Key Hyundai of Salem - Service Center

Car Trouble I just bought this car in January, and its the first smart car or new(ish) car I have ever had. So I was worried when the warning light was going off. I just bought this car in January, and its the first smart car or new(ish) car I have ever had. So I was worried when the warning light was going off. I brought it in thinking the worst, only to find out it was an easy fix, and they had the parts needed to fix it that day. Everyone was very nice and helpful, they kept me updated on where they were inthe process and even let m eknow about a possible error in the contract for my warrenty and who to see about fixing it. I am definetly going to be coming back due to my warrenty, but I would even if I didn't have it. This was the best experience I have ad when getting my car looked at! More

Car repair I was totally satisfied with the prompt attention to my car, and the helpful service. My car was delivered at the agreed upon time. It is working perf I was totally satisfied with the prompt attention to my car, and the helpful service. My car was delivered at the agreed upon time. It is working perfectly. More

Great Experience Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as quick as possible. More

Very good experience I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. More

Rapid and Good Service Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely ret Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely return again. More

Just go someplace else Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place. More

Poor Service Dept. Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV axle boot repair and don’t have replacement part?! Don’t recommend servicing your vehicle here. Once mine is no longer under warranty- I won’t be. More

Excellent Customer service Love my tucson We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Servic We brought our 2012 Hyundai Tucson in for service with a check engine light on and we were covered under warranty, the part was ordered and our Service advisor notified the day it came in. They were friendly and very caring to us. More

Lost a long time customer Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to in Was given an "all in" price agreed to over phone. Two separate appointments for all work, due to part order. Charged $70 more when brought back to install a part. Was told "the service agent isn't here who gave you that price, he called out sick" on 2nd appointment to finish the work, when 90% of the work was already done and paid for. Told to reschedule work when he is in and to try to reach that person directly, which would make 3 weeks without heat in my car or the ability to defog my window. 8 years of business. You have lost a customer over $70. Something happened to this business, and it seems to correspond to the fact they no longer do customer surveys. Disgusted and taken advantage of. More