Key Hyundai of Salem

The employees there are extremely smart and helpful! They helped me understand the process of buying a car very patiently! They helped me understand the process of buying a car very patiently! More

Key Hyundai will promise great service until you're an actual owner of one of their vehicles. Then it all falls apart! They promise the world and don't deliver on their promises. actual owner of one of their vehicles. Then it all falls apart! They promise the world and don't deliver on their promises. More

It was just a scheduled oil change, but easy to make an appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was appointment and a comfortable and clean waiting room. Also a shout out to the sales folks. My Tucson is a year and a half old, and the purchase was a terrific experience! More

Very friendly. . didn't follow me around wasn't pushy answered all the questions I had very nice woman and sale mgr all together would recommend to a friend and trus . didn't follow me around wasn't pushy answered all the questions I had very nice woman and sale mgr all together would recommend to a friend and trust me I've been to a lot a car dealer ships they were actually the best More

Excellent experience. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. More

I have now purchased two cars from this dealership. The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchas The first was a used car and was pretty seamless- which made it easy to know which dealership to go with when looking for my current vehicle. Purchasing my current car was also seamless- quick and easy and the sales team worked to get me a great deal. However, when my brand new sonata had a check engine light after 2 months of owning it and needed a thermostat replaced, the service department made it almost impossible for me to get it fixed. I was told that they only took vehicles from 8-3 Monday through Friday, which makes it impossible for people who have jobs to get their cars serviced. Since it was under warranty, I wasn’t going elsewhere to get it fixed- so I asked for a loaner. I was told absolutely not, because they reserved those for “people who literally couldn’t use their cars” - which if my car was with them getting fixed, I also *literally* couldn’t drive my car. I was told I would hear back when the part they ordered came in, and it would be in the following Monday. I never heard from anyone and had to call to follow up on this matter. Finally, 2 months after the light went on, my car went in for service on a day that worked for my schedule. I had an appointment for 8:30 am with the understanding it would take “only about 2-3 hours” so I could have my car in the afternoon. Imagine my surprise when 3:00 rolled around and I still had not heard from the service center. I called, and suddenly was told it was done- but nobody had called me to let me know it was done. During that time, I received 3 notifications from my app stating my car had been left idling for so long it had turned off (30 min). To finish off this wild experience, the sheet I was given with information after the service alerted me to the fact that YES- They DO have weekend hours! Even though I was specifically told they did not, and that it wasn’t their issue that my schedule didn’t work with theirs! To say I am disappointed and beyond frustrated with the service I received is an understatement. While I will see this through as my car is still under warranty, I will certainly be looking for other option the next time I have an issue or when I get a new vehicle. I can’t help but wonder if me being a female allowed them to feel as though they could bully me. Perhaps I will send my boyfriend next time and see if he receives any better service or consideration! More

Josh, was excellent to deal with, very knowledgeable and just easy to talk to. It was the 6th vehicle we have purchased from Salem Hyundai. Sales Manager Nancy Vega was great as well as Finance manager Jame just easy to talk to. It was the 6th vehicle we have purchased from Salem Hyundai. Sales Manager Nancy Vega was great as well as Finance manager James St. Brice. I highly recommend Salem Hyundai for a great car buying experience. More

Christian and the financial department were fantastic. Felt zero pressure or overselling to be dishonest Felt zero pressure or overselling to be dishonest More

They promise you the world when you lease with them, then they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! they actually uphold their promises! Very friendly, professional dealership. Staff goes above and beyond my expectations every time! More

BAD BUSINESS! Bought the service loaner car "as new" because it never left the dealerships ownership, and they showed a clean CARFAX. Got the car home and was loo Bought the service loaner car "as new" because it never left the dealerships ownership, and they showed a clean CARFAX. Got the car home and was looking through the paperwork and we found an extensive, itemized, front end repair invoice that was done through the dealership!!! We brought the car back the next day and they claimed they knew nothing about it. Then they offered to make it right by "giving us a GREAT break on a brand-new car." They then proceeded to try to sell us another car for over $2000 more than they had advertised it for online with a higher interest rate than advertised online, until I pulled up the ad on my phone and showed them. The person we dealt with said he was not a salesman but worked in finance and took his direction directly from the general manager. So, we walked away with the new car for the advertised price and interest rate, no great break there except for the advertised interest rate, AND they posted the original Intense blue, 2023 Hyundai Elantra limited, back on their website for sale for the same price as a CERTIFIED PRE-OWNED car with NO ACCIDENTS OR DAMAGE REPORTED on the CARFAX!!! If you look at the hood carefully, you can see that it's slightly off. Signed, THE Wife More