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Key Scales Ford

Leesburg, FL

4.6
1,602 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,602 Reviews of Key Scales Ford

June 15, 2016

Best Purchase Experience I've had I am a senior citizen and I've purchased numerous vehicle's not only for work but for pleasure. I did my homework on the internet and visited multiple More

by Sundancer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Amalfitano, Doug Faber, Gary Blackman
Jun 15, 2016 -

Key Scales Ford responded

Thank you for your review. Congratulations on your beautiful Mustang Convertible. I'm glad to hear that Nick, Doug and Gary were able to find the perfect vehicle for you and make things go smoothly. We appreciate your business, and look forward to helping you and your friends and neighbors in the future. Bruce Johnson, General Manager

June 09, 2016

BEST PURCHASE EXPERIENCE YET In 66 years I have purchased many automobiles. The folks at Key Scales Ford really made it easy and fun to buy a new car. Super folks! During the pr More

by crossmarine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Garrett, Eric Montano, Cindy Ross, Gary Blackman
Jun 09, 2016 -

Key Scales Ford responded

Thank you for your review. I am happy to hear that the team at Key Scales Ford made your recent purchase a positive experience. I take that as very high praise indeed from someone with 66 years of car-buying and car-ownership experience. We look forward to helping make the years ahead just as easy and fun with your new Ford. Bruce Johnson, General Manager

June 07, 2016

My New Ford Randy Lofton was very helpful and courteous . He new his product very well and was a great help with all the paper work. Jim was helpful with finance More

by johnjohn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Lofton
Jun 07, 2016 -

Key Scales Ford responded

Thank you for your response. It's important when making a major purchase that you have not only have confidence in the product you're receiving, but that you have confidence in the people you are dealing with. I'm glad to hear that Randy and Jim were able to earn your trust, and it is all of our responsibility to keep that trust in the future. Please let me know how we can be of service to you in the future. Bruce Johnson, General Manager

June 05, 2016

can not get our refund have been told the check in coming in the mail and it never has come got a 2016 fusion from them and could not get the plates for 60 days and the r More

by howard dick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Faber, Gary Blackman, Gary Mullins
Jun 10, 2016 -

howard dick responded

the inital rebates were not pass on to us as it was told and the 150 rebate was not given to us all we gotten was lied too and was told they owed us over five hundred dollars and now you say intial rebates have been paid but we did not get them we have been given the run around and the pubic should know that your word is nothing but bull

June 04, 2016

Excellent cooperation and attention to detail. Rich helped us find the right car for us. The comfortable, right-sized, energy efficient, RV towable C-max is perfect for us. We feel like we got a More

by RV traveller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artie Dorado, Rich Rysell, Artie Dorado
Jun 05, 2016 -

Key Scales Ford responded

Thank you for your review. Finding the perfect vehicle for daily use, and recreational towing, can be a challenge. I'm sure that you will love your new C-max for both. As a C-max owner himself, Rich will be able to help you with all of the "ins and outs" of the technology in the new C-max. Thank you for your purchase, and enjoy! Bruce Johnson, General Manager

June 02, 2016

Great experience at this dealership This is our 2nd purchase from Key Scales Ford. The buying experience was just as good this time as last time. We find most that the after purchase ser More

by AJT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Shuten, Fred Almonte
Jun 02, 2016 -

Key Scales Ford responded

Thank you for your comments. I'm glad to hear that Fred took great care of you, and we appreciate you allowing us to serve you twice! We look forward to continuing the level of service you expect from us, and earning your business again in the future. Bruce Johnson, General Manager

May 31, 2016

Our new EDGE purchase went smoothly. The paper work was done very smoothly. The only minor disappointment was that the license plate was attached with only two fasteners instead of four. More

by Dick M
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Johnson, Rich Rysell, Gary Blackman
Jun 01, 2016 -

Key Scales Ford responded

Thank you for your response. Congratulations on your new vehicle from Key Scales Ford. I have asked Rich to contact you about the issue with your license plate fasteners. We want you to be 100% completely satisfied with your new vehicle and with the service you receive here at our dealership. Please let me know if there is anything additional I can do to make your experience even better. Bruce Johnson, General Manager

May 29, 2016

Great experience Fred Almonte made the experience a good one. this is the second car we have bought from Key Scales and Fred and when are ready for another car we will More

by rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
May 30, 2016 -

Key Scales Ford responded

Thank you for your review. We appreciate every one of our customers; however, we are even more appreciative of those who return to allow us to serve them again. On behalf of Fred, and the entire Key Scales Ford family, we would like to thank you for your continuned trust you've placed in us. Bruce Johnson, General Manager

May 28, 2016

My new ESCAPE I was treated very nicely, no pressure, knew what I wanted and the price I could afford. Randy & Dan were great to work with. YEA!!! I look forwar More

by Ralphie's girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lofton
May 28, 2016 -

Key Scales Ford responded

Thank you for your review. We appreciate you stopping in and giving Randy and Dan an opportunity to show you how we feel every customer should be treated. I am happy to hear it was a positive experience for you so far. I'm certain that Brian Collins, our Service Manager, and his team, will keep the positive experience working for you in the future. Bruce Johnson, General Manager

May 27, 2016

Honest,quick and thrifty. Fred Almonte made the purchase a pleasurable experience with no questions left unanswered. The GM,Bruce Johnson,&financial guy,Jim Roberts,were introd More

by stang2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Johnson, Fred Almonte, Harry Wilhelm, Jim Roberts
May 27, 2016 -

Key Scales Ford responded

Thank you for your review. On behalf of the entire team here at Key Scales Ford, I would like to thank you for recent purchase from our team. We all appreciate your trust you've placed in us. Please let Fred, Harry, or me know if there is anything we can do to make your experience even better. Bruce Johnson, General Manager

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