Back

Keyes European

Van Nuys, CA

4.3
295 Reviews

5400 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

Showing 295 reviews

March 07, 2022

If I could give this dealership zero stars I would. This is by far the worst car experience I have ever dealt with in my life. Stay away from this dealer as they don’t keep up their word. We agreed on More

by khalid.jardak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Yeghiayan, Sean Davisson
Mar 11, 2022 -

Keyes European responded

Thanks for taking the time to share your experience. We sincerely apologize for the inconvenience and for how this situation was handled by our sales department. Should you wish to discuss this any further or give us another chance, please feel free to email our Sales Manager at bsheldon@keyesmercedes.com. We appreciate your time and interest in our dealership.

September 09, 2021

Things started out so well. I worked directly with Internet Salesman Steve Coto to select the perfect Mercedes, and since it wasn't in stock, Steve agreed to have it built for me and quoted and printe More

by Grover
Recommend Dealer
No
Employees Worked With
Steve Coto, Brian Sheldon, Kelly Gugerty
Sep 13, 2021 -

Keyes European responded

Thank you for taking the time to share your experience and feedback with us. We sincerely apologize for the inconvenience and for the way this situation was handled by our sales team. Please contact dkohan@keyesmercedes.com at your earliest convenience for us to get to the bottom of this for you. We appreciate your time.

August 20, 2021

They flat out tries to bot hi we the Warrente tries to charge for services not needed More

by Jimharveydistribution
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager and service consultant , Sean Davisson
Aug 23, 2021 -

Keyes European responded

Jim, Thanks for taking the time to review us. We always strive to be transparent with our customers regarding prices and apologize if there was any miscommunication. . If you’d like to discuss this further, please reach out to our Service Director Bryan Radin at bradin@keyesmercedes.com.

July 21, 2021

Worst experience ever:- told me that second key will be Worst experience ever: - told me that second key will be provided. Didn't happen. Later they tried to claim my key insurance without me to get the ke More

by Denys
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anastasia Ravanis, Sean Davisson
Jul 28, 2021 -

Keyes European responded

Denys, Thank you for taking the time to share your experience and situation with us. We sincerely apologize for the miscommunication about your key and we would like to get to the bottom of this for you. Please email our General Sales Manager at bsheldon@keyesmercedes.com. We appreciate your time.

Jul 28, 2021 -

Denys responded

I've already emailed him but I was ignored. It demonstrated how bad keyes european is.

April 29, 2021

I just tried speaking with their staff regarding a vehicles warranty and the manager Ricardo Cotwright was extremely unhelpful and unprofessional. He was rude over the phone and said he didn’t know an More

by qrod
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ricardo Cotwright
May 04, 2021 -

Keyes European responded

Thank you for sharing your feedback and for bringing this to our attention. We apologize for how this situation was handled and would like to discuss this further with you to find a solution. Please email our General Sales Manager at bsheldon@keyesmercedes.com. Thank you for your time and we look forward to turning this around for you.

March 25, 2021

They are the worst of the worst. My first experience with them was awful, but I got my second car from them again recently (paying over a 1000 dollars a month). Malika, the sales person was the rudest More

by amir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Davisson
Mar 26, 2021 -

Keyes European responded

Thank you for sharing your concerns. We apologize for how the situation was handled by our sales staff and we would like an opportunity to discuss this further. Please contact our Sales Manager at bsheldon@keyesmercedes.com. We look forward to working with you to reach an appropriate resolution. Thank you for your business.

Mar 26, 2021 -

amir responded

Thank you for showing that at least you care. I will send and email to bsheldon@keyesmercedes.com and will put the result of that communication here as an update.

February 18, 2021

Sincere thanks to:Ramin Arian, Fleet ManagerDavid Sincere thanks to: Ramin Arian, Fleet Manager David Kohan, General Manager Johnny Cashiola: Finance Manager Mark Aladzhanyan It was a pleasure More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramin Arian, David Kohan, Johnny Cashiola, Mark Aladzhanyan
Feb 22, 2021 -

Keyes European responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

September 16, 2020

After visiting several dealerships we were referred to Kelly G. And the rest is history. She found us exactly what we wanted and saved us over $100 @ month. Go see her for your next Mercedes! More

by Shant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly G.
Sep 18, 2020 -

Keyes European responded

Thanks so much for the great review and congratulations on the new car! We hope it brings you years of safe, happy travel! Please feel free to reach out if you have any additional questions as we'd be happy to answer them. We hope you'll consider working with us again in the future.

June 22, 2020

9. On March 26, 2017, I visited Keyes European, shopping for a car. Keyes European showed me a 2016 Mercedes Benz GTS AMG. Keyes European told me that Mercedes GTS was a quality, reliable, and dependable ve More

by Val Segal
Recommend Dealer
No
Employees Worked With
Simon
Jun 24, 2020 -

Keyes European responded

Thank you for bringing this to our attention. We’re sorry for the inconvenience and hope to reach a resolution. Please contact David Kohan, GM at dkohan@keyesmercedes.com to discuss further. We look forward to sharing your feedback with our team to allow us to better serve you on your next visit.

January 15, 2020

Just received by Truck CPO C-300 This car was supposed to be CPO, but it has dog hair from glove box through truck - missing several key components - such as liner for arm rest storag More

by kingfisth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corry
Jan 27, 2020 -

Keyes European responded

Thank you for sharing your feedback. We’re very sorry to hear what happened and our team at Keyes European Mercedes-Benz would like to make sure this doesn’t happen again. Please feel free to contact our General Sales Manager, Brian Sheldon at bsheldon@keyesmercedes.com so we can leave you with a more positive experience.

...
10
...