Key Hyundai of Salem

We had stopped by Key Hyundai to see the new the Santa Fe, Our salesman Juan was extremally helpful and friendly working with us on finding the car that I wanted, once I had found the car that I wanted he Fe, Our salesman Juan was extremally helpful and friendly working with us on finding the car that I wanted, once I had found the car that I wanted he was extremely helpful in working with me and his Manger to get me the deal that I could be happy with. I would recommend Salem Hyundai and Juan on finding your next new car. More

They took me early, very smooth professional check in, resolved a few paperwork issues I was having, procedure was quick, clean waiting area, offered refreshments, oil change and tire rotation were includ resolved a few paperwork issues I was having, procedure was quick, clean waiting area, offered refreshments, oil change and tire rotation were included in my lease as promised, no hidden fees. I was very happy when I left Key Hyundai!! More

We are on our 4th lease with Key Hyundai and couldn’t be happier. Chris was fantastic to work with and so was the rest of the team. We will continue to work with them as well as recommend Key Hyundai to eve happier. Chris was fantastic to work with and so was the rest of the team. We will continue to work with them as well as recommend Key Hyundai to everyone!!! More

We had a good experience buying a car from Key Hyundai. The main reason we bought from them was they had the best price. I appreciated the price being transparent as I hate going back and forth. Our sales The main reason we bought from them was they had the best price. I appreciated the price being transparent as I hate going back and forth. Our sales person, Eric, was nice and professional. I would buy from them again. More

Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (bra I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience. More

Went in for an oil change and rotated tires and they had me in and out pretty quickly and also added in my state inspection. me in and out pretty quickly and also added in my state inspection. More

The staff was very pleasant while being quite professional. They made what can sometimes be a stressful situation, but was instead a good use of my time Joan was very helpful, both during the sa professional. They made what can sometimes be a stressful situation, but was instead a good use of my time Joan was very helpful, both during the sales process and then later helping recover some items I had left in my car. More

I sent over two reviews with the issue stop asking me no Manager called me back has been over a month Manager called me back has been over a month More

Not a bad dealership for hyundai. People are kind and helpful. Easy to make appointment for service. People are kind and helpful. Easy to make appointment for service. More