Key Hyundai of Salem

I've purchased 15 cars in my lifetime and this was the best experience of all. Michael was professional, polite, helpful, and gave me NO bull. The price was broken down in detail (Ford rebate, trade-in, best experience of all. Michael was professional, polite, helpful, and gave me NO bull. The price was broken down in detail (Ford rebate, trade-in, Salem discount). I walked in at 10:00 a.m., bought the car in less than 2 hours, and picked it up at 2:00 p.m.! Even the manager (sorry I forgot his name) who did the paperwork was outstanding; not pushy on the extended warranty and other services AT ALL. I'm still in shock and I love my Fusion; it beats my old Camry and my Toyota dealership experiences in all respects. I'll be back for another car, if their service is as good as the sales experience. More

I had the truck towed to the dealer and they charged me $186 to diagnose the problem. They said the PCM ( power control module )computer was bad and the part alone was $831. He said the PCM had been worked $186 to diagnose the problem. They said the PCM ( power control module )computer was bad and the part alone was $831. He said the PCM had been worked on before and there were metal filings inside from someone working on it. The PCM had been changed a few years before by another dealer so I smelled a rat and ordered a replacement PCM from a third source. I replaced the PCM in their parking lot in 4 minutes flat and the truck would still not start. I towed the truck to another service center and they replaced the injector control module and the truck ran fine with the original PCM. I opened the PCM up when I had it out of the vehicle and it is nothing more than a single PC board sealed with clear silicone, no metal filing and no evidence of filing. The part was just like new. There was nothing filed anywhere. More

In general, this was a great experience. I knew what car I wanted for the last 2 months, new 2012 Hyundai Azera with Technology Package. With this in mind, I had gone to couple of other local Hyundai deale I wanted for the last 2 months, new 2012 Hyundai Azera with Technology Package. With this in mind, I had gone to couple of other local Hyundai dealerships, and didn't really like the way they did the whole "let me check on the best price for you... I'll go and talk to the manager in the back..." Also heard the "oh this is the best time, as we are at the end of the month. Can get you a great deal right now." Well, needless to say I didn't get the deal I was expecting or even felt it was fair. One place they were even rude when they knew they couldn't offer a rate that I was comfortable with. Well, then I managed to find Salem Ford Hyundai. I spent some time on the phone with a online sales rep and got an idea of the pricing. She gave me their actual no-haggle rate. Which was well below I what was expecting. So, we got an appointment and went in. They were very friendly, but didn't have the colors that my wife wanted. So they spent some more time and called up all dealerships in NE to find exactly our match. At the end of it, they gave us exactly the car we wanted and didn't try to pull a fast on over us. We really appreciate the great service they provided. At the end of it all, when I was signing the final papers for financing the car, they did change some figures... they were able to find me a 2.9% for 60 months, instead of the 3.9% that Hyundai financing was providing. :) I would highly recommend this dealership to anyone that is looking to buy a good Hyundai or Ford from honest people. More

From the time we walked in the door to purchase our used car the experience was great! Our salesperson, Joel, was very down to earth and not your typical car salesman. No pressure, quick service, and did car the experience was great! Our salesperson, Joel, was very down to earth and not your typical car salesman. No pressure, quick service, and did not try to force me into something I did not want. I never once heard the phase, "what do we need to do to get you into this car today". It took a total of three hours from the time we set foot on the property until we drove away with my new/used car. I have had some bad experiences with dealerships in the past and this was by far the best. I would recommend anyone looking for a car to give them a shot. More

I went there to test drive a new Santa Fe, 2012. I fell in love with the V6 limited, with 276hp. I was amazed at how much pickup this vehicle had compared to the CRV/Honda which had no power. The inside of in love with the V6 limited, with 276hp. I was amazed at how much pickup this vehicle had compared to the CRV/Honda which had no power. The inside of the Santa Fe impressed me greatly with the moonroof, voice activated navigational, USB ports, easy to use features--what a luxury vehicle with a real sporty feel. Lois, my salesman was very knowledgable and I even asked him to drive it after I did so I could see how well it rode from sitting in the passenger seat. I was blown away with the speed in an SUV!!! He told me i should get about 26 mpg, on the ECO mode. I didn't believe him because I had a Honda Odyssey and never saw anything close to that. I will have to say that Lois was Right!! I am getting close to 30mpg on most highway trips, and I have seen 33 mpg as well. The ride is fantastic--and I will be forever grateful to this dealership for their honesty -- non pressure -- great demo -- great knowledge of the Hyundai lineup of vehicles. I met the management team after I bought my Santa Fe, they gave me also top of the line booklets in a case with a pen. My neighbors referred me to this dealership. I am very happy I had an opportunity to go and buy from them. I spent three months looking for a replacement of my Honda Odyssey and fell in love with the Santa Fe immediately. S. Decarolis More

Excellent service. Very friendly great atmosphere. Gave excellent value for my trade and prices are better than all the others i looked at. Popcorn tasted great as well. excellent value for my trade and prices are better than all the others i looked at. Popcorn tasted great as well. More

They did everything right. Salesman was extremely helpful, couteous and detailed. Finance manager made great alternative suggestions. A very friendly and professional atmosphere. Other employees se helpful, couteous and detailed. Finance manager made great alternative suggestions. A very friendly and professional atmosphere. Other employees seemed to enjoy their work. More

My experience at the dealership was amazing. I never felt pressured. I walked in to test drive a model with no intention of definately buying a new car on that day. I had a salesman who took time liste felt pressured. I walked in to test drive a model with no intention of definately buying a new car on that day. I had a salesman who took time listened to what I was looking for and what I could afford before we even started. I liked this because I wasn't wasting his time or mine. He found a car that had just arrived and felt that it was what I was looking for. He ran all the numbers to get to where I needed to be with payments before even approaching me with the car. I fell in love with the car and bought it. I had never purchased a new car before and was a little nervous but Mike and everyone at the dealership made it relaxing and very easily guided me through each step of the purchase. I would recommend this dealer to anyone. More

My friend Angela brought me to your dealership because I was in need of a reliable car. I have to admit I have alot of anxiety at car dealers but this was the best experience. My credit is not good and wa was in need of a reliable car. I have to admit I have alot of anxiety at car dealers but this was the best experience. My credit is not good and was up front with everyone and I was assured that the would be able to help me. I bought a 2009 Hyundai Sonata and am in love with the car. I have already recommemded your dealership to family and friends. More