Key Hyundai of Manchester
Vernon, CT
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Worst of the 39 cars I’ve purchased in my life. I never vacation I buy cars. I’ve had Kai shipped around the country numerous times. Worst sales person I’ve ever worked with in my entire career Bre I never vacation I buy cars. I’ve had Kai shipped around the country numerous times. Worst sales person I’ve ever worked with in my entire career Breanna. I simply called said I’d buy the car for cash. Done deal I just need photographs. She gave me photographs of the trunk lid and then the two doorhandles and a little bit of the interior not even a full walk around. Repeatedly I asked her for photographs of the interior and the glove box and any accessories. Repeatedly, she can guard me. She’s probably one of the most impolite people I’ve ever met on this earth let alone a sales person. She also said I had to finance it, even though I offered to pay cash card, but then made me feel like a credit application and submit it. And then, after they did the credit check and affected my credit score, the Mesa did rather have the cash. Please know I offered to pay them a 54,000 dollars in cash right away and my credit score is 830. Then Shelby said finance that I could just pay the $2000 that they would not take on credit card when I return the paperwork. Then I get a call demanding the $2000. Then I get no call when the car is picked up. Please know once I made the sale. I registered the card to my Genesis account. And Breanna would leave it unlocked every night in the middle of the parking lot. She doesn’t know that you can actually see the car on an application and that you can actually take photographs around it to identify. Constantly impolite, even a used car sales person manager found it funny that they made me do a credit application affecting my credit score and then turn around and just ask that I pay the cash I offered in the first place. Please know I pay them instantly $53,000 in less than 24 hours. If this sounds like a rant it is. I’ve never seen somebody act so rude as a sales person and be so inconvenience to simply take photographs of a $50,000 purchase More
Tries to sneak in a huge diagnosis fee for items covered under an extended warranty. I’ve had three horribly indescribable customer service experiences and this morning, we made the decision to never ever under an extended warranty. I’ve had three horribly indescribable customer service experiences and this morning, we made the decision to never ever recommend Key Hyundai ever again. I don’t get up and be at a dealership by 7:30am for a simple ‘clockspring’ change and then, the dealership tries to sneak in additional costs. They will never touch my car again, which is sad because no one else has touched the car since we purchased it from the dealership in 2011. Go somewhere else. More
Brianna was brilliant. Such a happy and helpful person. We loved working with her. She was easy to deal with, and we feel she had our best interests in mind. She immedi Such a happy and helpful person. We loved working with her. She was easy to deal with, and we feel she had our best interests in mind. She immediately felt like an old friend, even family. She may be the best person we’ve ever dealt with in purchasing a car. She’s a keeper. Dan was also very, very helpful and so pleasant to work with. He kept it simple and responded immediately to my texts with an update. We would recommend Key Hyundai to anyone, and especially Brianna and Dan. More
Last week we leased a 2023 Kona, our fifth Hyundai (purchased the Tucson and leased three Sonatas) from Ohio and other dealerships and this was by far our best experience! Jeffrey Ransom was knowledge (purchased the Tucson and leased three Sonatas) from Ohio and other dealerships and this was by far our best experience! Jeffrey Ransom was knowledgeable, patient, answered all my questions and respectful of our finances. He promptly returned my phone calls and emails with questions I had and worked very hard to get us the deal we needed! He's a great asset to your dealership! Marwan, the Sales Manager was also very helpful and Shelby the Finance Manager was a pleasure to work with as well. Thank you ALL for your excellent service, we will highly recommend Jeffrey & Key Hyundai and will return in the future! More
I had an appointment, but when I arrived I waited 25 minutes, then assigned to another salesman. I asked the salesman not to run my credit to allow me to get home to unlock the 3. He called me SEVERAL T minutes, then assigned to another salesman. I asked the salesman not to run my credit to allow me to get home to unlock the 3. He called me SEVERAL TIMES prior to me getting home (hr drive) then again once I got home. As I’m unlocking my credit that has a freeze I noticed he’d ran my credit. Very unprofessional, and disappointing move on the dealer. Also, I decided to get a vehicle from another dealership and now I suffer with pts being taken off my credit due to the salesman’s impatience. More
Love the experience that I had at Kia Hyundai Dylan Valente is such a wonderful person very knowledgeable. I’m hoping this review gets into his file as the one I wrote previously I can’t find it anywhe Valente is such a wonderful person very knowledgeable. I’m hoping this review gets into his file as the one I wrote previously I can’t find it anywhere but if you have any questions about a vehicle that this dealership has please contact Dylan, Dylan Valente great experience definitely would refer friends and family to him More