Key Honda of Rutland

2nd Purchase from Chris Cuccurullo in 10 months We met Chris last September when I needed a new vehicle due to mine having been totaled in an accident that wasn't my fault. Being a previous CRV owne We met Chris last September when I needed a new vehicle due to mine having been totaled in an accident that wasn't my fault. Being a previous CRV owner it was logical that we would look for another one for me. We weren't looking to buy new at that time and were just cruising the lot when out came Chris to see what he could do for us. He listened to what we were looking for and then showed us what he had to offer. I test drove the Gray CRV EX and it was love on the home stretch. Chris had done his homework (and at this point he was the new "kid" on the block----didn't even have his business cards yet) there wasn't one question that he couldn't answer. I like that. I have a background in Customer Service and let me tell you this guy---and this dealership---puts their customer first. Fast forward 10 months to July 2018--my husband and I are both now retired and planning a big cross country trip. My husband is thinking about replacing his car ( a 2007 Toyota Corolla) he has always been a pretty loyal Toyota guy and thinks he wants a RAV 4. We set up a test drive with a dealership in St Albans and he was not happy at all. My CRV was scheduled for service at Key Honda in Rutland on Friday so while it was being worked on we went out to see Chris. Tom had already been on the website and knew what was in stock and what he might be able to test drive. Chris knows those cars like he has swallowed the owners manuals---it's unbelievable---and he can demonstrate exactly how everything works and give you the pros and cons---this guy knows his job. He does it with a smile on his face and no pressure---even though it's his job. I would be remiss if I didn't also mention Andrew Magro in this review---the man is amazing!!! He worked with us both times with the financing. This time we came in pre-approved, but we bought and took possession the same day (on a day that he was already booked solid) and he was nothing but full of smiles and gratitude. That takes class. I just can not say enough good things about this place and their employees. More

Long Distance Purchase I purchased a pre-owned Toyota FJ Cruiser recently and I wanted to say what a great experience. I was provided a video and pictures before the car eve I purchased a pre-owned Toyota FJ Cruiser recently and I wanted to say what a great experience. I was provided a video and pictures before the car even hit lot. Everybody I dealt with was top notch in handling a long distance sale and when the FJ arrived it was even in better condition then I could have hoped for! Thanks for the great purchase experience! More

Very Thorough I do not have a lot of experience with dealerships, but entering this one, I was greeted warmly, with a kind of "make yourself at home" feel. I was as I do not have a lot of experience with dealerships, but entering this one, I was greeted warmly, with a kind of "make yourself at home" feel. I was assisted through all of the purchase of my first new car, and I was able to get all my questions answered. After I drove away with my car, I still received continual, great service. Mike Galiano, the employee who brought me through to purchase, was very genuine and respectful while still being personable and relatable. He was a great help through the whole process. More

Easy to Work with I loved the no hassle approach. After deciding to purchase my Clarity I was in and out of the dealership within an 1 and 1/2. Everything went very s I loved the no hassle approach. After deciding to purchase my Clarity I was in and out of the dealership within an 1 and 1/2. Everything went very smoothly. Would highly recommend Key Honda and a Clarity for anyone looking for an electric car. More

Great experience Very easy process buying a car. Everything was done in one day and the employees were helpful, kind, and knowledgeable. I would recommend the business Very easy process buying a car. Everything was done in one day and the employees were helpful, kind, and knowledgeable. I would recommend the business and sales associate Justin Pelerin to anyone looking for a positive experience buying a new or used vehicle. More

Friendliness and Patience was Key I went to Key Honda looking to buy a new Honda Fit (I had never owned/leased a Honda before). It had been 11 years since I bought a new car and more t I went to Key Honda looking to buy a new Honda Fit (I had never owned/leased a Honda before). It had been 11 years since I bought a new car and more than 25 since I had leased a vehicle. Justin Pelerin greeted me warmly and helped me navigate through the MANY questions I had over a ten day period—helping me to consider all options for me (I ended up going with a lease). He was very good with following up, whether that was through email, text or a personal phone call. Justin worked with Andrew Magro to get me the answers to my abundant financing queries, and Andrew made the final financial paperwork easy to get through. An added bonus: Justin suggested that I look into a new auto insurance provider when my rates were going to go up; through a broker dealer connection, I was able to cut my auto insurance (and home insurance!) nearly in half. Overall, a positive experience. More

Trust and Confidence ~ I wanted to buy a new car, and haven't been on a new car lot for decades. I was nervous about sales pressure, making good decisions, and having the c I wanted to buy a new car, and haven't been on a new car lot for decades. I was nervous about sales pressure, making good decisions, and having the customer service I need as an older single woman shopping alone. I shopped locally and decided on the Honda CRV, liking that I can use it as a camping vehicle as well as a safe, reliable, good looking car. My experience with the local dealer was ok, but they didn't have the color I wanted, so I shopped around. Eventually, I found the car and color I wanted at Key Honda in Rutland. That's when I met Chris. He was just the sales person I needed. Right away he treated me with respect and attention in his friendly direct way. When we were together he gave his full attention, good humor, and completely professional service. He listened to things that I was worried about and addressed each one giving me the trust and confidence I needed to be comfortable with my options and decisions. The car has a lot of technology that's new to me, and he patiently explained everything, twice, then showed me again. I know he's available to me anytime I need a tutorial on anything in the car - the radio, door locks, and driving safety features. I love this safe smart car and highly recommend Chris Cuccurullo. Andrew Magro in the business office treated me the same way, listened to all my questions and concerns, and I am confident I made the best deal with the most protection possible. It's a stressful time making that big decision, and Chris and Andrew were sensitive to that and were kind and professional through the whole experience. Key Honda was the first best decision I made that day. More

Friendly, low-pressure environment The value that the Key Honda team placed on my needs and comfort level was unsurpassed by any dealership I dealt with. They worked based on my prefer The value that the Key Honda team placed on my needs and comfort level was unsurpassed by any dealership I dealt with. They worked based on my preferences and situation as opposed to pressuring me into a purchase that suited their agenda. I've purchased from this dealership twice now, and will be returning! More

Honda Fit Purchase Thanks to Justin Pelerin and the Honda Team at Key Honda I now own a 2018 Honda Fit. Justin is very knowledgeable and very informative when it comes t Thanks to Justin Pelerin and the Honda Team at Key Honda I now own a 2018 Honda Fit. Justin is very knowledgeable and very informative when it comes to the vehicle and the options I was considering. More

Comfortable car buying experience After spending several hours researching online the Honda Civic I realized Key Honda was the dealership to visit. I was welcomed by Chris and quickly After spending several hours researching online the Honda Civic I realized Key Honda was the dealership to visit. I was welcomed by Chris and quickly shown the vechicles I was interested in. Chris is very knowledgeable, able to demonstrate the features and benfits with clarity. I never felt pressured as their pricing is straightforward. Chis was very patient during my week long decision process and always accessible for any questions. More