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Key Hyundai of Salem

Salem, NH

Overview
Employees
Reviews
Vehicles
4.5
892 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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470 South Broadway

Salem, NH

03079

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Showing 892 reviews

January 16, 2024

Very cheap dealer as they charge 3% on using credit card to pay your bill. On top of that they create things for you that needs to be changed at your car to charge you big amount. More

by WNG10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know these employees
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Jan 17, 2024 -

Key Hyundai of Salem responded

We’re disappointed to hear about your experience being less than 5-stars. Our dealership provides other payment alternatives to avoid the fee. There’s signage throughout the dealership and our staff is knowledgeable about the payment methods we accept. If there’s anything else we could do to help, please don’t hesitate to reach out.

January 16, 2024

Quality service department. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. More

by DCVINAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Gagne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Graveline
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Jan 17, 2024 -

Key Hyundai of Salem responded

Thanks for leaving us such a great review. We appreciate your feedback and support. Please keep in touch and safe travels!

January 16, 2024

Went in just looking before my lease was up and test drove vehicles and went home with a new car. Very professional and easy to work with More

by coachcrazed14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
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Jan 17, 2024 -

Key Hyundai of Salem responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Key Hyundai of Salem! Your friends at Key Hyundai of Salem The Key Difference

January 16, 2024

The employees are always very friendly. My oil changes are always done quickly which is nice. More

by Cherylmcgonagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Graveline
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Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you, Cheryl, for sharing about your experience with Key Hyundai of Salem. We appreciate your business and hope to see you again soon! Your friends at Key Hyundai of Salem

January 16, 2024

The people at Salem Hyundai are awesome. Love the salespeople and the service! I highly recommend it More

by FIGLET22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Your friends at Key Hyundai of Salem The Key Difference

January 16, 2024

Worst experience I have ever had getting my car oil change. They changed cabin filter when it didn't need to be done. Then didn't put the cover back on. Manager is not a pleasant person. More

by Cindy Murray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Colon Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Marrero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Tarbox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you for bringing this to our attention, Cindy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Your friends at Key Hyundai of Salem

January 16, 2024

Dealership is clean and front associates are knowledgeable and friendly. It was a good experience. More

by CAL4H0ME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
James St. Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thanks for sharing your experience. We appreciate your feedback and support. Please keep in touch and safe travels!

January 16, 2024

The vehicle I purchased was advertised As Certified Pre-Owned, but clearly was not ready to leave the lot. The sales department attempted to resolve the issues but was unable to completely solve the pr More

by jde926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Gagne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Your friends at Key Hyundai of Salem

January 16, 2024

I had a great experience at Key Hyundai. Everyone was so nice and helpful. They did everything they could to help me get the best price and gave me so much help to learn all the new featur More

by PURPLEBON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasaih Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Georgoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Colon Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Flowers
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thanks for your feedback on your recent visit to Key Hyundai of Salem. It's great to hear that we were able to assist you and that you had such a positive experience. Your friends at Key Hyundai of Salem The Key Difference

January 16, 2024

Fast and efficient curtious and friendly treated like part of family took care of my oil change More

by supie41564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James St. Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nasaih Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kravitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fabian Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Acosta, Sara Graveline
Report | Print
Jan 17, 2024 -

Key Hyundai of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Your friends at Key Hyundai of Salem

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