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Key Hyundai of Salem
Salem, NH
885 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 885 reviews
April 02, 2019
Great Experience Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as Rachel was awesome and provided exceptional service. Door locks were replaced and still under warranty. Rachel made a point to get me in and out as quick as possible. More
by LENTAMASI
Verified CustomerEmployees Worked With
Rachel
April 02, 2019
unprofessional & disorganized First, the good: I did end up buying an SUV here, because the price was right. Second, the not-so-good: Key doesn't seem to care about its curbside a First, the good: I did end up buying an SUV here, because the price was right. Second, the not-so-good: Key doesn't seem to care about its curbside appeal a bit; potholes everywhere, windows and doors that rattled with every gust of wind, chairs with the filling falling out, rusted desks. The team itself is disorganized and super unprofessional. They made me come back (a 1.5 hour round trip) after forgetting to have me sign one of the papers, and not giving me my spare key. I was told features existing on the car that didn't. I wasn't told no one was there to do my finances until I decided to purchase the car- so i had to come back the next day to do it. I was told my car would be delivered to me, and then my sales guy said he "didn't realize" no one could go with him to do it. It ended up getting done when i pushed back, but come on. ALL -- and I mean ALL -- of my information was entered incorrectly, and had to be redone- even the amount of my down payment was entered incorrectly, and dramatically changed my monthly payments once it was entered in right. People here don't seem to communicate with each other, and it shows. There is very little pride in their cars or their appearance as a dealership. Definitely felt pressured to commit to purchasing and got the typical "we can't go lower than XYZ and then suddenly, like magic, they dropped the price when i said i would just find something elsewhere. Typical sales tactics, atypical lack of care about the place itself. Disappointed overall and would never recommend them to anyone else. More
by sbernardo123
Employees Worked With
James, finance guy (not sure of his name)
April 02, 2019
Very good experience I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. I really looking forward every time, I have my car service there. They are very professional. I never have to wait longer than I should. More
by FQUIJDA42
Employees Worked With
Mark bonavich
April 02, 2019
Fast amazing service!!! Nancy was amazing to work with she was so helpful and got us in a new car in no time!Defintely will recommend everyone to go here and deal with her. Nancy was amazing to work with she was so helpful and got us in a new car in no time!Defintely will recommend everyone to go here and deal with her. More
by BABYLEE3434
Employees Worked With
Nancy
April 02, 2019
Rapid and Good Service Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely ret Good overall service and finished relatively quickly. They covered all the necessary points and took care of a recall issue. I will definitely return again. More
by TAN300MILMPS0
Employees Worked With
Justin Cairns
April 02, 2019
Overall decent service and decent deal on used car I came here with my kids to look for Santa Fe under $18K, sales person Mike came to show me only Tucson and Rogue. Later found other key dealerships I came here with my kids to look for Santa Fe under $18K, sales person Mike came to show me only Tucson and Rogue. Later found other key dealerships have $18k santa fe. We decided on Rogue and only got $2k off the initial used car price. Then later found out car registration came very late a week later and called many time to check status. Got original copy in mail after 9 days, still with no replacement check for the broken front shield wipers. Overall, should not buy too early and still go shop at least 2-3 dealerships. More
by shimas007
Employees Worked With
Manager and Mike, also phone service pick up person.
September 08, 2018
Sales people posing as buyers I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested I had my car listed for sale on craigslist and in my yard at home. Salesperson contacted me multiple times over the phone pretending to be interested buyer. Asked me to come down to the dealership so he could take a look. Arrived and immediately was trying to push a trade. Offered me 50% of my asking price. More
by zeeb
Employees Worked With
Joe
August 24, 2018
Just go someplace else Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership Once they sell u the car good luck for any service u need after it. It 90% of the time a pass the buck game. The ONLY good thing about that dealership was the woman who sold me the car Nancy. It's unfortunate that from the time I purchased my vechile there in 2013 that the service department is still just as uncoordinated, rude, and irresponsible. If your looking for a complete expereince which includes quality service after the car has been sold to you, this is not the place. More
by Justacarowner
Employees Worked With
Service department
May 31, 2018
Poor Service Dept. Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV Happy with vehicle. Service leaves a lot to be desired. Little to no communication with customer. Doesn’t keep standard parts in stock. Simple CV axle boot repair and don’t have replacement part?! Don’t recommend servicing your vehicle here. Once mine is no longer under warranty- I won’t be. More
by Michman52
Employees Worked With
Mike?
May 28, 2018
Mutipoint inspection, not. Had my car towed there for service, i had previously talked to a service tech there and explained that i was hearing clicking from the right side of t Had my car towed there for service, i had previously talked to a service tech there and explained that i was hearing clicking from the right side of the vehicle and i believe its a failed cv axle. When the car was towed there they diagnosed it and said it needed an new engine. Good thing i have the extended warranty so i give the go ahead. A week later i get my car back they suggest i get spark plugs but they wanted to much to do it and my warranty doesn't cover them its running fine but i smell coolant but its not leaking nor is it over heating so i think nothing of it . So i drove to the it to the nearest auto parts store and bought spark plugs and i drove home. The next morning i go to do the spark plugs and i see my reservoir for my coolant is empty and dry, I take the cap off the radiator doesn't appear to be any coolant in it so i get a ride to oreillys to get coolant and put it in my car it took almost 3/4s of a bottle of coolant and then i filled the reservoir and drove it around a bit no loss of coolant no more coolant smell. Not to happy this was overlooked considering what could have happened had i not noticed that. More
by Mesio36
Employees Worked With
Micheal, the service tech.
