Keyes European

Writing this to warn everyone about this dealership knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN D knowing of defects and not warning during sales process, and now refusing to rectify a SAFETY HAZARD, EVEN THOUGH WE HAVE A 2 YEAR OLD BEING DRIVEN DAILY IN THIS VEHICLE! BEWARE OF LEASING OR BUYING FROM THIS DEALERSHIP! We are extremely disappointed and concerned about our experience with this dealership. Since taking delivery of our Mercedes EQE 350+ with 21" rims and low-profile tires, we have experienced seven separate tire failures in a few months. These were not isolated "road hazard" incidents -- they occurred under normal driving conditions, including one blowout at approximately 50 MPH in rainy weather. Multiple independent tire specialists have told us that the combination of oversized rims and low-profile tires on a vehicle of this weight (EV) increases the risk of sidewall failure. We were never informed of any potential concerns about this configuration at the time of sale. During a recent phone conversation, Peyman (he leased us the car) acknowledged that this setup can be problematic due to the vehicle's weight and low-profile tires, and says it constantly happens to many customers, including HIMSELF. Had we known this prior to accepting the vehicle, we would not have agreed to this configuration!!? This car transports our two-year-old child DAILY. After seven tire failures, we no longer feel safe driving it. We have incurred repeated tire costs, towing costs, lost work time, and significant stress. We are now pursuing formal remedies because this pattern of failures is not normal and has substantially impacted the safety and usability of the vehicle. We hope this issue is resolved properly, but consumers deserve transparency before making a major purchase, especially when a safety issue involving a child is at play! so shameful. Would never go to this dealership again and we will be pursuing legal action unfortunately. More

Sleezy sales tactics and unethical sales pitch is what i experienced. Stay away from the Tent David duo. They will lie shamelessly and change the quote on you last minute and claim that it is a software gli experienced. Stay away from the Tent David duo. They will lie shamelessly and change the quote on you last minute and claim that it is a software glitch. The lack the common sense of figuring out that if they are using a faulty software to estimate pricing then they dealership shall be liable for a class action. Whereas, they are more than likely making false claims which also makes their sales pitch unethical and a fraud. After giving me a quote on paper, claiming no haggle upfront pricing and verifying in writing multiple times, they wasted my time with their shamelessly and claimed that the software was at fault and they had to do a new quote which was $3K higher. These salesmen are a blemish on the Mercedes brand. More

I was sold a 2018 MB GLS550 that never went through their re conditioning process with over $10k in repairs needed. I tried to resolve this through their dealership attorney but got no where. So now we are re conditioning process with over $10k in repairs needed. I tried to resolve this through their dealership attorney but got no where. So now we are headed to court. More

I bought my A220 from Mercedes-Benz of Van Nuys in 2023—worst car-buying experience ever. The car was dirty, had broken parts, and the CPO checklist was never signed or completed. My advisor, Cristian 2023—worst car-buying experience ever. The car was dirty, had broken parts, and the CPO checklist was never signed or completed. My advisor, Cristiano, stopped responding, and the service team ignored me for months. I was told I had a 5-year warranty, but it was actually 1 year and had already expired. Even after multiple repairs and over $2,700 in issues, I still have no warranty paperwork. I love my car, but I regret giving this dealership my business. More

Daniel Robson was the best! He made sure our two car leases were handled with care and met all our expectations. I will return to the dealership for my service and next car if He made sure our two car leases were handled with care and met all our expectations. I will return to the dealership for my service and next car if Daniel is there! More

This was a pathetic experience. Period. The vehicle arrived via driver, not flatbed. The vehicle had 69 miles put on it that cannot be documented as well as a dent in the rear bumpe Period. The vehicle arrived via driver, not flatbed. The vehicle had 69 miles put on it that cannot be documented as well as a dent in the rear bumper. Driveway doesnt care and is requesting $895 to return a vehicle that arrived in a different condition than what was purchased. The details, bloopers, lies and excuses would exceed the length allowed in this review so I will leave it at that. Never again. Lots of flash promises such as "we will not deliver a car to you in an unsatisfactory condition" This is a prime example of not caring and upper management not doing the right thing. Seems to be a corporate model to screw the customer. To top it off, Keyes European washes their hands of any responsibility since they pass it off to Driveway since both are owned by Lithia. Pathetic business practices for a Mercedes dealership. More

BUYER BEWARE: Sold a Cadillac with Major Issues – No Accountability, No Action I purchased a $30,000 2018 Cadillac Escalade from Keyes Mercedes Van Nuys on March 31st, 2025. Within 9 days, the vehicl Accountability, No Action I purchased a $30,000 2018 Cadillac Escalade from Keyes Mercedes Van Nuys on March 31st, 2025. Within 9 days, the vehicle completely failed—displaying “Steering Assist is Reduced – Drive with Care,” failing to accelerate, and requiring a tow from a medical facility. A certified Cadillac service center (Tustin Cadillac) later found two major mechanical failures: - Leaking oil cooler lines – $680.67 - Leaking heater hose – $652.68 I was told at the time of purchase that the vehicle had been “serviced” and had “no issues.” These problems clearly contradict those claims. I declined the extended warranty because I trusted the dealership’s assurances. When I contacted the dealership multiple times by phone and email—including the salesperson, sales department, GM, and service line—I received minimal acknowledgment and no resolution. Eventually, I was told to “go to Cadillac” without any offer to take responsibility or support repairs. Declining a warranty does NOT waive a buyer's legal rights. Under California law, any vehicle sold by a dealer must be safe, roadworthy, and fit for use. This vehicle broke down within 9 days, and the dealership has refused to make it right. I’m sharing this to protect others. If you've had a similar experience, speak up. You are not alone. ~J.W. More

Keyes European Mercedes-Benz sold me a lie — then watched me collapse. On Dec 16, 2024, I bought a 2014 GLK for $8,911. They swore it passed inspection. 24 hours later: Mercedes-Benz Newport Beach found ma me collapse. On Dec 16, 2024, I bought a 2014 GLK for $8,911. They swore it passed inspection. 24 hours later: Mercedes-Benz Newport Beach found major oil leaks, wrong battery, rotten plugs, and overdue transmission service. Total fraud. I returned. They said, “You didn’t pay full price—what did you expect?” I collapsed in front of them from stress. No one helped. No 911. Nothing. I demanded justice. They refused a refund—despite CA law giving me 24 hours for return under conditional delivery. That’s deceptive business, possible consumer fraud, and gross negligence under California Civil Code §1770, §17200. Refund came only after I fought tooth and nail. No apology. No accountability. This wasn’t a dealership—it was a trap. Be warned. More

Hello, As a former GM of a dealership I help my relatives buy cars in LA, this is the third car, Tito and his staff are great, professional, We will buy more cars here George Ricci buy cars in LA, this is the third car, Tito and his staff are great, professional, We will buy more cars here George Ricci More

I had a deeply disappointing experience with Sidney and Yakov from the sales team. After agreeing on the sale price for a car and submitting all required documents, they completely ignored my repeated requ Yakov from the sales team. After agreeing on the sale price for a car and submitting all required documents, they completely ignored my repeated requests for confirmation. Despite my efforts to follow up, they neither called back nor sent any messages. Eventually, I discovered that the car was sold without any communication from them. Frustrated by their silence and lack of professionalism, I decided to purchase a car from another dealer. This was the worst customer service I’ve encountered, and I have copies of all communications as proof. More