Keyes European

I am very surprised with the reviews Keyes European has received. I have purchased four vehicles from them starting with a c230, 2 E-Classes and the new CLS. Every time I've gone to the show room the emp received. I have purchased four vehicles from them starting with a c230, 2 E-Classes and the new CLS. Every time I've gone to the show room the employees have been nice, courteous and extremley helpful. I always leave there happy knowing I got a great deal. If your looking to buy a great car from a dealership that knows what their doing than Keyes is the place to go. Let's face it we're purchasing a luxury vehicle and we want the purchasing experience to be exceptional and that's exactly the kind of service Keyes European provides. EXCEPTIONAL More

I'm very surprised to see the negative reviews for Keyes European. I have purchased four vehicles from them, starting with a c230, two E-Classes and the new CLS. Every time I time I've gone to the show ro European. I have purchased four vehicles from them, starting with a c230, two E-Classes and the new CLS. Every time I time I've gone to the show room they have been courteous and extremely helpful. I've been given great prices and whenever I've felt the numbers didn't work Gary has stepped in and structured a the deal that works for me. I highly reccommend Keyes European. If you want an enjoyable car purchasing experience without the run around other dealerships have then Keyes is the place for you. More

They screwed up time after time. I called to see if a car I was looking for was in stock. Was told it was there and they were looking right at it. Drive nearly 90 miles through LA traffic to get there car I was looking for was in stock. Was told it was there and they were looking right at it. Drive nearly 90 miles through LA traffic to get there to find out they were mistaken and they didn't have the car, but of course they tried to push me into another car. When the car I wanted did arrive, it didn't have satellite radio. I was about to leave when they promised they would get it installed and said not to worry about it, they do it all the time. I was skeptical so I asked them to double check and be absolutely sure while I went out to get some dinner and think about it. When I returned they said no problem it can be done. I bought the car and of course they were unable to install the satellite radio. They tried to get me to convert my purchase to a lease while I waited for my new car to arrive that they wanted to order for me. They absolutely did not want their car back!!! did not make any sense; still doesn't. I turned the car back in a few days ago and am still waiting for my down payment to be returned (have been told it would be mailed in 1 day, would be mailed in 7-10 days and have been told it will be mailed in 5-7 days). There are maaany other little things and really put me over the edge with this dealership. I am probably just going to order my car locally from Walters Mercedes. Gabriel More

Took a test ride in a ML350. Liked it but was rushed by the salesman to make a deal. He brought over his sales manager, Mike. Mike didn't introduce himself, but was asking what he had to do for the sale. W the salesman to make a deal. He brought over his sales manager, Mike. Mike didn't introduce himself, but was asking what he had to do for the sale. We told him we were evaluating the car first. Needed some time to analyse our experience. As Mike was talking, his long sleeve shirt rode up on his arm exposing a tatoo....a swastica. It wasn't enough to be rushed, but once we saw the tatoo, we knew this wasn't the dealership we wanted to work with. More

After a short test drive, we were ushered to the sales office. Waiting for the salesman to get a trade in quote, another sales person came over used the phone, ignored us totally and left. Once the salesm office. Waiting for the salesman to get a trade in quote, another sales person came over used the phone, ignored us totally and left. Once the salesman came back, he was accompanies by his sales manager Mike. Mike didn't even introduce himself, sat down and trie dto pressure us into making a decision. As hi talked his long sleeve shirt rode up his arm to reveal a tattoo of a swastika. We immediately realized that this is not the dealership to do business. More