Key Hyundai of Salem - Service Center

Awful - stat away Back in 2015 I purchased a car from this place. Problems side day one with it. I cannot tell you how many times I’ve had to bring my new car in for se Back in 2015 I purchased a car from this place. Problems side day one with it. I cannot tell you how many times I’ve had to bring my new car in for service. They always panhandle for a good review. Just recently about 3 weeks ago my engine completely died, I had to get it to them, Gary was super rude to me for no reason. I can’t remember a time where he hasn’t been rude to me. I never got any time line when my engine was going to be done and at one point he told me that I’d move to the back of the list if I kept calling to ask about it. That led me to call Hyundai corporate. They called key Hyundai and the rep comes back in and says to me” I can’t repeat what he just said about you” and when Gary was confronted with this by his manager and he had to aplogize, he blamed it on Hyundai corporate. I had to go chasing after money that I was supposed to be reimbursed. Yesterday while on my way to work, my engine light comes on. Upon opening my hood, I discover that there was no Fluids in the overflow tank nor my radiator. Bring the car to them and Gary tells me I am not allowed on property. They are refusing to honor the warranty on the engine. Take your car to someone else More

Sonata engine issue Replaced electric harness to temporarily fix the engine issue. Gary in the service department was very helpful and provide details about the current s Replaced electric harness to temporarily fix the engine issue. Gary in the service department was very helpful and provide details about the current situation with the engine and the likelihood of issues in the future. More

Accommodating staff Gary was kind to squeeze an oil change into his tight schedule on short notice (in time for long trip). Work was completed as promised. Gary was kind to squeeze an oil change into his tight schedule on short notice (in time for long trip). Work was completed as promised. More

Excellent service They were busy and still got my inspection done fast. Thank you. I did not have to call and check on the status, they called me. They were busy and still got my inspection done fast. Thank you. I did not have to call and check on the status, they called me. More

Straightforward and honest Everything went as predicted and estimated by Mike, from the call through the call back. I appreciated the simplicity and honesty as we worked togethe Everything went as predicted and estimated by Mike, from the call through the call back. I appreciated the simplicity and honesty as we worked together More

Fast friendly straight to the point Friendly workers helping you and answering questions you have regarding your vehicle. Didnt try to push sales or services that aren't needed etc unli Friendly workers helping you and answering questions you have regarding your vehicle. Didnt try to push sales or services that aren't needed etc unlike some dealerships and service centers. More

Excellent job always pleasant great customer service. Very In tuned and very professional at there job. As long as I been going there over 6yrs these people ha job always pleasant great customer service. Very In tuned and very professional at there job. As long as I been going there over 6yrs these people have always been very pleasant. More

Car Service I always get the best customer service when I bring my car in. Mike always takes the time to go over the work to be done and makes sure I understand w I always get the best customer service when I bring my car in. Mike always takes the time to go over the work to be done and makes sure I understand what it entails. More

Came for recall, left with new battery Brought my car for a recall, had it done in a reasonable amount of time but when I went to leave my car wouldn’t start. They brought it back in and t Brought my car for a recall, had it done in a reasonable amount of time but when I went to leave my car wouldn’t start. They brought it back in and the battery wasn’t charging. They had one in stock to replace it luckily. More

Clean and prompt They are doing renovations, which is great, because the waiting area used to be right next to the bays where they did the work, and the fumes always g They are doing renovations, which is great, because the waiting area used to be right next to the bays where they did the work, and the fumes always got to me! Everything was good; I get out when they said I would, even though they did extra work. Mike was a pleasure to deal with. More