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Key Hyundai of Salem
Salem, NH
885 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 885 reviews
November 17, 2023
Reliable, Nice location, nice and kind people, good work, finish their work in good time finish their work in good time More
by DR848453
Verified Customer
November 17, 2023
Very good attention, service drive, very helpfull, timing was good, the process easy post sales service also good was good, the process easy post sales service also good More
by pedro.guerrero
Employees Worked With
November 16, 2023
Car was advertised online and on window sticker as having run-flat tires; this came up when discussing the fact that the car does not have dedicated space for a spare tire. I realized later that the car was run-flat tires; this came up when discussing the fact that the car does not have dedicated space for a spare tire. I realized later that the car was in fact NOT equipped with run-flat tires. Their service dept confirmed that regular all-season tires (not run flat) were put on the vehicle in preparation for sale. In spite of repeated attempts to discuss a solution with Armando, the dealership has not been willing to engage in order to solve this issue. The differences between regular and run flat tires -- in terms of both price and safety implications -- are not insignificant. Profoundly discouraging, misleading, dishonest. More
by ht.np
Employees Worked With
Armando Rodriguez
November 15, 2023
Because they do very good job, in timely manner, well done job and very consider done job and very consider More
by Gomezalba01
November 11, 2023
Good customer service. Christian gave me many options and explained everything very clear for me to understand and choose the best option. Christian gave me many options and explained everything very clear for me to understand and choose the best option. More
by Glendimar De La Cruz
Employees Worked With
Other Employees :
David Flowers
November 09, 2023
great service and kind employees makes it easy to get car serviced trust the team car serviced trust the team More
by hauntinglyred
Employees Worked With
November 09, 2023
Discontinuing the courtesy shuttle and the recent 3% surcharge on credit card transactions are a turn off. My mother purchased her car there in 2018. She is elderly, lives a short distance away and havi surcharge on credit card transactions are a turn off. My mother purchased her car there in 2018. She is elderly, lives a short distance away and having access to that shuttle was a selling point. Your customer service people are excellent but your bean counter need to make better decisions. More
by KM
Employees Worked With
I don’t have a name
November 09, 2023
Brought my car in with 2 issues they Fixed one of them and sent me on my way. When I called. I was given some advise. Keep driving it and see if it goes away . What? I was charged extra 3% because I use and sent me on my way. When I called. I was given some advise. Keep driving it and see if it goes away . What? I was charged extra 3% because I used a credit card to pay. I was not told that up front. I was also told the initial diagnostic charge would be taken off the finally bill. Instead then just said they quoted me 5 hours for the work and only charged me for 4 to take that fee off. I was quoted 4 hours and charge 4 hours. More
by G_beane
Employees Worked With
John
November 01, 2023
It is impossible to do this in writing. I wish I can talk about it to the manager and explain how terrible your service is. I wish I can talk about it to the manager and explain how terrible your service is. More
by antoinenasr59
Employees Worked With
Other Employees :
Sara Graveline
November 01, 2023
Missed diagnosi the problem on my 2017 Santa Fe. Replaced radiator, when the problem was blown head gasket and internal engine problems due to manufacture defect. Went to Hyundai of Keene NH and the Replaced radiator, when the problem was blown head gasket and internal engine problems due to manufacture defect. Went to Hyundai of Keene NH and they found the problem and it is being corrected. More
by DNHO
Employees Worked With
Dont know any names
