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Keyes European

Van Nuys, CA

4.3
297 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 297 reviews

December 17, 2018

Excellent price; no games; and everything done on time! Johnny Cashiola was the sales rep. who helped me from my first cold call to the dealer to the conclusion of the transaction. Having bought numerous M More

by MarkBob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Cashiola
December 07, 2018

Dishonest dealership I was overcharged by $6000 on the MSRP for the car since they hid the original sticker price of the vehicle and during price negotiation they said the More

by hashim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fadi
Dec 10, 2018 -

Keyes European responded

Hashim- I’m very concerned about your recent vehicle sales experience. Please contact me at sdavisson@keyesmercedes.com to further discuss your experience. I appreciate your business and look forward to seeking an appropriate resolution.

Dec 10, 2018 -

hashim responded

Response sent

Dec 13, 2018 -

hashim responded

No response from anyone yet. I have emailed majority of the management and to make things worse they mailed a “special” offer to trade in my previous C class for a 2019 version with rates much better than I was offered a few weeks ago. I will be reporting this dealership to the better business bureau and am employing a lawyer to sue them for punitive damages. I want everyone to know the kind of predatory salespeople they are.

April 23, 2018

GRIFTERS A third world bazaar wrapped within a gorgeous showroom staffed by an army of grifters. Gave them an order for a new factory e400 82K cabriolet afte More

by DavidO
Recommend Dealer
No
Employees Worked With
Danny and Vee
April 20, 2018

Over charged and poor post sale service The worst kind of old school dishonest and manipulative sales person. Made promises that were not delivered on. Tried to switch the car from the one I More

by Fr.Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure
February 12, 2018

Warning to the Mercedes Customers: DO NOT Buy a car from Key DO NOT Buy a car from Keyes Mercedes this is a dishonest dealership. BAIT AND SWITCH!!! What old world car dealer thinks they can still conduct busin More

by Mic92660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
January 28, 2018

Easy purchase Ilan is a smart and considerate gentleman. He made buying a car not just easy but enjoyable. We were unable to visit the dealership. We negotiated all More

by Laguna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilan
October 02, 2017

Rip off experts! Stay away Got my new C 300 lease their. sales reps are rude unprofessional and lying to your face only to get your credit card! stay away !!! Managers ar More

by A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis
August 03, 2017

Buyer Beware! I purchased my used 2013 Mercedes E350 from Keyes European and all seemed well until 4 months later I called the DMV to see where my license plates we More

by Dhess7911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simon
July 09, 2017

The worst service dept I have been in the last 25 years As a dealer been in the used car business for the last 25 years, and been in so many different service dept and specially MBZ service , clearly this i More

by Niku10
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen
June 09, 2017

Worst service dept I have ever encountered! God be with you if you have to deal with them. I took my C300/2015 for a diagnostic service and repair; it took them ONE week to tell me they don’t k More

by FF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
it was a nick name- can't remember.
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