Key Hyundai of Salem

Loyal customers Salem Ford Hyundai is a terrific dealership. We just bought our 6th and 7th vehicle from them. Professional and pleasant to work with. Make sure you Salem Ford Hyundai is a terrific dealership. We just bought our 6th and 7th vehicle from them. Professional and pleasant to work with. Make sure you ask for Dana, he is a true professional. More

Lu's Review My dealings with the Sales Representative, Matt Pina, were excellent. I have very high regards for Matt. He is very thoughtful and pleasant. He und My dealings with the Sales Representative, Matt Pina, were excellent. I have very high regards for Matt. He is very thoughtful and pleasant. He understands what I am looking for in a vehicle. My experiences have always been very satisfactory when dealing with this dealership. That's why I keep going back. More

Joe Brown Joe was great - very friendly. Why is it 25 word minimum? I should be the one to choose how much to say or not say. Joe was great - very friendly. Why is it 25 word minimum? I should be the one to choose how much to say or not say. More

Great experience Everyone I came in contact with was professional went out of there way to give me everything I wanted best car buying experience for me ever Everyone I came in contact with was professional went out of there way to give me everything I wanted best car buying experience for me ever More

Legendary Very good experienced, will definitely keep coming back. Great people, and very knowledgeable. Fun test drive, good sense of humor. Making sure that I Very good experienced, will definitely keep coming back. Great people, and very knowledgeable. Fun test drive, good sense of humor. Making sure that I wanted the right car More

My Experience at Salem Hyundai When I walked onto the lot no one approached or greeted either my father or me. We went inside the dealership and still were completely ignored. When I walked onto the lot no one approached or greeted either my father or me. We went inside the dealership and still were completely ignored. More

Great Experience! I had a great experience at Salem Hyundai! I worked with Dana to get a new SUV and he was great! He listened to everything that I needed in the vehi I had a great experience at Salem Hyundai! I worked with Dana to get a new SUV and he was great! He listened to everything that I needed in the vehicle and pointed me in the right direction. He made sure that I understood how the vehicle worked and delivered it to me in perfect condition! He really got me the best deal possible and I really appreciate him taking the time to work with us! In the future I will 100% be back to work with Dana when I am ready to upgrade! The rest of the staff was great as well! More

Good Very happy with our salesman on top or our need an did very good with our trade in also Brian was very patient with us got our new car all cleaned up Very happy with our salesman on top or our need an did very good with our trade in also Brian was very patient with us got our new car all cleaned up with gas 😊 More

Very pleased Glad to have done business with this dealership. Very professional and well managed. I would definitely return for future purchases and would recomm Glad to have done business with this dealership. Very professional and well managed. I would definitely return for future purchases and would recommend it to others. More

Inattentive I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download I purchased my Hyundai used and from another dealership last year. I recently discovered it was CarPlay compatible, so of course I wanted to download the software. You have to register the VIN to your Hyundai account to download the software. My issue was the VIN was not in my name, but under the previous owner, so I could not have the car under my name in my Hyundai account. The Hyundai website said to go to my preferred Hyundai dealer to put the VIN under my name, so in I went (July 28, 2017). The person who helped me was attentive at first, but after an hour and a half of getting nowhere and getting disconnected on all of the phone calls we tried to make, he requested I just write him an email and he would forward to his manager/representative. He also told me I should sign up for the paid BlueLink service because 'it's pretty much the same thing'. I said no. I went home and sent the email. Days go by and no reply. I send another email asking for an update. Days later I get a reply saying he is happy to help me with whatever I need. Swell. He doesn't answer my question about where my problem with the VIN stands. I wait another couple days and ask again. He says his manager isn't in that day and will ask when he is in. Okay, fine. I email a couple of days later asking where the issue stands. He says the rep has been working on it, but cannot offer me any other details. He then asked for my VIN and told me that the representative would contact me soon. How could the rep be 'working' on it previously without my VIN? A week and a half go by and I still have heard nothing, so I email again. He cannot give me any details. He then suggests I just purchase a new car all together to solve all of my 'problems'. I say no and ask for the representatives contact information, so I can contact them since I have heard nothing. He never replied to my email. I emailed Hyundai directly yesterday and they switched the VIN under my name in just a couple of hours. I wish I had known this was an option, so I didn't waste all of that time on someone who clearly didn't care to help me. The 'my manager is off today' or 'the rep is working on it' lasted for 4 days short of a month when a simple complaint email to Hyundai resolved my issue in a matter of hours. I cannot speak for all of the sales staff at Salem Ford Hyundai, as I only dealt with one person. I am very disappointed and frustrated about how they handled my situation when they kept saying how they wanted to help me, but made little to no effort in doing so. (Service department staff are great) More