Key Hyundai of Salem

Very helpful and knowledgeable. Great services and overall an incredible first car buying experience.! Thank you Great services and overall an incredible first car buying experience.! Thank you More

Had an oil change and when I got home my car is leaking a ton of oil so I’m Heading back to dealership in the am. Not happy ton of oil so I’m Heading back to dealership in the am. Not happy More

I bought my car here and get it serviced here. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. More

The service department employees are professional and pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is goin pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is going to accept credit cards for payment the cost of doing so should not be then be put on the customer. More

i found the sales department very friendly and polite and ready to answer all questions, Nancy was extremely helpful along with Christian in the front of house, I went to key Hyundai to check out my son's n ready to answer all questions, Nancy was extremely helpful along with Christian in the front of house, I went to key Hyundai to check out my son's new car he was in the process of buying, and when i walked in the showroom a new Hyundai limited caught my eye so i traded in my car for it and got a very good trade in value for my car, excellent dealership More

Still waiting for a callback on parts that should have been received within a few days, not a week, per service department. been received within a few days, not a week, per service department. More

Service Tech was courteous and helpful took the time to set up my android phone for hands free driving and even set up my map on screen THANKS set up my android phone for hands free driving and even set up my map on screen THANKS More

Service Department is very good technician was very helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the e helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the end of service he show me what was done to my vehicle including a recalled part . He was very professional and very knowledgeable. More

Fabian was knowledgeable and professional and was able to answer all my questions. He was courteous and generally a nice person! answer all my questions. He was courteous and generally a nice person! More

TLDR; sales team is amazing. Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE Service team is shady and won’t admit to a mistake even when presented with clear evidence. The service manager would rather talk down to you. PLEASE CHECK YOUR OIL AFTER GETTING AN OIL CHANGE HERE!!!!! While the sales team is amazing to work with and so very kind the service team not so much. this is a go at your own risk warning I went in march for an oil change and less than 2,000 miles later I had to add almost a full 4 quarts of oil to the car. My car a 2017 Hyundai Tucson takes 4.2 quarts just for reference on how low it was. I originally called them and spoke to a woman who said oil consumption is not covered under my warranty, that there’s nothing I can do, and that I would have to pay for all of the tests out of pocket. I found it bizarre that my car would be “out of oil” so to speak that fast and she agreed but doubled down that the oil change was done. After that phone call I called Hampton Ford and Hyundai and spoke to their service team and explained the situation they were incredibly helpful. They explained that while it’s “normal” for my car to burn a quart of oil in 1,000 miles. For it to be that empty meant that if the oil change was done, something was seriously wrong with my engine, or the oil change wasn’t done. So I went to Hampton Ford and Hyundai to do another oil change so they could do the consumption test that surprisingly didn’t cost me anything. I paid for another oil change and had to drive 1,000 miles and go back. Well, I hit the 1,000 miles yesterday and low and behold I had “normal” consumption and I was down just about a quart. Given that information it was clear that the Salem Hyundai service team did not do the oil change because there is no excessive consumption from my engine or any leaks. So today I drove over and talked to Nancy about it because she has been amazing throughout the buying process. I wanted to let her know that I’m not upset with her but was upset about the situation. Afterwards I spoke to the service manager AJ who, after I explained everything to him and showed him the paper work for everything, doubled down and told me that if the oil isn’t registering on the dipstick it’s only down a quart. That it shows on the paperwork that the oil change was done so it proves it was done. He was very condescending towards me during the entire conversation and told me if they didn’t put oil in it my car would have been seriously damaged. After getting no where with him I left and spoke to Nancy again I told her how frustrated I was. She was going to offer me a free oil change voucher but I declined, because I can’t trust them to actually do it. She understood and I explained that I didn’t want hundreds of dollars I just wanted the 73 and change I paid for the oil change that clearly wasn’t done and an apology. Nancy said she is going to mail me a check for the amount I paid for the oil change and I am very thankful. I just want to warn others check your oil level after getting an oil change from here because they can’t be trusted. There are so many scary what ifs for this situation if I had kept driving and didn’t check my oil my engine would have seized and I would be out a car less than a year after purchase. Not to mention what if it seized while I was on the highway. Scary. More