Key Hyundai of Salem

My service for a LOF and tire rotation and checkup was done satisfactorily. My complaints are: 1. Trying to get through via a phone call to schedule a non appointment is not easy. Sometimes they don’t done satisfactorily. My complaints are: 1. Trying to get through via a phone call to schedule a non appointment is not easy. Sometimes they don’t answer the phone and I have to keep calling back. 2. When I finally get through my closest appointment is like 3 weeks out. If I need an LOF, sometimes a person can’t wait that long. 3. The last appoint I had yesterday for a LOF took almost 90 minutes to complete. That’s way too long. I got there 20 minutes early which means I was there almost 2hours!! That’s unacceptable. I’ve been going to this dealership for over 20 years. Bought 3 cars. Service time management has to get better. More

The service was great in service center the worker explained everything to me very thorough was very knowledgeable and made me understand feel at ease with my concern he was great I felt very good on explained everything to me very thorough was very knowledgeable and made me understand feel at ease with my concern he was great I felt very good once I picked up my car I knew the job was done great will recommend for sure to come here More

The person I dealt with was Jonathan. He was friendly. knowledgeable and professional. I found the entire Key experience the same. He was friendly. knowledgeable and professional. I found the entire Key experience the same. More

Nancy vargas has super super customer services. 👏 The way she explains is complete, her support and excellent attention make me feel as if I were in my own home. She is very professional. 👏 The way she explains is complete, her support and excellent attention make me feel as if I were in my own home. She is very professional. More

Dylan, he is the best. He really helped me a lot to find my new car. He really helped me a lot to find my new car. More

I waited 2 hours for an oil change and I had to inquire on status on status More

Friendly staff Afincant In what they do They care what the customer wants great experience with buying my first car I highly recommend this dealership thanks the customer wants great experience with buying my first car I highly recommend this dealership thanks More

I was greeted as soon as I pulled in and shown to customer waiting area. Waiting area was spacious and clean. Also beverages and snacks were available while I waited. My visit was less than 30 minute customer waiting area. Waiting area was spacious and clean. Also beverages and snacks were available while I waited. My visit was less than 30 minutes for my oil change. Vey happy with my experience at Key. 👍🏻👍🏻 More

Fast, accurate service. Everything was great, appointment, follow up on the issue and within the expected repair time. Car runs great. Everything was great, appointment, follow up on the issue and within the expected repair time. Car runs great. More

The sales team was awesome - James was great to work with, and Dave and Franklin made the the whole experience great. The service team was also responsive and easy to work with, the shop was clean, and with, and Dave and Franklin made the the whole experience great. The service team was also responsive and easy to work with, the shop was clean, and the waiting area was good. More