Keyes European

BUYER BEWARE! HORRIFIC SERVICE!!!!! I bought a 2015 Mercedes C300 from Keyes Mercedes / Keyes European. Back in may of 2015 as of today the car has only 5200 miles on it. I have an iPh I bought a 2015 Mercedes C300 from Keyes Mercedes / Keyes European. Back in may of 2015 as of today the car has only 5200 miles on it. I have an iPhone 6 plus and the car has been in the shop 5 times because they cannot get the Bluetooth to work properly and claim there are "compatibility issues". Keyes European, as of 9-10-15 still cannot fix it. -9-1-2015 - They replaced the sentire module on I picked up the car 9-3-15. -9-4-15 in the morning the same problem started happening again. I was furious and went back to Keyes and this service manager said there was nothing more they could do and they cannot fix the problem. I said to her that on MBUSA the iPhone 6 plus is listed as a compatible device with my 2015 c300. She ignored me, nor did she take own the problem. I then stormed out and went to pick up my girlfriend 5 minutes away. When I picked her up she said you better come out and see this. I went over and saw my outside rear view mirror damaged. I then went back to Keyes and the service manager said they damaged it probably and they would take car of it. 9-5-15 The car will not start!!! My car was dead/ no signs of life and I almost lost a sale because I almost didn't make my appointment that morning. The car was towed back to Keyes and I got another loaner. The service adviser could not believe what was going on. The car was put back into service once again to fix the Bluetooth problem. Now they have had the car again since 9-5-15. 9-10-15 Keyes European / Keyes Mercedes said the car was ready for pick up." Yet my service advisor said that the Bluetooth issue is still not working and he had no answers. I talked to the general manager of Keyes and told him I am not picking up the car until the Bluetooth is fixed. He threatened me if I did not return the loaner her would call the police and said the car was missing and stolen. The car was not fixed, which means the car is not ready to be picked up. BUYER BEWARE! Bottom line. Don't ever go to Keyes Mercedes to buy or service a car, They don't treat you very nice and do not take ownership of problems that they cannot fix. I have hired a lemon law attorney and will go after both MBUSA and Keyes European/Keyes European I have filed a complaint with Mercedes corporate. I have bought over 5 cars from Keyes Mercedes of Van Nuys. Buy your Mercedes somewhere else. Instead of fixing the problem they made my lemon car worse. More

Great customer service I really enjoy the service provided by Jerry, the test drive was very comfortable. He was very easy to talk to. Our interaction with Noel definitely I really enjoy the service provided by Jerry, the test drive was very comfortable. He was very easy to talk to. Our interaction with Noel definitely got us to drive out here and check out the car we purchased! Mike was making our stay enjoyable while we waited for the Finance Department. Vincetta took good care of me and was very professional and such a sweetheart. Thank you for being an excellent team! More

Service Appt. I called the dealership and made an appointment. When I arrived, I was greeted and assisted promptly and all services were preformed well and efficien I called the dealership and made an appointment. When I arrived, I was greeted and assisted promptly and all services were preformed well and efficiently. More

Excellent service from Vladimir Really love their customer service , I've been working with the sales representative valdimer since 2013 and this is my second time buying a car from Really love their customer service , I've been working with the sales representative valdimer since 2013 and this is my second time buying a car from him . More

Awesome sales rep. shareef Very satisfied with sales and service. This is my second car from Keyes European, Im back to get the same model but just different color. love Mercede Very satisfied with sales and service. This is my second car from Keyes European, Im back to get the same model but just different color. love Mercedes-Benz, I like the performance and looks. Thanks for your help, shareef and Sharli! More

Noel was extremely helpful Mercedes Benz Keyes and Noel were extremely helpful with my leasing process. Everything went well and was very smooth. I just got my car and very thri Mercedes Benz Keyes and Noel were extremely helpful with my leasing process. Everything went well and was very smooth. I just got my car and very thrilled. Their CLA lot has a lot of selection. I would highly recommend working with Noel and Kim More

best service As good as it gets with Keyes Mercedes. We like to have our cars serviced with Keyes and always take all our Mercedes there. Make sure and see mark in As good as it gets with Keyes Mercedes. We like to have our cars serviced with Keyes and always take all our Mercedes there. Make sure and see mark in service. he is very professional and gave us great insight on what to expect in the future with our cars. More

great service at keyes don't walk, run to keyes mercedes and mark he is very professional and will take great care of you. thank you keyes mercedes and mark pizutto don't walk, run to keyes mercedes and mark he is very professional and will take great care of you. thank you keyes mercedes and mark pizutto More

Joe was very accommodating and excellent Joe was very accommodating and excellent and great customer service. He was trustworthy and approachable. I came into the dealership to upgrade my lea Joe was very accommodating and excellent and great customer service. He was trustworthy and approachable. I came into the dealership to upgrade my lease. He was efficient, he gets an A ++. He's worked with all of my family. More

Marc Pizzuto is top notch Marc Pizzuto helped me with the servicing of my car and I couldn't be happier. He is a true professional when it comes to explaining what I need, lis Marc Pizzuto helped me with the servicing of my car and I couldn't be happier. He is a true professional when it comes to explaining what I need, listening to what I have to say and being upfront with all the details. He is very punctual with his call updates and when he says my car will be ready at a certain time, it always is. Thanks again Marc and Keyes. More