Keyes European

I used to live in Los Angeles and recently moved to Florida. Three months, I leased my car from Los Angeles, and when I was talking with the salesman, he mentioned that the lease agreement was for thre Florida. Three months, I leased my car from Los Angeles, and when I was talking with the salesman, he mentioned that the lease agreement was for three years with 10,000 miles per year. He also told me I didn’t need to pay anything for car registration and plates. I checked everything several times on the phone with the salesman, and he confirmed every time. He even said all the paperwork for registration was done and ready. However, after the shipment, when I went to register the car and get the plates, I noticed the paperwork was not completed. Unfortunately, the salesman didn’t answer my calls the whole day. Finally, I had to contact the General Manager, who checked and told me that the paperwork was not done yet. The GM completed and sent me the paperwork overnight. Because my car didn’t have plates, I couldn’t get parking authorization at my apartment and had to park on the street, which resulted in a ticket due to the lack of plates. When I got the registration, I noticed I had to pay for it myself. When I called the salesman, he told me the dealer wouldn’t cover the registration, which was against his previous statement. Unfortunately, my car has had a transmission problem since the first day. When I went to a dealer in Miami, I was told my car needed to stay at the dealer for them to find and solve the problem with the transmission. I initially gave a 3-star review for my experience in the dealer survey, and the salesman immediately called me, insisting that I change it to five stars because his bonus and income would be affected. He told me that the financing office would send me a check for the registration fee that never happened. I kindly changed it to a five-star review. However, I recently realized that the salesman had sent me a contract for 7,500 miles per year, not 10,000 miles per year. On the signing day, around 8 PM, he rushed me to sign the contract, saying that if I didn’t sign that day, he would have to run my credit again. I didn’t check the annual mileage and only looked at the payment. Even though I had checked several times during phone conversations about the mileage, he sent me a contract with lower mileage. Now, I have to drive my car only three days a week or pay for excess mileage at the end of the lease agreement. I believe it’s my responsibility to share my experience to prevent the same thing from happening to others. More

Boris Piesman was an excellent sales person and made the process easy and painless. Even fun!! process easy and painless. Even fun!! More

The best service ever , I love the sale people , they make it happen , super happy make it happen , super happy More

While I enjoyed the experience of working with this dealership overall, the sales person involved was relatively new to MB vehicles was unaware of several features on the car that I later found to be t dealership overall, the sales person involved was relatively new to MB vehicles was unaware of several features on the car that I later found to be there. More

Great deal, nice people, bought two vehicles from them and got GREAT DEALS both times. First was with Johnny Casholia and just recently with Preeti Singh who was wonderful to work with. Shout out to Kirk and got GREAT DEALS both times. First was with Johnny Casholia and just recently with Preeti Singh who was wonderful to work with. Shout out to Kirk the internet manager who helped push my deal through! Thank you More

The best service. King was the best! Gave amazing service, great deal, and great personality! King was the best! Gave amazing service, great deal, and great personality! More

Best experience at a car dealership, this was my third time buying a pre owned Nissan leaf, all I can say is I couldn’t have been treated better, 10/10 will reccomended to others in need of a used car time buying a pre owned Nissan leaf, all I can say is I couldn’t have been treated better, 10/10 will reccomended to others in need of a used car More

The car that I bought it from your dealership its good but some of points was not matching on carfax, one of them that on carfax it’s showing that the wiper blades replaced and this it not happen 2nd yo but some of points was not matching on carfax, one of them that on carfax it’s showing that the wiper blades replaced and this it not happen 2nd your salesman after she finished the deal she disappeared and not replying to her emails or phone More

I had an amazing experience working with David and Sako at the Mercedes dealership. David and Sako were both so extremely attentive made sure all of concerns were addressed. He went out of his way to ensu at the Mercedes dealership. David and Sako were both so extremely attentive made sure all of concerns were addressed. He went out of his way to ensure I got exactly what I wanted and provided exceptional customer service throughout the entire process. I highly recommend him to anyone looking for a stress-free and enjoyable car buying experience. Thank you, David, Thank you Sako for your outstanding service! More

Comprehensive Review: Warning Against Keyes European Dealership in Van Nuys, California As a consumer deeply affected by my experiences with Keyes European Dealership, I am compelled to warn others c Dealership in Van Nuys, California As a consumer deeply affected by my experiences with Keyes European Dealership, I am compelled to warn others considering high-value vehicle purchases, such as a Mercedes-Benz. My dealings with this dealership revealed a pattern of unsatisfactory service, deceptive practices, and a disregard for consumer rights. Background of My Experience: On March 1, 2023, I purchased a Mercedes-Benz Sprinter from Keyes European. Problems began immediately, encompassing everything from misleading sales tactics to serious issues with the extended warranty and financing terms. Major Issues Encountered: Deceptive Sales Tactics and Documentation Delays: The terms agreed with Sales Executive Daniel Robson were unilaterally altered by Finance Manager Roddy Masihi, adding unauthorized charges and a costly, substandard extended warranty. I was coerced into signing incomplete documents, promised to be finalized the following day—a promise broken, as it took over two months to receive the completed documents, obscuring the financial details of my contract. Unauthorized Charges and Financial Manipulation: An unauthorized extra charge of $15,143 over the agreed price surfaced only after I received the sales documents belatedly. Additionally, the finance terms were altered without my consent, exacerbating my financial strain. Extended Warranty and Service Issues: I was pressured into purchasing an overpriced in-house extended warranty, inferior to a Mercedes Benz Sprinter-designed warranty that I initially requested. When my vehicle required urgent repairs under this warranty on March 31, the dealership’s response was lacking, resulting in significant downtime and leaving my vehicle inoperable at a Mercedes Benz repair facility. Finance Director Vincetta Mendola, the highest-ranking officer I spoke with, personally offered a refund for this warranty, which I declined, insisting instead that they honor the warranty claims. Accident Due to Neglect: A lack of timely warranty service and poor communication from the dealership on February 19 led to a road accident on February 21, underlining the severe consequences of their negligence. Chronic Unresponsiveness and Poor Customer Service: My attempts to address these issues over the past year met with silence or non-committal responses from the finance manager and other senior management. Legal and Ethical Concerns: Keyes European's practices suggest violations of the Federal Truth in Lending Act and California consumer protection laws, which mandate clear financial disclosure and fair treatment—standards they have consistently failed to meet. Call for Public Assistance and Legal Advice: I urgently seek legal advice to address these issues and invite anyone with similar experiences or legal expertise to contact me at kookainevada@gmail.com. Conclusion and Warning: I strongly discourage dealings with Keyes European Dealership. Their lack of integrity suggests a profit-over-ethics business model. If considering a vehicle purchase, especially a Mercedes-Benz, please explore more reputable dealerships to avoid similar distress. Your support in navigating this challenging situation is invaluable, and I hope my experience serves as a cautionary tale for others. More