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Keyes European

Van Nuys, CA

4.3
295 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 295 reviews

August 20, 2024

I had an outstanding experience at the dealership. The entire team was exceptional, making this the easiest and best car-buying experience I’ve ever had. Sales Manager Sidney made the process incredib More

by pirzaym
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sidney
Aug 21, 2024 -

Keyes European responded

Hi Pirzaym, thank you for sharing your fantastic experience at our dealership. We're thrilled to hear that Sidney, Yakov, and Henry provided exceptional service during your car-buying journey. Our team is dedicated to making the process smooth and seamless for all customers. We appreciate your recommendation!

August 19, 2024

So great and easy to work with! Went above and beyond my expectations. extremely happy with my new car! More

by Dar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Davisson
Aug 20, 2024 -

Keyes European responded

Hi Dar, thank you so much for the kind words! We are thrilled to hear that you had a positive experience with us and that we exceeded your expectations. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future.

August 10, 2024

I used to live in Los Angeles and recently moved to Florida. Three months, I leased my car from Los Angeles, and when I was talking with the salesman, he mentioned that the lease agreement was for thre More

by ali_m
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Salesman
Aug 12, 2024 -

Keyes European responded

Ali, we're truly sorry to hear about the issues you may have faced and the frustration this situation has caused. The experience you described is far from the standard we aim to uphold. We sincerely apologize for the miscommunication regarding the lease agreement, as well as the challenges you've faced with your vehicle. Your feedback is crucial, and we appreciate you bringing these issues to our attention. If you'd like to discuss this matter further, please contact our Guest Relations Manager at fernandagarcia@lithia.com. We'll use your feedback to improve our services moving forward. Thank you.

August 06, 2024

Boris Piesman was an excellent sales person and made the process easy and painless. Even fun!! More

by lindafeferman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Boris Piesman, Sean Davisson
Aug 07, 2024 -

Keyes European responded

Hi Linda, thank you so much for sharing your positive experience with us! We're thrilled to hear that Boris provided excellent service and made your car buying process easy and even fun. We appreciate your feedback and hope to see you again in the future!

July 25, 2024

The best service ever , I love the sale people , they make it happen , super happy More

by elizzafer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamilah , Fernando, Sean Davisson
Jul 29, 2024 -

Keyes European responded

Hi! Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had such a positive experience with our sales team. It's always our goal to make our customers happy. We look forward to serving you again in the future!

July 18, 2024

While I enjoyed the experience of working with this dealership overall, the sales person involved was relatively new to MB vehicles was unaware of several features on the car that I later found to be t More

by EBC3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank (Sales) and Danny (Finance), Sean Davisson
Jul 19, 2024 -

Keyes European responded

Hi, thank you for sharing your experience with us. We appreciate your feedback and will work with our team to ensure our sales staff are knowledgeable about all features of our vehicles. We hope to have the opportunity to serve you again in the future.

July 14, 2024

Great deal, nice people, bought two vehicles from them and got GREAT DEALS both times. First was with Johnny Casholia and just recently with Preeti Singh who was wonderful to work with. Shout out to Kirk More

by Markdew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preeti Singh
Jul 15, 2024 -

Keyes European responded

Hi, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great experience with Johnny and Preeti. Kirk will be happy to know that he could help push your deal through. We appreciate your business and hope to see you again soon!

May 24, 2024

The best service. King was the best! Gave amazing service, great deal, and great personality! More

by shushanmikayelyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
King Butler
May 28, 2024 -

Keyes European responded

Hi Shushan, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with King. We strive to provide excellent service and it's great to know that we hit the mark for you. We look forward to serving you again soon!

May 20, 2024

Best experience at a car dealership, this was my third time buying a pre owned Nissan leaf, all I can say is I couldn’t have been treated better, 10/10 will reccomended to others in need of a used car More

by franc7s
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Eldridge
May 21, 2024 -

Keyes European responded

Francis, thank you so much for choosing us for the third time! We're thrilled to hear you had the best experience at our dealership. Your recommendation means the world to us. We look forward to helping others in need of a used car just like you. Thank you for your support!

May 13, 2024

The car that I bought it from your dealership its good but some of points was not matching on carfax, one of them that on carfax it’s showing that the wiper blades replaced and this it not happen 2nd yo More

by ahmad.sinno81ahmad
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamilah
May 15, 2024 -

Keyes European responded

Hi Ahmad, thank you for providing your feedback. We apologize for any discrepancies with the car's history and the lack of communication. We strive for transparency and excellent customer service, so we will address these issues internally to prevent them from happening again in the future.

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