Key Hyundai of Manchester

Dishonest overcharged estimate for repair I own a 2011 Sonata Limited. In mid Oct, I noticed the inside of the drivers side windows were wet, I couldn't figure out why since it's never happen I own a 2011 Sonata Limited. In mid Oct, I noticed the inside of the drivers side windows were wet, I couldn't figure out why since it's never happened before. After a couple of days of this, I decided to check the interior for moisture and discovered the carpet under the drivers seat and rear passenger area was soaking wet. I used my carpet machine and extracted three cups of water. I was concerned about mold and contacted Chris Brown and told him about my water leak, he scheduled my vehicle for a diagnostic on 10-21-19 at a cost of $131.25 plus tax. After a couple of hours, Dustin Maynard told me the tech (Jonathan Lacroix) confirmed the leak was caused by a bad sunroof gasket and the glass needed to be adjusted as well. He quoted me $175.00 for the gasket alone (Which wasn't even in stock), $220.00 for two hours in labor to replace it and adjust the sunroof glass totaling $395.00 plus tax. The whole thing didn't sound right to me and the price was unreasonably high, so I declined the repair, paid my bill and left. He also listed a bunch of maintenance services on my invoice totaling $1176.00 dollars plus tax and I'll bet 70 percent of it was for labor which I also declined. When I arrived home, I discovered the left "B" pillar the tech had removed was improperly installed. I called Chris and sent him pics, he apologized and offered to send the tech to fix it but I said no because he botched it the first time and I certainly wasn't going to let him touch my car again and fixed it myself. After carefully inspecting the sunroof from the inside, I discovered there are only two screws on each side that secures the glass to the moving track and its adjustment. I felt confident enough to do it myself. I ordered a genuine Hyundai sunroof gasket online for $125.00 and waited for it. On the morning of the repair, I used a timer to see how long it would take me and got started. From start to finish, it took 48 minutes and I did not rush at all!. I could not believe how simple it was and I saved $220.00 in labor, $50.00 in inflated gasket pricing and $25.00 in sales tax. I am not a certified tech by any means, but I do know how to perform general maintenance on my car or I would go broke if I took it to the dealer for every little thing and I always use OEM parts! The day after the repair, it poured all day and the carpet stayed dry and to this day, it still is, therefore, I can confidently say, I fixed it perfectly! There is no justification for Key to try charging me two hours labor when I did it in less than one. I understand they are in business to make money, but it's dishonest to charge more time than it actually takes to do the work. More

Good things My experience was good one my car sale man was excellent he made it easy to say yes to myself so THANK YOU Elie Valdes My experience was good one my car sale man was excellent he made it easy to say yes to myself so THANK YOU Elie Valdes More

great service, seth strano was amazing as well as management and the finance manager. i drove from waterbury to purchase a car. seth drove my car home so i could drive my wifes car home. i would reco management and the finance manager. i drove from waterbury to purchase a car. seth drove my car home so i could drive my wifes car home. i would recommend key hyundai to all my friends. More

Jesse very helpful! Jesse was able to get back to my husband in a quick time looking for the SUV we wanted. We also have two other Hyundai cars the warranty is great and Jesse was able to get back to my husband in a quick time looking for the SUV we wanted. We also have two other Hyundai cars the warranty is great and service very good. More

Great experience!!! We were exstremly pleased with the salesman, polite, friendly and knowledgeable. He listened to what we wanted and showed us what he had on the lot. W We were exstremly pleased with the salesman, polite, friendly and knowledgeable. He listened to what we wanted and showed us what he had on the lot. We bought one on the spot and are very pleased with our decision. More

Seth was awesome to work with, eager to get me into a new vehicle that I loved and that would be valuable to me in the future but not pushy. He made eight hours of paperwork and negotiations worth it. I’m dr vehicle that I loved and that would be valuable to me in the future but not pushy. He made eight hours of paperwork and negotiations worth it. I’m driving the car that I love and deserve. Thanks Seth! More

For 12 years, Dustin and Chris have serviced my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and def my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and definitely go the extra mile to make things right. They are one of the best reasons why I came back to Key for a new car this week. More

It was time to trade up to a new car It was time to trade up t a new car, and since I had purchased a used vehicle in 2007, I went back to upgrade to a new one. Francis Williams was very It was time to trade up t a new car, and since I had purchased a used vehicle in 2007, I went back to upgrade to a new one. Francis Williams was very helpful in getting me a car that matched my style and physical limitations, and was diligent to keep in touch through the complete process. He explained the features on my new car and was very easy to work with. In addition, for 12 years, Dustin and Chris have serviced my 2003 Subaru, which I purchased at Key in 2007. They are just the best I could possibly ask for in service. They are friendly, considerate, and definitely go the extra mile to make things right. They are one of the best reasons why I came back to Key for a new car this week. More

Great guy good service made me feel real comfortable and of course he's a yankee fan thanks steven for the car we love it of course he's a yankee fan thanks steven for the car we love it More

Attentive, knowlegable, excellent experience Buying a vehicle can be a stressful but not if you make that purchase with Key Hyundai of Vernon. This was by far the best car purchasing experience w Buying a vehicle can be a stressful but not if you make that purchase with Key Hyundai of Vernon. This was by far the best car purchasing experience we have had. Steve was attentive and acknowledgeable. The entire atmosphere of the dealership was casual, friendly, and welcoming. The process to purchase a vehicle was the fastest and easy. We were truly taken aback at how drastically different this dealership was compared to others. Excellent experience! More