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Keyes European

Van Nuys, CA

4.3
297 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 297 reviews

May 20, 2024

Best experience at a car dealership, this was my third time buying a pre owned Nissan leaf, all I can say is I couldn’t have been treated better, 10/10 will reccomended to others in need of a used car More

by franc7s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Eldridge
May 21, 2024 -

Keyes European responded

Francis, thank you so much for choosing us for the third time! We're thrilled to hear you had the best experience at our dealership. Your recommendation means the world to us. We look forward to helping others in need of a used car just like you. Thank you for your support!

May 13, 2024

The car that I bought it from your dealership its good but some of points was not matching on carfax, one of them that on carfax it’s showing that the wiper blades replaced and this it not happen 2nd yo More

by ahmad.sinno81ahmad
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamilah
May 15, 2024 -

Keyes European responded

Hi Ahmad, thank you for providing your feedback. We apologize for any discrepancies with the car's history and the lack of communication. We strive for transparency and excellent customer service, so we will address these issues internally to prevent them from happening again in the future.

May 05, 2024

I had an amazing experience working with David and Sako at the Mercedes dealership. David and Sako were both so extremely attentive made sure all of concerns were addressed. He went out of his way to ensu More

by Massachij
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Kohan, and Sako
May 06, 2024 -

Keyes European responded

Massachij, we are thrilled to hear about your exceptional experience at our dealership with David and Sako! Providing outstanding customer service is our top priority, and we are delighted to have met your expectations. Thank you for recommending us, and we hope to see you again soon!

April 26, 2024

Comprehensive Review: Warning Against Keyes European Dealership in Van Nuys, California As a consumer deeply affected by my experiences with Keyes European Dealership, I am compelled to warn others c More

by Ricardo C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance Director Vincetta Mendola, Finance Manager Roddy Masihi, Sales Executive Daniel Robson
Apr 29, 2024 -

Keyes European responded

Ricardo, we genuinely appreciate you taking the time to share your concerns with us. Your feedback is incredibly valuable, and we're truly sorry for any inconvenience or disappointment you've experienced during your visit to Keyes European. We always aim to provide exceptional service, so it's disheartening to hear that we may have missed the mark on this occasion. Please reach out to our Guest Relations Manager at fernandagarcia@lithia.com, and we'll do everything we can to address your concerns.

April 25, 2024

I again had a good experience with your dealership. Sales person was ver friendly and knowledgeable. More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milad Esfahani, Sean Davisson
Apr 29, 2024 -

Keyes European responded

Hi Ed, thank you for sharing your positive experience at our dealership! We're thrilled to hear that our salesperson was friendly and knowledgeable. We appreciate your feedback and look forward to assisting you again in the future.

April 07, 2024

Daniel Robson of Keyes sales department is why I go to Keyes despite the ready availability, of Mercedes dealers in my area. He is polished, articulate and caring. When I outlined the deal I wanted on my More

by Lawyer at 1stmonday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Robson, Sean Davisson
Apr 09, 2024 -

Keyes European responded

Hi, thank you so much for sharing your wonderful experience at Keyes European! We are thrilled to hear that Daniel Robson provided exceptional service and that our team at Keyes consistently delivers top-notch service. We truly appreciate your loyalty and look forward to welcoming you back for many more years to come.

April 02, 2024

I brought my car in to see about my check engine light. They came back with a nearly $6k repair bill. I went over to the sales dept to see if they would give me an estimate on trade-in value. Here's where More

by jeffj21
Recommend Dealer
No
Employees Worked With
Sean Davisson
Apr 03, 2024 -

Keyes European responded

Jeff, we're sorry to hear about your experience at Keyes European. We strive to provide transparent and fair service, and it's disappointing to hear that we fell short of meeting your expectations. We apologize for any miscommunication regarding the value of your trade-in as well. Please feel free to share more information about your experience by emailing our Customer Relations Manager at FernandaGarcia@lithia.com. Thank you for your time and patience.

April 02, 2024

Wonderful service every Mercedes I bought was from this dealership and I had 4 friendly fast and reliable More

by La_1lady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Davisson
Apr 03, 2024 -

Keyes European responded

Hi, thank you so much for your kind words and for being a loyal customer. We are thrilled to hear that you have had such positive experiences with Keyes European. We look forward to continuing to provide you with excellent service in the future. Drive safe!

April 02, 2024

Kept their word. Professional, courteous, Would recommend this dealership, if I was buying again .Top notch More

by jdk1787
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney Woolen, KZ, and Finance guy forgot his name, Sean Davisson
Apr 03, 2024 -

Keyes European responded

Hi, thank you for your stellar review! We appreciate your kind words and are glad to hear our team was professional and courteous while assisting you in finding a vehicle. We appreciate your recommendation and hope you are enjoying your new ride!

Apr 03, 2024 -

jdk1787 responded

No, thank you!!

March 29, 2024

The Best Dealer, in town, i was very happy to be there with excellent personnel More

by beamerican
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Majid Esfahani, Sean Davisson
Apr 01, 2024 -

Keyes European responded

Hi, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our team to be excellent. If you ever need anything in the future, feel free to reach out. We appreciate your support!