Key Hyundai of Salem - Service Center

Exhaust Repair on 2018 Mustang GT I didn't meet the mechanic that repaired my Mustang, but Wayne the service writer did a super job at taking my fears away from worrying about my car. I didn't meet the mechanic that repaired my Mustang, but Wayne the service writer did a super job at taking my fears away from worrying about my car. He came across as an honest, stand-up guy and after all was said and done, I'm really glad I took my car to Salem Ford and not another Ford dealer. More

Service for my garage queen Brought my 2005 Thunderbird in for some TLC: rear brakes (identified in my last visit here), AC recharge, oil change (time - not mileage driven), and Brought my 2005 Thunderbird in for some TLC: rear brakes (identified in my last visit here), AC recharge, oil change (time - not mileage driven), and the 25,000-item quick checkup. Special concerns (don't dent/scratch/snap/break or otherwise damage) were carefully maintained by this dealer. Work was done on time and on budget. Service rep Gina explained what to watch for in the AC system over the next few days. This is a good dealership - I appreciate their efforts. More

Excellent I bought my first car (used) there, and they were really patience and nice with me. I recommend it. Great price and customer service. 5? I bought my first car (used) there, and they were really patience and nice with me. I recommend it. Great price and customer service. 5? More

prompt service Always a pleasure to interact with the employees who are friendly and knowledgeable, repairs are always completed in a timely manner, dealership is we Always a pleasure to interact with the employees who are friendly and knowledgeable, repairs are always completed in a timely manner, dealership is well maintained in waiting area More

First oil change Service appointment on time and completed quickly. Very pleased with service. Since it was my first oil change with this car it was gratis. Mike knew Service appointment on time and completed quickly. Very pleased with service. Since it was my first oil change with this car it was gratis. Mike knew me by name More

Recalls & sales inquiry My recalls were done in timely manner. Mike & Gary communicated everything I asked for. Nancy was great when asking for a price on a new lease and My recalls were done in timely manner. Mike & Gary communicated everything I asked for. Nancy was great when asking for a price on a new lease and a used car. She got back to me within a day after listening all my concerns. If I do choose another Hyundai it will be with Nancy. More

Items were changed that were not neccessary. I went in to have a front end alignment and fix my brakes cause my brake pedal was going to the floor. It was first suggested after a diagnoses, to fl I went in to have a front end alignment and fix my brakes cause my brake pedal was going to the floor. It was first suggested after a diagnoses, to flush my brake line and change my pads. Diagnoses , flush $400.00. Didn't work, Next change the rear right caliper and while they were at it should change the brake pads, Another $400.00. Also didn't work. after talking with Ford it was suggested to change the other caliper and that took care of the problem, $1200.00 later. My mechanic told me my brake pads were fine when he changed the tires the day before I took the car into the dealership. He also said the first flush was a joke . He said I definitely overpaid by $300.00 to $400.00. Never again, Wayne Dunn was very friendly and helpful and gave me a loaner vehicle because it took a week to get my vehicle back. If you do go for service. I recommend dealing with Wayne. More

Service department review. I was very pleased with the service. The service department was extremely accommodating and friendly. The biggest change was seeing the renovations. T I was very pleased with the service. The service department was extremely accommodating and friendly. The biggest change was seeing the renovations. The waiting room is a 5 star improvement, long overdue!! More

New engine Brought my car in for 3 rounds of 500 mile check oil .. due to burning oil the engine was replaced. Mike jn service was very helpful and attentive. Brought my car in for 3 rounds of 500 mile check oil .. due to burning oil the engine was replaced. Mike jn service was very helpful and attentive. More

Service review The people at Salem Hyundai are always friendly and accommodating and a pleasure to interact with. Service has always been done well and they never tr The people at Salem Hyundai are always friendly and accommodating and a pleasure to interact with. Service has always been done well and they never try to tell you there's lots more wrong than what the car was in for. More