, it gets a zero in all other aspects. The staff is crooked. My wife left her sunglasses in our old vehicle when we leased a new one. She called clean, it gets a zero in all other aspects. The staff is crooked. My wife left her sunglasses in our old vehicle when we leased a new one. She called the very next day but there was zero follow up on the staff's part. We sent multiple texts but nothing was done. They were stolen. Then, as if theft wasn't bad enough, the terms on the contract weren't what we agreed on. Shame on me for falling for one of the oldest tricks in the book. I didn't notice until later. Buyer absolutely beware of this dealership!! Try Mercedes of Downtown Los Angeles for a better experience. I will be sending letters to the Mercedes corporate office and the CA Attorney General, and will be filing complaints with the BBB, Pissed Consumers, Consumer's Advocate and various other agencies and review sites. I am considering contacting the local news. This dealership needs to be exposed. I will also be sending copies of the texts confirming the agreed upon terms to all of the above. Shame on this dealership and on Mercedes as a whole if they condone these practices. More

Can't believe this is a Mercedes dealership. Does not meet the standards. Bought a car and left it for a minor issue that should have been fixed in an hour. Took it in twice within the 1st month Does not meet the standards. Bought a car and left it for a minor issue that should have been fixed in an hour. Took it in twice within the 1st month owned. Kept it for the week this past time. Nothing done and no returned calls. No follow up. No loaner. Owned Mercedes for over 30 years. Never had an experience like this. Very Sad. Thought being a loyal customer meant something. More

I’m very happy withe the service Milad presented and helped me to find and purchase my favorite car. Thank you helped me to find and purchase my favorite car. Thank you More

I had an amazing experience with Anastasia. Such a really sweet, kind patient lady. I went in December and was undecided so I kept in touch with her via email and over the phone and in January Such a really sweet, kind patient lady. I went in December and was undecided so I kept in touch with her via email and over the phone and in January I saw the car I wanted mercedes-Benz, GLA 45 AMG and I fell in love with the design and horsepower. I got a great deal on it and I highly recommend Anastasia to my friends and family. More