Keyes European

9. On March 26, 2017, I visited Keyes European, shopping for a car. Keyes European showed me a 2016 Mercedes Benz GTS AMG. Keyes European told me that Mercedes GTS was a quality, reliable, and dependable ve for a car. Keyes European showed me a 2016 Mercedes Benz GTS AMG. Keyes European told me that Mercedes GTS was a quality, reliable, and dependable vehicle. I inquired about prior accidents for Mercedes GTS and was told by Keyes European that this vehicle has clean record with no prior problems or accidents. In reliance upon Keyes European representations, I agreed to lease the vehicle. I recently learned that the Mercedes GTS had previously been in a collision that caused material damage to the vehicle. Keyes European knew about prior accident. I contacted Keyes European’s manager about this issue and he admitted in-front of the witness that Mercedes GTS was indeed in prior accident. On top of all, Keyes European tried to hide the fact, that front headlight was replaced by illegally sticking an old label on top of the new one (see attached documents). Keyes European concealed this fact and failed to disclose it to me. I requested rescission of the lease contract, return of my down payment, all monthly car payments but Keyes declined my request. More

Just received by Truck CPO C-300 This car was supposed to be CPO, but it has dog hair from glove box through truck - missing several key components - such as liner for arm rest storag This car was supposed to be CPO, but it has dog hair from glove box through truck - missing several key components - such as liner for arm rest storage, liner for back cup holders, storage netting in passenger side foot well - no front license plate holder - yet I had to sign agreement I would put one on front - missing CPO paperwork check list I was told would come with car More

Thank You Brian for the amazing Help Went in Looking for a used car Brian was beyond helpful ended up walking out with a amazing deal I couldn't be happier with the service Went in Looking for a used car Brian was beyond helpful ended up walking out with a amazing deal I couldn't be happier with the service More

Brian Sheldon you are the best! Yes, I mean it. I bought Brian Sheldon you are the best! Yes, I mean it. I bought my lease a few months ago with Brian and everything was smooth and fine and he gave me a gr Brian Sheldon you are the best! Yes, I mean it. I bought my lease a few months ago with Brian and everything was smooth and fine and he gave me a great deal. Today I did another deal with Brian for a friend of mine and again, brilliant service and a good deal. Brian, I told you already you are the best manager! Thank you! Tony More

Thanks Brian! I worked with a salesman named Brian Sheldon. Although I didn't end up buying a car, I could not have been happier with Brian's service. He was attent I worked with a salesman named Brian Sheldon. Although I didn't end up buying a car, I could not have been happier with Brian's service. He was attentive and professional the entire time. We looked at several models and test drove a couple of them as well. For anyone looking for a Mercedes, talk to Brian. He's a good guy and he's honest. More

Management goes the extra mile I’ve been a Mercedes Benz loyal and satisfied customer for many years. I recently had a blow out and had to replace one of my tires in a nearby local I’ve been a Mercedes Benz loyal and satisfied customer for many years. I recently had a blow out and had to replace one of my tires in a nearby local shop. To my surprise, the key for the lock nut on the wheel was not in the kit where it was supposed to be. My local mechanic suggested I contact the dealer to get one. I went to my Mercedes Benz dealer “Keyes European Mercedes-Benz” right before closing. I explained my situation to the service director, Andrew Campa, and he immediately called the mobile service van and asked him to meet me the next morning at the local shop with the lock nut master key set. Mr. Campa also asked the Parts Dept to order a key for me and to call me when it was ready since they did not have any in stock. As promised, the mobile van showed up on time at the tire shop, with the local tire shop team impressed with the kind of service we were getting. Andrew and his team have always gone that extra mile to give outstanding customer service and it is very much appreciated. Thanks For a great customer service R & E Hanna More

Keys European Mercedes-Benz Communications On May 15, 2019, I contacted Keys European by telephone and spoke to an operator and two other people, one being a Manager. I also e-mailed the compan On May 15, 2019, I contacted Keys European by telephone and spoke to an operator and two other people, one being a Manager. I also e-mailed the company. I requested to verify if my car was on their lot and they transferred me around until I received a recording each time telling me to leave a message. I was not able to have the manager get me to a person with a personal interest in me or my car. The operator on duty did not understand where to refer me when I told her that a repair shop in the area told me that they had transported the car to Keys European for a certain aspect of the repairs. At least someone picked up the phone. That really is not enough. Because it was near the end of the day, the employees I dealt with seemed more interested in going home than in connecting me to a person who could answer my question. This had to do with a computer generated notice to me by e-mail that my 2019 Mercedes-Benz battery was in critical condition and a state of discharge. This is the third time the automation of the car had told me that the battery was discharging to a dangerous level. Nice to know. However, if no one can do anything about it, what good is this advance warning? More

Bad Service I took my car in because there were a few issues with it, and they gave me a hard time due to the fact that they didn't have a loaner car at the momen I took my car in because there were a few issues with it, and they gave me a hard time due to the fact that they didn't have a loaner car at the moment. Once I got a call saying the car was fixed, I headed in to get my car but they didn't even finish fixing it and when I went back they said I have to go in for the third time because they hadn't received the other part. When I had first taken my car in, it had a full tank of gas, but once I got it back it was only halfway full. I'm very irritated because my car still isn't completely fixed and they gave me horrible service. More

Very slow service I will just say that I had an appointment at 8 am to replace my windshield after they had confirmed the week before that it had arrived, but they did I will just say that I had an appointment at 8 am to replace my windshield after they had confirmed the week before that it had arrived, but they did not start working on it till 11:30 am. More

The Absolute WORSE Place to Purchase or Service Please Don't fall for it like I did, because I didn't believe all of the reviews I read and I tried my own luck, and let me tell you it was One xxxx o Please Don't fall for it like I did, because I didn't believe all of the reviews I read and I tried my own luck, and let me tell you it was One xxxx of an experience (that's literally) Sales/Service/Finance it doesn't matter they are the absolute WORSE Place To Ever Do Business At, you have been warned and if you don't listen like I didn't, I'm sure I will see your Horror Story here in the very near future, I Promise You. More