Key Hyundai of Salem - Service Center

Excellent service department and friendly staff. Love the reminders that keep my vehicle service on track. Love the reminders that keep my vehicle service on track. More

It was just a scheduled oil change, but easy to make an appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was a terrific experience! More

I have now purchased two cars from this dealership. The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchas The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchasing my current car was also seamless- quick and easy and the sales team worked to get me a great deal. However, when my brand new sonata had a check engine light after 2 months of owning it and needed a thermostat replaced, the service department made it almost impossible for me to get it fixed. I was told that they only took vehicles from 8-3 Monday through Friday, which makes it impossible for people who have jobs to get their cars serviced. Since it was under warranty, I wasn’t going elsewhere to get it fixed- so I asked for a loaner. I was told absolutely not, because they reserved those for “people who literally couldn’t use their cars” - which if my car was with them getting fixed, I also *literally* couldn’t drive my car. I was told I would hear back when the part they ordered came in, and it would be in the following Monday. I never heard from anyone and had to call to follow up on this matter. Finally, 2 months after the light went on, my car went in for service on a day that worked for my schedule. I had an appointment for 8:30 am with the understanding it would take “only about 2-3 hours” so I could have my car in the afternoon. Imagine my surprise when 3:00 rolled around and I still had not heard from the service center. I called, and suddenly was told it was done- but nobody had called me to let me know it was done. During that time, I received 3 notifications from my app stating my car had been left idling for so long it had turned off (30 min). To finish off this wild experience, the sheet I was given with information after the service alerted me to the fact that YES- They DO have weekend hours! Even though I was specifically told they did not, and that it wasn’t their issue that my schedule didn’t work with theirs! To say I am disappointed and beyond frustrated with the service I received is an understatement. While I will see this through as my car is still under warranty, I will certainly be looking for other option the next time I have an issue or when I get a new vehicle. I can’t help but wonder if me being a female allowed them to feel as though they could bully me. Perhaps I will send my boyfriend next time and see if he receives any better service or consideration! More

They promise you the world when you lease with them, then they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! More

Had an oil change and when I got home my car is leaking a ton of oil so I’m Heading back to dealership in the am. Not happy ton of oil so I’m Heading back to dealership in the am. Not happy More

I bought my car here and get it serviced here. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. More

The service department employees are professional and pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is goin pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is going to accept credit cards for payment the cost of doing so should not be then be put on the customer. More

Service Tech was courteous and helpful took the time to set up my android phone for hands free driving and even set up my map on screen THANKS set up my android phone for hands free driving and even set up my map on screen THANKS More

Still waiting for a callback on parts that should have been received within a few days, not a week, per service department. been received within a few days, not a week, per service department. More

Service Department is very good technician was very helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the e helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the end of service he show me what was done to my vehicle including a recalled part . He was very professional and very knowledgeable. More