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Keyes European

Van Nuys, CA

4.4
302 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 302 reviews

July 21, 2021

Worst experience ever:- told me that second key will be Worst experience ever: - told me that second key will be provided. Didn't happen. Later they tried to claim my key insurance without me to get the ke More

by Denys
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anastasia Ravanis, Sean Davisson
Jul 28, 2021 -

Keyes European responded

Denys, Thank you for taking the time to share your experience and situation with us. We sincerely apologize for the miscommunication about your key and we would like to get to the bottom of this for you. Please email our General Sales Manager at bsheldon@keyesmercedes.com. We appreciate your time.

Jul 28, 2021 -

Denys responded

I've already emailed him but I was ignored. It demonstrated how bad keyes european is.

April 29, 2021

I just tried speaking with their staff regarding a vehicles warranty and the manager Ricardo Cotwright was extremely unhelpful and unprofessional. He was rude over the phone and said he didn’t know an More

by qrod
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ricardo Cotwright
May 04, 2021 -

Keyes European responded

Thank you for sharing your feedback and for bringing this to our attention. We apologize for how this situation was handled and would like to discuss this further with you to find a solution. Please email our General Sales Manager at bsheldon@keyesmercedes.com. Thank you for your time and we look forward to turning this around for you.

March 25, 2021

They are the worst of the worst. My first experience with them was awful, but I got my second car from them again recently (paying over a 1000 dollars a month). Malika, the sales person was the rudest More

by amir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Davisson
Mar 26, 2021 -

Keyes European responded

Thank you for sharing your concerns. We apologize for how the situation was handled by our sales staff and we would like an opportunity to discuss this further. Please contact our Sales Manager at bsheldon@keyesmercedes.com. We look forward to working with you to reach an appropriate resolution. Thank you for your business.

Mar 26, 2021 -

amir responded

Thank you for showing that at least you care. I will send and email to bsheldon@keyesmercedes.com and will put the result of that communication here as an update.

February 18, 2021

Sincere thanks to:Ramin Arian, Fleet ManagerDavid Sincere thanks to: Ramin Arian, Fleet Manager David Kohan, General Manager Johnny Cashiola: Finance Manager Mark Aladzhanyan It was a pleasure More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramin Arian, David Kohan, Johnny Cashiola, Mark Aladzhanyan
Feb 22, 2021 -

Keyes European responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

September 16, 2020

After visiting several dealerships we were referred to Kelly G. And the rest is history. She found us exactly what we wanted and saved us over $100 @ month. Go see her for your next Mercedes! More

by Shant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly G.
Sep 18, 2020 -

Keyes European responded

Thanks so much for the great review and congratulations on the new car! We hope it brings you years of safe, happy travel! Please feel free to reach out if you have any additional questions as we'd be happy to answer them. We hope you'll consider working with us again in the future.

June 22, 2020

9. On March 26, 2017, I visited Keyes European, shopping for a car. Keyes European showed me a 2016 Mercedes Benz GTS AMG. Keyes European told me that Mercedes GTS was a quality, reliable, and dependable ve More

by Val Segal
Recommend Dealer
No
Employees Worked With
Simon
Jun 24, 2020 -

Keyes European responded

Thank you for bringing this to our attention. We’re sorry for the inconvenience and hope to reach a resolution. Please contact David Kohan, GM at dkohan@keyesmercedes.com to discuss further. We look forward to sharing your feedback with our team to allow us to better serve you on your next visit.

January 15, 2020

Just received by Truck CPO C-300 This car was supposed to be CPO, but it has dog hair from glove box through truck - missing several key components - such as liner for arm rest storag More

by kingfisth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corry
Jan 27, 2020 -

Keyes European responded

Thank you for sharing your feedback. We’re very sorry to hear what happened and our team at Keyes European Mercedes-Benz would like to make sure this doesn’t happen again. Please feel free to contact our General Sales Manager, Brian Sheldon at bsheldon@keyesmercedes.com so we can leave you with a more positive experience.

December 16, 2019

Thank You Brian for the amazing Help Went in Looking for a used car Brian was beyond helpful ended up walking out with a amazing deal I couldn't be happier with the service More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sheldon
Dec 19, 2019 -

Keyes European responded

We're glad you enjoyed your car buying experience with Keyes European Mercedes-Benz and we hope you're enjoying the vehicle!

November 09, 2019

Brian Sheldon you are the best! Yes, I mean it. I bought Brian Sheldon you are the best! Yes, I mean it. I bought my lease a few months ago with Brian and everything was smooth and fine and he gave me a gr More

by Tony Stoytchev
Recommend Dealer
Yes
Employees Worked With
Brian Sheldon
Nov 11, 2019 -

Keyes European responded

Tony, Thank you for your feedback. We are thrilled to know how fantastic Brian has been for both shopping experiences. We hope to see you in the future.

Nov 11, 2019 -

Tony Stoytchev responded

How fantastic? It’s easy to explain. He is just super unique in conducting his business! If someone wants to know more details, it’s very easy- go and have a great deal with Brian Sheldon from Keyes MB! Tony

July 02, 2019

Thanks Brian! I worked with a salesman named Brian Sheldon. Although I didn't end up buying a car, I could not have been happier with Brian's service. He was attent More

by pete44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Sheldon
Jul 08, 2019 -

Keyes European responded

Thanks for sharing what you liked about your visit with us! We're glad to provide a seamless car buying experience. Let us know if you have any questions. We would be happy to help!

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