Key Scales Ford

I made an appointment on Friday. The appointment time was kept, and the service was completed very quickly, even though the service department was extremely busy...great job and excellent service. kept, and the service was completed very quickly, even though the service department was extremely busy...great job and excellent service. More

Wendy provided great service however she could use assistance in finishing the service process. I had scheduled an appointment for an oil change and sync update over the phone with some male person, h assistance in finishing the service process. I had scheduled an appointment for an oil change and sync update over the phone with some male person, he indicated it could take up to an hour and a half for a sync update. My appointment was at 8:00 am, I arrived at 7:45 and was written up promptly by Wendy. After 10:00, over 2 hours plus, I inquired of Wendy on status and was told it was complete. However, it took another 20 minutes to get my vehicle/paperwork complete as Wendy was swamped with new service customers, phone calls, and other completions. At this time, several service associates were standing idly around as was the Service Manager. Wendy did a thourogh job but could use assistance from other associates or Managers. More

I previously purchased a 2006 Ford Escape from this dealer and was very happy with the dealership and the vehicle. I came in to test drive a Ford Edge and decided to start with Key Scales Ford because dealer and was very happy with the dealership and the vehicle. I came in to test drive a Ford Edge and decided to start with Key Scales Ford because of my previous pleasant experience. This time the experience was also pleasant and Mark Bonner helped to make it so. He was knowledgeable and professional, yet friendly. I am very happy with my Ford Edge and with my dealings with Mark Bonner and Key Scales Ford. More

I have been doing business for eighteen years with Key Scales Ford both in purchasing a new car and having my car serviced and repaired. In all those years I have had no complaint against the agency and n Scales Ford both in purchasing a new car and having my car serviced and repaired. In all those years I have had no complaint against the agency and never thought about taking the car to any other place. My recent purchase of a new Ford Fusion from Key Scales was a very satisfying experience and Rod Berger made it so. More

Wendy Raney is an outstanding customer service representative. She communicates well and has excellent follow-up skills. She has a great attitude and is a pleasure to deal with. Because of Wendy, representative. She communicates well and has excellent follow-up skills. She has a great attitude and is a pleasure to deal with. Because of Wendy, I had an excellent service experience. More

Blake was polite. Did not lie. No one pulled a fast one. No one misrepreseted anything. paperwork was completed swiftly. no one tried to sell me more than I wanted No one misrepreseted anything. paperwork was completed swiftly. no one tried to sell me more than I wanted More

Our experience was very pleasant and informative because of our sales person, Chad Howell. He was knowledgeable, courteous, worked with us on our trades towards a new vehicle that we wanted. Once the deal w of our sales person, Chad Howell. He was knowledgeable, courteous, worked with us on our trades towards a new vehicle that we wanted. Once the deal was closed, Chad stayed in contact with us and helped us through questions we needed help on and did so in a very informative way. He had a class for new owners that was also very informative and was willing to help those who still had questions after the class. I would highly recommend Chad Howell to anyone looking for a new vehicle at this dealership. More

Rod Berger is one of the most talanted salesman I have encountered in the past 10 years of my car buying experience. His knowledge in sales, computer operations pertaining to sales and vehicle knowledge encountered in the past 10 years of my car buying experience. His knowledge in sales, computer operations pertaining to sales and vehicle knowledge is outstanding. More

I totally satisfied with the entire process. I love the vehicle I purchased, and Mr. Howell was very helpful as well as courteous. Thank you. vehicle I purchased, and Mr. Howell was very helpful as well as courteous. Thank you. More

I brought the 2013 Explorer in for some routine service along with an AM radio which did not work properly. The dealership had the vehicle for 14+ days. Supposedly the alternator was replace at the sugge along with an AM radio which did not work properly. The dealership had the vehicle for 14+ days. Supposedly the alternator was replace at the suggestion of Ford Tech. Supposedly, several additional test were done again supposedly at the suggestion of Ford Tech. The problem was not fixed. I even took the service department and service manager on a side by side comparison to two other new 2013 Explorers. Both of those radios worked fine on AM. My vehicle just made a scratchy howling noise. Supposedly, Ford Tech told the service department it is atmospheric interference. This is a total fabrication because 2 other 2013 Explorers where fine in a side by side comparison. It has now been 2 additional weeks since I picked up the vehicle and still no resolution to fixing the vehicle. I did receive a phone call from the service manager telling me he would continue to work with Ford Tech to resolve the problems. I have a question - how long would you suggest I wait before starting a Florida Lemon Law compliant ? More