Key Hyundai of Manchester

Bob Draeger helped us with our purchase and he was great ,honest and very helpful . He gave the real facts and patiently answered all our questions. he was wonderful and he was one of the reason we decided ,honest and very helpful . He gave the real facts and patiently answered all our questions. he was wonderful and he was one of the reason we decided to buy the car at this dealership More

When my wife and I arrived at Key Hyundai of Manchester on Sunday June 3, we were warmley greeted by Ketsana Syharat. He asked what type of Hyundai we were interested in. We said we wanted to look at the on Sunday June 3, we were warmley greeted by Ketsana Syharat. He asked what type of Hyundai we were interested in. We said we wanted to look at the Hyundai Elantra. Ketsana promptly took us to the location where the Elantras were parked and proceeded to explain all the advantages of owning a Hyundai and the many features that come standard on the Elantra. After about 10 minutes, Ketsana asked us if we wanted to take it out for a test ride. We said yes so he quickly completed the required paper work and returned with the key and we were off. I drove and found the Elantra GLS interior spacious and nicely equipped. As we drove, Ketsana explained what the various buttons and knobs did and how to operate them. When we returned to the showroom parking lot, he suggested we test drive a Sonata to see if we might be interested in getting one instead of the Elantra. We agreed so Ketsana went and got the keys to a Sonata and we went for a ride to compare the two automoblies. When we returned, we went into the showroom and compared the features of the two cars with Ketsana patiently answering all our questions about the two cars. We have owned a couple of Honda Accords since 1994 so we were not that familiar with the Hyundai brand of automobile or with Key Hyundai. Ketsana provided a lot of good information about Key Hyundai, its service department, maintenance program and Hyundai cars that gave us confidence and assured us that we would not be disappointed if we elected to do business with Key Hyundai. We decieded to go with the Elantra and left that Sunday to go home and think over what color and options we would like to have. We agreed to return on Monday evening after work and bring the car we wanted to trade. When we arrived Ketsana greeted us at the door and showed us to a table where we could talk about our decision on the car. He was very helpfull and genuinely interested in our purchasing a new Elantra so within an hour we came to a agreement on price. That evening (6/4) we were told it might take up to 2 weeks before our car would arrive and that was acceptable to us. However the car arrived on June 6 and we picked it up on 6/8. The night we picked up the car we met with Joe Cardella the sales manager. Joe professionally walked us through the paper work explaining in detail the purpose of each piece of paper we were about to sign. Working with Ketsana and Joe made buying a new Hyundai a great experience. More

JD greated us as we entered the lot and allowed us to walk around, always within site to answer our questions, but not too close to impose upon our privacy. We appreciated that. I found JD to be very h walk around, always within site to answer our questions, but not too close to impose upon our privacy. We appreciated that. I found JD to be very honest, offering helpful tips and knowledgable of the vehicle options. He answered all of my questions and when I asked about viewing the engine compartment he said that he is not that knowledgable about the engine, but he would find someone to answer any questions I had that he could not answer. I appreciated that. JD was very understanding and facilitating in my special situation. I just moved to CT from TN and needed to aquire CT license and auto insurance. He took every measure to help me and keep in contact with me through out the entire processes. More

JD was straight forward, completely honest and gave us a good deal. I will refer anyone who's looking to buy, to him. He was very professional good deal. I will refer anyone who's looking to buy, to him. He was very professional More

I would recommend this dealership because of the dedication and determination Ketsana showed me in helping me find a car that I was happy with. What really stood out to me was: * How he truly was e dedication and determination Ketsana showed me in helping me find a car that I was happy with. What really stood out to me was: * How he truly was excited about showing me an Elantra. It's the car of the year he said. I really loved driving it too. * When the money just didn't work out right he didn't want to give up. He wanted to find a way to make something work. * We looked at other used vehicles and did not pressure me to even drive a vehicle that I was not comfortable with. * He did not pretend to be an expert on a non-hyundai car. * He made me feel very comfortable during my test drives, was very patient and was fun to talk with. He wasn't a typical boring sales person. He did let me vent and talk about my kids. * He allowed my down payment to come from 2 different paychecks which allowed me to put more down. No one ever suggested that to be before. * He spent his whole afternoon with me, my tears and all, to make sure I left with a vehicle that I was happy with. Plus he stayed late so I could run around and take it home that day to surprise my boys. I have already shared Ketsana's name and this experience with several friends because I really drove away feeling cared about. Honda who used the words 'since you've been a long time loyal honda customer' ...really let me down and certainly does not care about me at all. Ketsana even called me the next day just to see how I was doing. I will definitely come back to this dealership when looking for another vehicle and refer others. Thanks so much for this experience!!!!!! More

I walked in on a Thursday knowing I wanted to trade my Hyundai Sante Fe for a new one. The staff was curtious and efficient in finding out what I wanted and how we were going to achieve that. I picked up Hyundai Sante Fe for a new one. The staff was curtious and efficient in finding out what I wanted and how we were going to achieve that. I picked up my new car today, everyone is smiling. Very nice experience. More

This will be my second car I purchased from Key (Manchester). The service is alway great. From the Service department to the Sale and Finance Depts. I have and will continue to recommend Key Hyunda (Manchester). The service is alway great. From the Service department to the Sale and Finance Depts. I have and will continue to recommend Key Hyundai to my family and friends. Keep up the great work Tammy Sivells More

Honestly, out of all the dealerships that I went to, to try and get a new car this was by far the best. Great service. Ed, Sal and Joe were all of great help to me and I couldn't have asked for better in c try and get a new car this was by far the best. Great service. Ed, Sal and Joe were all of great help to me and I couldn't have asked for better in coming to this dealership. It was an overall wonderful experience. Thanks again. More

Great place, great ppl. Somebody i know bought a car from key, so I decided to try even tho my credit isn't that good but I got a nice car with not much down and the monthly payments were ok. It took a from key, so I decided to try even tho my credit isn't that good but I got a nice car with not much down and the monthly payments were ok. It took a couple hrs tho. More

Yes the salesman worked very hard to get me deal I wanted and did not try to talk me into an unrealistic payment for my budget. and did not try to talk me into an unrealistic payment for my budget. More