Keyes European

I had an amazing experience working with David and Sako at the Mercedes dealership. David and Sako were both so extremely attentive made sure all of concerns were addressed. He went out of his way to ensu at the Mercedes dealership. David and Sako were both so extremely attentive made sure all of concerns were addressed. He went out of his way to ensure I got exactly what I wanted and provided exceptional customer service throughout the entire process. I highly recommend him to anyone looking for a stress-free and enjoyable car buying experience. Thank you, David, Thank you Sako for your outstanding service! More

Comprehensive Review: Warning Against Keyes European Dealership in Van Nuys, California As a consumer deeply affected by my experiences with Keyes European Dealership, I am compelled to warn others c Dealership in Van Nuys, California As a consumer deeply affected by my experiences with Keyes European Dealership, I am compelled to warn others considering high-value vehicle purchases, such as a Mercedes-Benz. My dealings with this dealership revealed a pattern of unsatisfactory service, deceptive practices, and a disregard for consumer rights. Background of My Experience: On March 1, 2023, I purchased a Mercedes-Benz Sprinter from Keyes European. Problems began immediately, encompassing everything from misleading sales tactics to serious issues with the extended warranty and financing terms. Major Issues Encountered: Deceptive Sales Tactics and Documentation Delays: The terms agreed with Sales Executive Daniel Robson were unilaterally altered by Finance Manager Roddy Masihi, adding unauthorized charges and a costly, substandard extended warranty. I was coerced into signing incomplete documents, promised to be finalized the following day—a promise broken, as it took over two months to receive the completed documents, obscuring the financial details of my contract. Unauthorized Charges and Financial Manipulation: An unauthorized extra charge of $15,143 over the agreed price surfaced only after I received the sales documents belatedly. Additionally, the finance terms were altered without my consent, exacerbating my financial strain. Extended Warranty and Service Issues: I was pressured into purchasing an overpriced in-house extended warranty, inferior to a Mercedes Benz Sprinter-designed warranty that I initially requested. When my vehicle required urgent repairs under this warranty on March 31, the dealership’s response was lacking, resulting in significant downtime and leaving my vehicle inoperable at a Mercedes Benz repair facility. Finance Director Vincetta Mendola, the highest-ranking officer I spoke with, personally offered a refund for this warranty, which I declined, insisting instead that they honor the warranty claims. Accident Due to Neglect: A lack of timely warranty service and poor communication from the dealership on February 19 led to a road accident on February 21, underlining the severe consequences of their negligence. Chronic Unresponsiveness and Poor Customer Service: My attempts to address these issues over the past year met with silence or non-committal responses from the finance manager and other senior management. Legal and Ethical Concerns: Keyes European's practices suggest violations of the Federal Truth in Lending Act and California consumer protection laws, which mandate clear financial disclosure and fair treatment—standards they have consistently failed to meet. Call for Public Assistance and Legal Advice: I urgently seek legal advice to address these issues and invite anyone with similar experiences or legal expertise to contact me at kookainevada@gmail.com. Conclusion and Warning: I strongly discourage dealings with Keyes European Dealership. Their lack of integrity suggests a profit-over-ethics business model. If considering a vehicle purchase, especially a Mercedes-Benz, please explore more reputable dealerships to avoid similar distress. Your support in navigating this challenging situation is invaluable, and I hope my experience serves as a cautionary tale for others. More

I again had a good experience with your dealership. Sales person was ver friendly and knowledgeable. Sales person was ver friendly and knowledgeable. More

Daniel Robson of Keyes sales department is why I go to Keyes despite the ready availability, of Mercedes dealers in my area. He is polished, articulate and caring. When I outlined the deal I wanted on my Keyes despite the ready availability, of Mercedes dealers in my area. He is polished, articulate and caring. When I outlined the deal I wanted on my last car he had already picked out a vehicle that met every expectation, and then shepherded it through the deal process. I can say, without hesitation, that after ten purchases of Mercedes that he is the finest sales rep I've ever dealt with. I trust him implicitly, an unusually high praise for an automobile salesman from a customer who is not willing to accept less than the best and is unaccustomed to using superlatives, Keyes service deserves praise, also, for being unfailing courteous and efficient. I have never had an instance in which the work recommended was unnecessary. Service at this dealer is a collaboration between driver and mechanic. Keyes is very good at explaining the repairs being done, and why they are recommended. There is always a clear and understandable approach to the ever more complex nature of system electronics. Any customer who wishes can be directly involved in the work of maintaining his or her vehicle. All questions are welcome and cheerfully answered truthfully. Ask for Donald Dorion for his exceptional knowledge and plain-speak in the unlikely event something needs repair outside warranty., Behind the doors of its elegant building on Van Nuys Blvd., Keyes offers a sales and service experience aa good as any you'd find anywhere in the world. Every customer, from rock star to average Joe is treated with the same unfailing respect, Whether the customer comes from high or low, I've found this is the only place selling luxury cars where every person is treated with the same courtesy and respect as a matter of course. It's been my privilege to have done business with Keyes for over three decades. I will go no place else, regardless of where I live, to experience the driving experience of Mercedes, perhaps why I meet fellow customers from throughout Los Angeles whenever I visit. More

I brought my car in to see about my check engine light. They came back with a nearly $6k repair bill. I went over to the sales dept to see if they would give me an estimate on trade-in value. Here's where They came back with a nearly $6k repair bill. I went over to the sales dept to see if they would give me an estimate on trade-in value. Here's where I got all the way turned off with this dealership. They only wanted to offer me $4500 trade in value on my '14 Benz C250. How do you charge someone more to fix the car than you're offering for trade-in value!!?? Complete xx!! For the record, Carmax offered me $8400 for the same car. Needless to say I won't be back with shady business practices like that. One and DONE for me at Keyes. More

Wonderful service every Mercedes I bought was from this dealership and I had 4 friendly fast and reliable dealership and I had 4 friendly fast and reliable More

Kept their word. Professional, courteous, Would recommend this dealership, if I was buying again .Top notch Professional, courteous, Would recommend this dealership, if I was buying again .Top notch More

The Best Dealer, in town, i was very happy to be there with excellent personnel with excellent personnel More

I received a great car with great offer and very fast delivery. I would refer friends and family. delivery. I would refer friends and family. More

Great sales personnel with a very good vibe. I will always recommend. Thanks for your service again. #IIan I will always recommend. Thanks for your service again. #IIan More