Key Hyundai of Manchester

The absolute worse experience of my life. No communication, the service staff ignores you, have to show up in person to speak to someone. Hyundai as a company lies, no integrity, sells cars w No communication, the service staff ignores you, have to show up in person to speak to someone. Hyundai as a company lies, no integrity, sells cars with defective engines that jeopardize ones life, does not keep you informed of fees under warranty. Refuses to answer specific questions. Every engagement is a mystery, provides only pictures of what they want to release in terrible quality. Was told by headquarters my engine was being replaced in writing, and later denied by this specific location at Key Hyundai in Manchester. Blamed for negligence when the engine was identified with manufacturing issues from the first start of the engine. Hyundai decided to not inform owners of this issue....where is the negligence? And then they have the nerve to charge me for diagnosing an engine that is in a Class Action Law Suit. More

Yousif was so helpful in the finance dept he helped me look up some old paperwork from a previous transaction. He was so helpful look up some old paperwork from a previous transaction. He was so helpful More

No one responded to multiple attempts at contact regarding a vehicle that I was considering buying. regarding a vehicle that I was considering buying. More

Worst of the 39 cars I’ve purchased in my life. I never vacation I buy cars. I’ve had Kai shipped around the country numerous times. Worst sales person I’ve ever worked with in my entire career Bre I never vacation I buy cars. I’ve had Kai shipped around the country numerous times. Worst sales person I’ve ever worked with in my entire career Breanna. I simply called said I’d buy the car for cash. Done deal I just need photographs. She gave me photographs of the trunk lid and then the two doorhandles and a little bit of the interior not even a full walk around. Repeatedly I asked her for photographs of the interior and the glove box and any accessories. Repeatedly, she can guard me. She’s probably one of the most impolite people I’ve ever met on this earth let alone a sales person. She also said I had to finance it, even though I offered to pay cash card, but then made me feel like a credit application and submit it. And then, after they did the credit check and affected my credit score, the Mesa did rather have the cash. Please know I offered to pay them a 54,000 dollars in cash right away and my credit score is 830. Then Shelby said finance that I could just pay the $2000 that they would not take on credit card when I return the paperwork. Then I get a call demanding the $2000. Then I get no call when the car is picked up. Please know once I made the sale. I registered the card to my Genesis account. And Breanna would leave it unlocked every night in the middle of the parking lot. She doesn’t know that you can actually see the car on an application and that you can actually take photographs around it to identify. Constantly impolite, even a used car sales person manager found it funny that they made me do a credit application affecting my credit score and then turn around and just ask that I pay the cash I offered in the first place. Please know I pay them instantly $53,000 in less than 24 hours. If this sounds like a rant it is. I’ve never seen somebody act so rude as a sales person and be so inconvenience to simply take photographs of a $50,000 purchase More

Tries to sneak in a huge diagnosis fee for items covered under an extended warranty. I’ve had three horribly indescribable customer service experiences and this morning, we made the decision to never ever under an extended warranty. I’ve had three horribly indescribable customer service experiences and this morning, we made the decision to never ever recommend Key Hyundai ever again. I don’t get up and be at a dealership by 7:30am for a simple ‘clockspring’ change and then, the dealership tries to sneak in additional costs. They will never touch my car again, which is sad because no one else has touched the car since we purchased it from the dealership in 2011. Go somewhere else. More

Brianna was brilliant. Such a happy and helpful person. We loved working with her. She was easy to deal with, and we feel she had our best interests in mind. She immedi Such a happy and helpful person. We loved working with her. She was easy to deal with, and we feel she had our best interests in mind. She immediately felt like an old friend, even family. She may be the best person we’ve ever dealt with in purchasing a car. She’s a keeper. Dan was also very, very helpful and so pleasant to work with. He kept it simple and responded immediately to my texts with an update. We would recommend Key Hyundai to anyone, and especially Brianna and Dan. More

Very unpleasant sales people. Their inventory control is not good as they have no idea what cars are in stock Their inventory control is not good as they have no idea what cars are in stock More