Key Hyundai of Salem

He was very polite and courteous. He took the time to explain the work to me. He took the time to explain the work to me. More

Great service. Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and Recommended. Very easy. Well received. Clear information . Waited there. Provided the details and More

Tire was covered with sealer. And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba And the rim also. My wife picked it up if I did I would have complained it was a simple tire change but was sloppy. Bob Zieba More

Appointment for a manufacturer recall that i scheduled 3 prior appointments and set away 3 times as correct part not available. 3 prior appointments and set away 3 times as correct part not available. More

I stopped in at the dealership in Salem on a Sunday to take a quick peak at the 2024 Santa Cruz. Christian Rodriguez saw me looking at different colors and models and offered to explain the features. He take a quick peak at the 2024 Santa Cruz. Christian Rodriguez saw me looking at different colors and models and offered to explain the features. He was extrememly helpful. I returned the next day to see about purchasing a Santa Cruz and could not have been more pleased in the professionalism and courtesy of Christian and his team. Christian was very polite, did not try to talk me into anything and helped me buy my vehicle at the price I wanted to pay. He also was very thorough in going over the vehicle's features. Overall, the Salem dealership and team provided me a very good buying experience, was very efficient in processing my documents, getting the vehicle ready for me and getting me on my way! I highly recommend this dealership! More

Everyone was extremely helpful and pleasant to work with. The person I worked with was very informative and made the whole process a lot easier than expected. The person I worked with was very informative and made the whole process a lot easier than expected. More

Brandon was great & was in contact with updates. I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car I received my car back with hand prints on my windshield, greasy coating on my steering wheel & dried coffee stain in my cup holder. I keep my car in good condition and had to clean it after service. More

Customer service is excellent the people are nice friendly, exceptional understanding very helpful also very informative friendly, exceptional understanding very helpful also very informative More

Easy transition to turn in one lease and go to another. Nancy and Raffael most helpful as well as finance manager. Nancy and Raffael most helpful as well as finance manager. More

I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More