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Key Hyundai of Manchester

Vernon, CT

4.1
2,082 Reviews

21 Hartford Turnpike

Vernon, CT

06066

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Showing 2,082 reviews

October 05, 2021

Eli went above and beyond when I purchased my new Hyundai Palisade. He was very easy to work with. Even if they didn't have the type and color of the car I wanted he didn't pressure me of buying a car. He he More

by Manilyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elie Valdes
Oct 06, 2021 -

Key Hyundai of Manchester responded

Dear Manilyn, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 30, 2021

Phenomenal service provided by Elie. Highly recommend going to see him for all buying needs More

by Amrita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elie Valdes
Oct 01, 2021 -

Key Hyundai of Manchester responded

Dear Amrita, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 30, 2021

Shelby was exceptional and stepped up, without hesitation, to help us when we needed it! She is kind, friendly and attentive to details. I highly recommend her! More

by RANDI0207
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shelby Ohayon
Oct 01, 2021 -

Key Hyundai of Manchester responded

Dear Randi0207, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 28, 2021

Everyone was so positive and welcoming. There was never a time where I thought I was leaving unhappy. Thanks to these guys I finally got a brand new car. It was all around amazing! Steve was AWESOME! More

by Tsatwater
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Cerasoli Jr., Andre Laporte, Joel Arteaga
Sep 28, 2021 -

Key Hyundai of Manchester responded

Dear Tsatwater, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 28, 2021

Ellie Valdes was so nice and kind to work with. This is my third loan with them and I could not be more satisfied. More

by PGNation
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elie Valdes
Sep 30, 2021 -

Key Hyundai of Manchester responded

Dear PGNation, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 27, 2021

Ed was extremely cordial with us in our buying process and made us feel comfortable at every step. I appreciated his follow up correspondences with us and letting us know we can contact him anytime. He de More

by MARISSA.STRECKFUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Douton
Sep 27, 2021 -

Key Hyundai of Manchester responded

Dear Marissa.Streckfus, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 25, 2021

Made an appt to test drive tuscon, liked the car. Noticed the bogus overcharges on the additional sticker of 4000$ over regular sticker price. I went to buy a car with deposit in hand but when I saw they wan More

by Craig
Friendliness
Recommend Dealer
No
Employees Worked With
Shelby Ohayon
Sep 27, 2021 -

Key Hyundai of Manchester responded

Dear Craig, “Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.” Please could you contact me at Wecare@keycars.com or call our team at 203-443-5414? We’ll work with you to resolve any issues as quickly as possible.”

Sep 27, 2021 -

Craig responded

I just thought adding a two thousand dollar "adjustment" to the price of a car that people desire and then adding another thousand for simonize and another thousand for wheel and tire protection. I went there to purchase a vehicle but seeing these extra charges, i was very discouraged. My sister purchased a vehicle there and was very happy with her deal and sales person. I had no problem with Shelby, she seemed very friendly and competent. It just seems to me it is taking advantage of selling a vehicle in short supply

September 25, 2021

I am so happy I chose to come here. The staff was awesome but the woman I worked with, Shelby was so helpful and so nice. She made me feel comfortable, and I could tell she really knew what she was doing whi More

by Dessdess
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelby Ohayon
Sep 27, 2021 -

Key Hyundai of Manchester responded

Dear Dessdess, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 25, 2021

Shelby was a pleasure to work with. She was extremely helpful and so very patient. Especially when I changed my mind about which car I was going to purchase....after she had prepared all the paperwork f More

by Magdalanamarie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Laporte, Joel Arteaga, Shelby Ohayon
Sep 27, 2021 -

Key Hyundai of Manchester responded

Dear Magdalanamarie, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

September 23, 2021

Fast, patient, and very kind. A very comfortable environment which is what you need at a dealership. I’d like to also personally thank Eli, the sales rep that helped me out. More

by davidmin86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Arteaga, Elie Valdes
Sep 27, 2021 -

Key Hyundai of Manchester responded

Dear Davidmin86, Thank you for leaving us such an excellent review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience, and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, and we look forward to seeing you again.

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