Keyes European

the worst dealer in the USA ! Probably the worst experience ever had at a dealer. do yourself favor DO NOT GO TO Keyes European Mercedes Benz ! they made me hate MB no joke the w Probably the worst experience ever had at a dealer. do yourself favor DO NOT GO TO Keyes European Mercedes Benz ! they made me hate MB no joke the worst experience i have ever had More

Horrible Experience I came in for service before a road trip across country to Texas. I was denied service because my service light wasn't on and dash read that I had 130 I came in for service before a road trip across country to Texas. I was denied service because my service light wasn't on and dash read that I had 1300 miles before service. I then insisted I get it serviced as I didn't want to drive through the desert without an oil change etc plus I could hear the stress on the engine already. I didn't catch the guys name but he was fairly young and said I would be fine to drive to Texas and get it serviced when I got there. Mind you this was 1300miles before I hit 20k miles which service is covered under. I get to Texas and I'm now 500 miles over my 20k covered service. Now I'm to pay out of pocket for something I was covered for in my lease agreement. I called and left a message to service manager in regards to my issue and being declined service in which no one returned my call. Bad customer service. I would suggest Encino Mercedes for sales or service. More

Ridiculous experience I went there to get a new car. After negotiation and finance office, I was outside waiting for my new car delivery when their general sales manager ap I went there to get a new car. After negotiation and finance office, I was outside waiting for my new car delivery when their general sales manager approached me and told that they wouldn't give me the car, and the sale was cancelled. He was very rude and said that he didn't care much about their customer service, and if they lost one client, another one would always be there. It was after I signed all paperwork, gave them my check and they ran my credit history! It's a closest to me MB dealer, and I don't even service my car there which I bought the next day from another dealer. It's an extremely unprofessional company. More

Should get in Writing and very dishonest! I was recommended to this dealership from a fellow co-worker! He told me to call Simon Sarriedine the GM of the store. He had Eduard Amirkhanyan a sal I was recommended to this dealership from a fellow co-worker! He told me to call Simon Sarriedine the GM of the store. He had Eduard Amirkhanyan a salesman call call me. I told him I'm looking for a MB Metrix for my brother. My brother went down there and tried to get approved for one. He couldn't so they asked me to co sign, so i did. Then they call me back and say the van needs to just go into your name only way to get it done and Eduard told me that we can refinance the van in a few months to get a better rate and add my brother. I said ok. They sent me paperwork overnight to sign, as i am in Florida, with the 20th of feb on the documents. I held them for 3 weeks as i was trying to see if i can get another bank to put my brother on the loan to as the van is really for him. I called Eduard, on or about March 6th to let him know that i want the van and could he send me new paperwork with the correct dates as i don't want to make a payment in 10 days after my brother takes del. Eduard said, i talked to the finance manager and just send those contracts back and he will fix it. So i sent it back. My brother picked up the Van on the 16th of March. I started getting msgs on the 22nd from Allied Bank saying that I am past due. So I called Eduard to let him know whats going on and he said he will handle it. i waited 2 day no answer. So i called left a msg for Simon and 1 hour later I got a call from Darren Arnaud the sales manager and i explained to him what happened. He said sorry but I'm not paying $250.00 to redo the contracts. As i explained to him thats not what i was told by the salesman, He said i will go Motherf... the salesman and get to the bottom of this and call you back. That was 5 days ago! No phone call back. Not even an apology. I would never recommend these guys to anyone. They are dishonest and dont even call back. Anyone thinking about buying a vehicle from these people, DONT! They are not good people and they dont do what they say! If you want and more feedback email me @ jackjr6969@icloud.com! More

Great experience! Everyone at Keyes European is incredible to deal with. They took such great care of me! Really appreciate the top level of service and quality of wor Everyone at Keyes European is incredible to deal with. They took such great care of me! Really appreciate the top level of service and quality of work!! More

The best dealer in Los Angeles Hi just want to say Jacob Silverman was very helpful i thank you so much to him i highly recomend him tha bedt dealer in Los Angeles Hi just want to say Jacob Silverman was very helpful i thank you so much to him i highly recomend him tha bedt dealer in Los Angeles More

Dream Car come true I have been a loyal customer of this dealership for many years. I recently drove-off in my sixth Mercedes and was greatly impressed with my experience I have been a loyal customer of this dealership for many years. I recently drove-off in my sixth Mercedes and was greatly impressed with my experience of the sales and finance staff. Gary was great as always, and Huck was pleasant during the finance. More

Great My husband and I just went to look and came home to a brand new car. Our experiences was great very smooth never felt pressured. The salesmen was grea My husband and I just went to look and came home to a brand new car. Our experiences was great very smooth never felt pressured. The salesmen was great professional and help us get a great deal. More

Great I came in and left with the car of my choice. All round great service and very friendly. I always tell anyone shopping for a car to visit keys. Thanks I came in and left with the car of my choice. All round great service and very friendly. I always tell anyone shopping for a car to visit keys. Thanks again gentleman. More

VERY BAD EXPERIENCE!BEWARE OF BAIT AND SWITCH! First of all my experience with SHAWN at this dealership is a NIGHTMARE!He got me into a "BAIT AND SWITCH" trick where he had me sign up for a FAIR de First of all my experience with SHAWN at this dealership is a NIGHTMARE!He got me into a "BAIT AND SWITCH" trick where he had me sign up for a FAIR deal with NO downpayment and FAIR interest rate and had me drove the car immediately on the same day 10/15.After a week 10/21 he called letting me know that the bank did not approve my loan and tried to change the contract by now asking a high down payment and a higher interest rate!!!What a trap!!! Good thing they have not sold my trade in yet so I was able to get out of the deal.BEWARE with these type of people because they will really trick you saying things "hey man you're a good man so here is what I can do for you bull crap"!!! In addition I just found out that Mercedes is falling behind BMW unless you get the really expensive ones (AMG crap)coz even the new C 300 4matic that I test drove did not match compared to my entry level 320iBMW. I WILL NOT EVER COME BACK OR RECOMMEND KEYES EUROPEAN MERCEDES BENZ DEALERSHIP TO ANYONE OR MERCEDES BENZ IN GENERAL!0 star rating if I could! BEWARE!!! More