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Key Hyundai of Salem
Salem, NH
880 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 880 reviews
March 14, 2012
Excellent service. Very friendly great atmosphere. Gave excellent value for my trade and prices are better than all the others i looked at. Popcorn tasted great as well. excellent value for my trade and prices are better than all the others i looked at. Popcorn tasted great as well. More
by Brian84
Employees Worked With
Joel Cartagena
January 10, 2012
I recently had my explorer serviced at Salem Ford. I I recently had my explorer serviced at Salem Ford. I have never received such exceptional service for car repairs. I actually delayed call I recently had my explorer serviced at Salem Ford. I have never received such exceptional service for car repairs. I actually delayed calling for the repair appointment because it is usually very inconvenient. I knew specifically what part needed to be replaced and made the initial call to check if the part was available and what the cost would be. I spoke with Mike. Even though it was apparent that he was very busy, he was extremely nice and apologetic, asking if he could call me back in a few minutes with the information. When he called back, he not only had the information i needed, but worked with me around my schedule to actually get my car in that day! I was very pleased that i was able to bring the car in at about 5pm without having to rearrange my schedule. The part being replaced was the blend door actuator, which requires the entire dashboard be removed in order to replace it. I never expected to have it back the same day. I spoke with Mike again. He didn't make any false promises, just told me they would do their best and it would possibly be the next day, which was fine. Mike was in touch with me twice during the repair to advise me of a small problem that was found and taken care of. Less than 3 hours after I dropped the car off, Mike called to say everything was all set and the car was ready! I was amazed! I have since referred a friend to your service department, and he received exceptional service as well. I have never written a review on any product or service before, and I usually avoid doing surveys if at all possible. I arrived home last week to a message on my answering machine that Salem Ford was calling to do a survey. I was hoping they would try again, but didn't receive another call to participate. I took the time to write this review, because the staff in the service department took the time to provide exceptional customer service. Thank You More
by sharon.daher
Employees Worked With
Mike
January 02, 2012
They did everything right. Salesman was extremely helpful, couteous and detailed. Finance manager made great alternative suggestions. A very friendly and professional atmosphere. Other employees se helpful, couteous and detailed. Finance manager made great alternative suggestions. A very friendly and professional atmosphere. Other employees seemed to enjoy their work. More
by eggefamily
Employees Worked With
3
December 06, 2011
My experience at the dealership was amazing. I never felt pressured. I walked in to test drive a model with no intention of definately buying a new car on that day. I had a salesman who took time liste felt pressured. I walked in to test drive a model with no intention of definately buying a new car on that day. I had a salesman who took time listened to what I was looking for and what I could afford before we even started. I liked this because I wasn't wasting his time or mine. He found a car that had just arrived and felt that it was what I was looking for. He ran all the numbers to get to where I needed to be with payments before even approaching me with the car. I fell in love with the car and bought it. I had never purchased a new car before and was a little nervous but Mike and everyone at the dealership made it relaxing and very easily guided me through each step of the purchase. I would recommend this dealer to anyone. More
by modelay
Employees Worked With
Michael Palmer
December 05, 2011
My friend Angela brought me to your dealership because I was in need of a reliable car. I have to admit I have alot of anxiety at car dealers but this was the best experience. My credit is not good and wa was in need of a reliable car. I have to admit I have alot of anxiety at car dealers but this was the best experience. My credit is not good and was up front with everyone and I was assured that the would be able to help me. I bought a 2009 Hyundai Sonata and am in love with the car. I have already recommemded your dealership to family and friends. More
by dlawnsby
Employees Worked With
Laura Ford, Nancy Vega
June 21, 2011
am totally dissatisfied with this facility. i went there per my ins company first mistake, i had a broken tail light and bumper. i had to bring it back on 2 occassions to have it repaired. the light was loo per my ins company first mistake, i had a broken tail light and bumper. i had to bring it back on 2 occassions to have it repaired. the light was loose and the bumper was not on the right way. and i was told by the colision center that "that is the way it is suppose to be" now keep in mind this car was only 5 months old. and i am not some dumb female which is how i was treated. funny thing i brought it back to where i brought the car another ford dealership and they just shook their head and said NO this isnt the way it is suppose to be at all. I even looked at several new vehicles and wiggled the lights and they were in there the right way. Funny thing the other dealership fixed it and noted there was a faulty part in the light. and salem buffed out my car to make me feel better and ended up going too far down and scratched my car in several spots. so the paint is missing. and they said that is normal as well. WRONG! never go there again. and despites my efforts of talking to the mgr in charge and complaining about it, i got no feedback at all. no call to say sorry is there something we can do etc. NOTHING! very bad customer service that is for sure! treated like i didn't know anything at all about cars and car parts. Little did they know i use to sell cars for a living for years and was top rated at a dealership so sorry guys i KNOW what i am talking about! More
by pman4me
Employees Worked With
colision center
May 17, 2011
Excellent service. did a job for $2700 plus. Took 2 days. got all of it done. Pricey, but car drives much better, feels like brand new. As a courtesy, gave me a free wash, I guess because of a lot of smud got all of it done. Pricey, but car drives much better, feels like brand new. As a courtesy, gave me a free wash, I guess because of a lot of smudging. Advises customers well, and keeps you informed of progress of repairs More
by quincyhyundai
Employees Worked With
Michael Busby
January 30, 2011
the haggle-free approach to selling cars is wonderful. i went to dealership knowing what i wanted ( a new car) and what i wanted to pay and get for my trade-in and nelson worked with me as if i wasa family went to dealership knowing what i wanted ( a new car) and what i wanted to pay and get for my trade-in and nelson worked with me as if i wasa family member. have bought 3 new vehicles from salem ford and undoubtedly will continue to do so. More
by cwwheato
Employees Worked With
nelson gonzales
December 23, 2010
First of all, three other dealers failed miserably to sell me the vehicle I wanted. Two of the dealerships were rude to insulting. All three of the other dealers called me after I had purchased my vehicl sell me the vehicle I wanted. Two of the dealerships were rude to insulting. All three of the other dealers called me after I had purchased my vehicle from Salem Ford, offering me the deal I was trying to work out with them just two days before. Salem Ford was able to work out the deal I wanted in less then 30 minutes. Everyone I spoke with at Salem Ford was more interested in how to make the sale happen, to make it as simple as possible and to make sure I understood all the options I had for financing. The finance rate they were able to provide was incredible. When taking delivery of the vehicle, the salesman spent an incredible amount of time explaining all the controls and features as well as how to manage the Sync account online. I have purchased several vehicles over the years and even managed dealerships many years ago. This buying experience was by far the best as of yet. I don't think there is any area that needs improvement. If their service department is capable of matching the performance of the sales department, I'll be recommending the service department as highly as I recommend the sales team. More
by jimmyl4
Employees Worked With
Erica Kinney, Dana Busby, Vinni and Dan
November 17, 2010
I have never been treated as well at any other car dealership than I was at Salem Hyundai. I have bought 2 other cars new and at those dealerships I was "talked down" to. I have to say Coco treated me dealership than I was at Salem Hyundai. I have bought 2 other cars new and at those dealerships I was "talked down" to. I have to say Coco treated me with respect from the minute I stepped out of my car. I work in retail so I know how important it is to treat the customer well. Coco answered all my questions, and he showed me all about the car I chose. I really have to say everyone he introduced me to was helpful and very nice. As for recommending your dealership, I have already told every one I talked to about my new car how well I was treated there. Even thought I am repeating myself, I really have to stress how well I was treated, and I am looking forward to returning back to the dealership for when I need my car serviced. Sincerely Bonnie R Pare More
by amesworker
Employees Worked With
coco
