Key Hyundai of Salem

They promise you the world when you lease with them, then they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! More

BAD BUSINESS! Bought the service loaner car "as new" because it never left the dealerships ownership, and they showed a clean CARFAX. Got the car home and was loo Bought the service loaner car "as new" because it never left the dealerships ownership, and they showed a clean CARFAX. Got the car home and was looking through the paperwork and we found an extensive, itemized, front end repair invoice that was done through the dealership!!! We brought the car back the next day and they claimed they knew nothing about it. Then they offered to make it right by "giving us a GREAT break on a brand-new car." They then proceeded to try to sell us another car for over $2000 more than they had advertised it for online with a higher interest rate than advertised online, until I pulled up the ad on my phone and showed them. The person we dealt with said he was not a salesman but worked in finance and took his direction directly from the general manager. So, we walked away with the new car for the advertised price and interest rate, no great break there except for the advertised interest rate, AND they posted the original Intense blue, 2023 Hyundai Elantra limited, back on their website for sale for the same price as a CERTIFIED PRE-OWNED car with NO ACCIDENTS OR DAMAGE REPORTED on the CARFAX!!! If you look at the hood carefully, you can see that it's slightly off. Signed, THE Wife More

Very helpful and knowledgeable. Great services and overall an incredible first car buying experience.! Thank you Great services and overall an incredible first car buying experience.! Thank you More

Had an oil change and when I got home my car is leaking a ton of oil so I’m Heading back to dealership in the am. Not happy ton of oil so I’m Heading back to dealership in the am. Not happy More

I bought my car here and get it serviced here. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. The service is always fast, efficient, and high quality. I appreciate that they never pressure me into additional services. More

The service department employees are professional and pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is goin pleasant and the work was completed fairly quickly. When I was paying I was told that there would be a 3% credit card surcharge. If a company is going to accept credit cards for payment the cost of doing so should not be then be put on the customer. More

i found the sales department very friendly and polite and ready to answer all questions, Nancy was extremely helpful along with Christian in the front of house, I went to key Hyundai to check out my son's n ready to answer all questions, Nancy was extremely helpful along with Christian in the front of house, I went to key Hyundai to check out my son's new car he was in the process of buying, and when i walked in the showroom a new Hyundai limited caught my eye so i traded in my car for it and got a very good trade in value for my car, excellent dealership More

Still waiting for a callback on parts that should have been received within a few days, not a week, per service department. been received within a few days, not a week, per service department. More

Service Tech was courteous and helpful took the time to set up my android phone for hands free driving and even set up my map on screen THANKS set up my android phone for hands free driving and even set up my map on screen THANKS More

Service Department is very good technician was very helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the e helpful besides getting my car maintenance also ask if alignment was covered under my lease he said no told me the price and did it anyways. At the end of service he show me what was done to my vehicle including a recalled part . He was very professional and very knowledgeable. More