Key Hyundai of Salem

Because of the excellent service over the past 18 years, I would not go anywhere else. I would not go anywhere else. More

Horrible Experience of Borderline Auto Fraud. My experience at Kia Hyundai and with Hyundai, in general, has been extremely poor. After a month of having my vehicle there for warranty work f My experience at Kia Hyundai and with Hyundai, in general, has been extremely poor. After a month of having my vehicle there for warranty work for a bad motor and bad catalytic with a ridiculous limbo of "waiting for Hyundai USA or Hyundai USA waiting for the dealership" to submit documents, etc. I gave up. Not only was I denied my recalls until I complained, but I also was not offered any remedy or discount on services for such poor service. I paid a diagnostic fee and didn't get any paperwork with information and the cost of said fixes. The only way I could get anything done was by contacting Mr. Rodriguez, the Manager of the dealership did anything ever move in service. My car was not fixed by covered warranty items, was not checked why it was burning oil, refused to submit warranty work, and I just want to say STAY AWAY FROM HYUNDAI. For the love of god, please don't buy one. They don't last, all dealerships have over 30+ cars with bad motors, and dealing with warranty coverage is a nightmare. I will most likely seek legal action against the dealership and Hyundai for Auto Fraud. Thanks for reading! More

Nancy was amazing! She knew all the features of the Hyundai Santa Fe I test drove. In addition she provided me with information to take home and review. There was nev She knew all the features of the Hyundai Santa Fe I test drove. In addition she provided me with information to take home and review. There was never any pressure to purchase. I asked her to stay in touch to see if cars came in and she has followed up as I asked. More

Best experience ever ! Not one problem everything went smooth ! James is a Great Sales person Not one problem everything went smooth ! James is a Great Sales person More

We have bought 6 vehicles from Nancy Vega over the past 20 years. We have always gone back to them because they always give you their best offer right from the start. No run around from the dealers or man 20 years. We have always gone back to them because they always give you their best offer right from the start. No run around from the dealers or managers, just the honest truth, they want to give you the very best deal, which is surprising and refreshing to know, there is a dealership where the people can want to be up front with you. More

We have bought over ten cars at your dealership all from Nancy Vega. Our latest purchase was with Nancy and your manager Dave Flowers. Both were outstanding and made our purchase a very pleasant experien Nancy Vega. Our latest purchase was with Nancy and your manager Dave Flowers. Both were outstanding and made our purchase a very pleasant experience. More

great service, nice staff, quick responses, overall a great experience buying my brand new car. great experience buying my brand new car. More

The whole team at Key Salem Hyundai was amazing from start to finish. No high pressure sales tactics, honest and communicative throughout the buying process. Plus as friendly as can be. This was by far start to finish. No high pressure sales tactics, honest and communicative throughout the buying process. Plus as friendly as can be. This was by far the easiest car buying experience I’ve ever had. And in this crazy market, they are selling cars AT MSRP with no hidden fees and no misleading tactics. Nancy Vega (Sales Consultant) answered a number of questions over the phone and happily showed me all the features of the car I was interested in. She was quick to return calls and texts and never once made me feel as though I was annoying her, even though I had A LOT of detailed questions. Gregory Georgoulis (Business Manager) was fair and honest when he reviewed my trade. Ashley Letizia (Finance Manager) was the quickest and most thorough finance person – never once pressuring me into unnecessary packages and warranties and explaining every single document signed carefully – was also able to get a great interest rate that was competitive with special program offers. David Flowers (General Sales Manager) was accommodating when it came to working out a tricky down payment situation. When it came to picking up the car, Nancy made sure to go over every important feature of the car and assured me that I could reach out to her with any follow-up questions. I cannot speak highly enough of every single person I crossed paths with at this dealership – even one of the service technicians I ran into in the parking lot was welcoming and happy to answer any questions about the vehicle. Way to go Key Hyundai and thank you – I will be back when it comes time for my next car. One other note - not related to the dealership, but that helped with my car buying experience - do yourself a favor and check out www.thecarmomofficial.com (even if you’re not a mom) - without her courses and suggestions, the process would not have been so smooth. More

If I had a choice of zero stars, I would have chosen zero stars. Poor poor sales service (red head sales person) seemed very disinterested. I was trying to convince my girlfriend to try out a Palisades inst stars. Poor poor sales service (red head sales person) seemed very disinterested. I was trying to convince my girlfriend to try out a Palisades instead of a BMW X5 but after that experience we headed to Tully BMW of Nashua. Good luck with your dealership. More

My experience was absolutely horrendous with the SERVICE DEPARTMENT. The staff there was extremely rude! Something was wrong with my transmission. They basically told me i was imagining it. There is not DEPARTMENT. The staff there was extremely rude! Something was wrong with my transmission. They basically told me i was imagining it. There is nothing wrong with the car. The gentleman, I believe it was Zack ? ( not sure)was disrespectful in the way he spoke to me. I asked for the general manager and he said he wasn't going to do anything for me anyway basically don't bother. I asked my boyfriend to call to also explain the situation and he decided arguing with my boyfriend was the best thing to do. My car died on me the next day and is at the Nashua dealership most likely getting a new transmission. The car seized - so I was not incorrect in what my car was doing. He was just lazy and condescending. There was absolutely no way he could not tell something was wrong. I have brought this matter to corporate and they are helping me pursue this matter. Even the paperwork he handed to me was condescending. You need to teach your workers how to handle customers. My experience with Nashua has been 100%. Everyone I know that has been to this dealership said their experiences were awful!!!! More