Key Hyundai of Salem

Frustrating Need to have a check and balance system in place to improve the experience for someone purchasing a new vehicle. Far too many mistakes made with every Need to have a check and balance system in place to improve the experience for someone purchasing a new vehicle. Far too many mistakes made with everything from the first time in dealership to the day of delivery More

Disappointing state inspection So much for my "free" inspection. This has happened to me before too. They failed me for windshield wipers....(wanted to charge me $75 to replace t So much for my "free" inspection. This has happened to me before too. They failed me for windshield wipers....(wanted to charge me $75 to replace them). Then made a list of everything that was wrong with my car, which 80% was NOT even true. One of the items was an axle leak, wanting to charge me $450...it cost me $200 to get fixed elsewhere. At that point I said I'll just take my car back don't do a thing...I waited another 25 mins. before I got my car. I was there for over 90 mins....and left without my state inspection. Wasted time. I just went elsewhere, got the leak fixed and PAID for my inspection $45...was worth it versus going back to this place, Furthermore when I went back to check on my car to see if it was ready yet the girl gave me attitude....said we have been busy this morning. I said no one is around, you are not busy. (she was also texting with her daughter) while she was checking me in at the counter. NOT professional. They 100% lost a customer. My Sante Fe is a 2011 and was planning to buy another brand new one this year at Salem Hyundai, well that is NOT happening now. I'm done with that location. More

Great service would recommend going there to buy or service all vehicles. The price was good the service was quick the building was very clean I had great experience. service all vehicles. The price was good the service was quick the building was very clean I had great experience. More

Great Experience! Service is always fast and easy, professional and down to earth. It's a pleasure work with Jacqui and Gary. They are always helpful and informative. Service is always fast and easy, professional and down to earth. It's a pleasure work with Jacqui and Gary. They are always helpful and informative. They are like family! Love the new facility! Being able to drive car out of garage with auto door opener is great! More

I had some misgivings about Key Hyundai after my wife had come back from a service visit. After having received an e-mail asking about service I decided to call. Jackie answered the phone and helped b come back from a service visit. After having received an e-mail asking about service I decided to call. Jackie answered the phone and helped belated all my misgivings. She was incredibly helpful and reassuring. Jackie jumped at the chance to help and check all the information to make sure we came back and were satisfied. Jackie is an asset to your company. My wife and I are planning on buying a brand new Veloster this year and we will be checking Key Hyundai first because of the service Jackie had and is giving us. Please send her our many thanks. Respectfully Derek Spiro More

Amazing Experience! This was the second time I have bought from Key Hyundai and I will continue to buy from them going forward. No pressure, pleasant and aiming to please This was the second time I have bought from Key Hyundai and I will continue to buy from them going forward. No pressure, pleasant and aiming to please. Nancy was absolutely incredible. When it is time for the next car we will be back! Thank you Nancy!!! More

Good service, no nonsense Never had a problem on service, with multiple Hyundai cars here. They do a good job, and nice that they finally have their recent remodeling done. A Never had a problem on service, with multiple Hyundai cars here. They do a good job, and nice that they finally have their recent remodeling done. Also happy with the new car salespeople and process. More

While the price I paid for my car was great, the customer service was not. My sales rep was not very knowledgeable, couldn't answer any technical question I had without talking to the manager and was unclear service was not. My sales rep was not very knowledgeable, couldn't answer any technical question I had without talking to the manager and was unclear about the sales process in general. I chose to do the registration myself because I did not trust that they could take care of things on their end. The finance manager was very pushy and would not accept that I did not want any add-ons they had to offer. Every interaction I had with several different staff members ended up being a fight, where they were giving me the wrong information and what I knew to be true, was actually true. The only thing that kept me here was knowing the price I paid for my car was good. More

Service was fast and easy, car is now driving better than before! No wait time, and the staff was super friendly. I always have good experiences with this dealership! before! No wait time, and the staff was super friendly. I always have good experiences with this dealership! More

so much fun I always have a great experience! love these guys! Love the new space. MUTE THE TELEVISION!!!! Please get a water bubbler. When will you have d I always have a great experience! love these guys! Love the new space. MUTE THE TELEVISION!!!! Please get a water bubbler. When will you have detailing? More